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Tony Graham Lexus
Ottawa, ON
59 Reviews
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59 Reviews of Tony Graham Lexus
December 29, 2025
My experience with Tony Graham Lexus has shown me that their approach to resolving problems is not to fix them — but to make the customer go away. My 2024 Lexus GX 550 had multiple defects that were ac their approach to resolving problems is not to fix them — but to make the customer go away. My 2024 Lexus GX 550 had multiple defects that were acknowledged under Lexus technical bulletins. The dealership’s repair attempts caused additional damage to my vehicle, including visible hood dents and braking issues that worsened after service. Despite months of cooperation, documentation, and repeated visits, the problems were never properly resolved. When I had no option left, I exercised my rights and went through CAMVAP, a consumer protection process that primarily addresses the manufacturer, not the dealership. Instead of continuing to work toward a resolution, Tony Graham Lexus chose to cut ties with me as a customer, asked me to retrieve my winter tires, and made it clear they no longer wanted to deal with me — as if pursuing a lawful consumer remedy was somehow improper. This was one of the poorest examples of management leadership and customer service I have ever experienced. There was no accountability, no collaboration, and no willingness to see a complex issue through. Once the situation required attention to detail and persistence, I was effectively shown the door. Whether it’s Lexus Canada or the dealership, both are ultimately responsible for the damage done to my vehicle and the experience that followed. I would strongly caution anyone considering purchasing a vehicle here: if everything goes smoothly, you may be fine — but the moment something requires real problem-solving, don’t expect support. More
by InfoLex550
Employees Worked With
Thomas O'Keefe, Chris Carey
June 14, 2021
The service was on time and completed on schedule. The staff was polite and completed the file promptly.. Service on the vehicle was excellent. That’s why we go to Tony Graham Lexus. staff was polite and completed the file promptly.. Service on the vehicle was excellent. That’s why we go to Tony Graham Lexus. More
by marilyncfehr
Employees Worked With
Brad
February 10, 2020
Great Service. Organized friendly but business like. It all went off without a hitch. Staff was focused with a high level of attention to detail. Great work in running through all the changes in this new v all went off without a hitch. Staff was focused with a high level of attention to detail. Great work in running through all the changes in this new vehicle. More
by Amy
Employees Worked With
Tan Vo
February 02, 2020
We have been a client of Tony Graham Lexus for more than 10 years and have always received excellent service from all, our great salesman Thanh Trinh, the persons responsible for the paperwork, the service 10 years and have always received excellent service from all, our great salesman Thanh Trinh, the persons responsible for the paperwork, the service department, etc. We love our 2020 Lexus RX 350. Nice improvements in regard to some features. For example, it is so easy and fast now to program destinations in the GPS. Love the touch screen. More
by Line Parent
Employees Worked With
Thanh Trinh & Jim Hum
January 25, 2020
Sale service was very professional and patient.The Sale service was very professional and patient. The service was planed very well, customers didn't feel being pushed. Eventually,the prices are comp Sale service was very professional and patient. The service was planed very well, customers didn't feel being pushed. Eventually,the prices are competitive for luxury vehicle. More
by Junch39
Employees Worked With
Vo tan
December 11, 2019
Polite, courteous, patient staff throughout the dealership. Prompt replies to calls & emails. Relaxed & very professional! Our purchase decision was based on dealership & after sales service. Thank dealership. Prompt replies to calls & emails. Relaxed & very professional! Our purchase decision was based on dealership & after sales service. Thank you Tan & James! More
by G.derouin
Employees Worked With
Tan Vo, James Hum
November 29, 2019
2020 Lexus NX300 This is my second lease with Tony Graham Lexus. Past years, I have leased quite a few vehicles with Tony Graham Toyota but decided to upgrade to Lexus This is my second lease with Tony Graham Lexus. Past years, I have leased quite a few vehicles with Tony Graham Toyota but decided to upgrade to Lexus. My experience with my 2016 Lexus was exceptional. Nothing went wrong for the four years. I did do the required maintence and on every occasion the staff was very courteous and pleasant!!! A courteous car was always offered while having maintence. The vehicle was always washed before picking it up. I enjoyed my vehicle so much, I'm leasing a new NX vehicle, same coulour etc. except there are more features available now. They just keep making it easier to drive. I was 100% satisfied with my 2016 and now enjoying my 2020. More
by Pam Norris
Employees Worked With
Tan Trinh and Jim Hum were very helpful and made the transition from one vehicle to the next painless.
November 21, 2019
A great experience over a ten year period! During the ten years that we have driven a Lexus car we have truly appreciated the staff and service at Tony Graham.You always get a prompt answer by During the ten years that we have driven a Lexus car we have truly appreciated the staff and service at Tony Graham.You always get a prompt answer by a person when you phone but they also will text you when required service is pending.It a great pleasure to deal with sch a friendly,efficient and competent staff.That is rarely the case at a garage or car dealership!The staff have given us good advice on several occasions over the years.We recently purchased a new SE 350 Lexus and greatly appreciated the patience and understanding of our needs while offering advice without pressure. The Lexus car served us well for ten years ,it was quiet,comfortable and only required the regular service in the manual.We frequently had positive comments about their ride from passengers and we truly hated to part with it.We would readily recommend Tony Graham Luxury Automobiles Ltd. for both purchase and service. More
by Betty and Jim
Employees Worked With
Tan Vo,James Hum and the VP Neil Donnelly
