Titanium Ford Surrey

Service was great I have been bringing my fusion in to Hallmark for a few years now and always have had great service, always a big hello when i walk in the door. I see I have been bringing my fusion in to Hallmark for a few years now and always have had great service, always a big hello when i walk in the door. I see there is a new Service Manager and he is very personable. I normally leave my vehicle for the day and its ready when i am off work. Keep up the great customer service and thank you again Paul for taking care of my car. More

I will never EVER be a Ford customer again. First of all, to be fair to Hallmark Ford, another Ford dealership already left a bitter taste in my mouth for the company. Hallmark Ford’s sale team First of all, to be fair to Hallmark Ford, another Ford dealership already left a bitter taste in my mouth for the company. Hallmark Ford’s sale team has also been decent, but all it takes is one terrible experience at the Service Department to make any shred of decency fade. I had called a few weeks ago, to schedule service for my 2014 Ford Focus as the car jerks all the time. Apparently, it’s a known issue and from what I can see online a lot of people would love to file a class action lawsuit against Ford because the acceleration is awful. So, I work 8:30 – 5:00, I have school 6:30 – 9:30. There’s a limited window for me to work with. If they offered full service on the weekend, it would be no problem for me to deal with the runaround BS and waiting, but the only time I can get the service for this issue is during the week. So, I explained my situation. We arranged to drop my car off at 5:30, and pick it up the next day. I would also pick up a loaner vehicle from the dealership as well so I could be in and out super fast and still get to where I need to go. They confirmed this would be the case. Now, earlier this week I called in to check and see if I could drop off the car during my lunch hour instead and pick up the loaner then, I did specify between 12:00 – 1:00. I also wanted to confirm that my warranty would handle this. I’m going on a Road Trip August 4th and wanted things perfect for then. So, the person I spoke to said they could get a rental for then, and confirmed I still had the remainder of a 5-year warranty so that the work would be covered. This was also confirmed and that there was a 10-year warranty on the transmission. So, everything sounded great! Fast forward to the day of. I get there, and suddenly now I am getting the whole story because no one bothered to tell me on the phone. First thing that went wrong – I get there, and they tell me someone will pick me up and take me to Enterprise to do the paperwork for the loaner. WHAT? I am on a time limit, I thought I was getting a loaner from the dealership, I didn’t know I’d have to go to the rental branch. This should have been detailed on the phone call. Second thing that goes wrong – The warranty explained to me wasn’t correct. It’s 3 years for the electrical, and it’s expiring in a month. Why didn’t anyone tell me that on the phone. I’ve always been told 5 years. Absurd. Third thing that goes wrong – there is no rental car available for another half hour at least and they want to try to call another rental company. You know what? I do not have time for this. I have work, school, kids, and I explained how busy I am. So, I was unable to get service today, and I walked out very upset, and crying. I don’t even know if I’ll make it in before my warranty expires August 21st so I have to deal with screwed up electrical on my steering wheel for as long as I own the vehicle. I wasted more than an hour of my time, and 34 KM in gas to get back to work. Ford needs to be more forthcoming with the information. If I am calling in, that’s the time to give me that information, or find someone who can. Once my car is paid off I will never deal with Ford again, and I will ensure to any one else out there to go to Toyota, or Honda, or Mazda, or any other car company. What an awful experience. More

Worst service department i wasted time, money and everything. They charged fee even though they did not fix problem. The last time they fixed the problem, but they broke a ca i wasted time, money and everything. They charged fee even though they did not fix problem. The last time they fixed the problem, but they broke a cap of rim, the service guy did not even apologize. More

Do yourself a favor and never lease a vehicle I I leased a Ford 350 through Hallmark Ford ( so I thought) when I decided to lease a different vehicle through a different dealership I was held rans I I leased a Ford 350 through Hallmark Ford ( so I thought) when I decided to lease a different vehicle through a different dealership I was held ransom by this dealership, they stated that my lease was not with Ford, even though the guy had an office in the show room, he then demanded an outrageous amount to release the vehicle, when I called to complain the dealership stated that he did his own deals and had nothing to do with Ford Leasing, even though he has an office in the dealership, very deceptive practices. More

Winter problem f-150 doors can't open Hi, I lease F-150 2016 in July but now I am very disappointed because of truck doors can't open when temperature goes minus _-2 or more door locks fre Hi, I lease F-150 2016 in July but now I am very disappointed because of truck doors can't open when temperature goes minus _-2 or more door locks freezes and can't open by remote or keys More

Worst service department Dealer ship have no control over their service people they are very irresponsible and totally neglect customer complaints. Never respond your calls, t Dealer ship have no control over their service people they are very irresponsible and totally neglect customer complaints. Never respond your calls, they make senseless explations to discourage customers so they just start living with their complaints. More

Do what you say Geoff/ Dave Cooper Geoff- here's a life lesson on brand loyalty- Do what you say you are going to do-the lack of response to me completely unprofessional and quite fran Geoff- here's a life lesson on brand loyalty- Do what you say you are going to do-the lack of response to me completely unprofessional and quite frankly is why car sales business has such a bad name. Congrats on driving the profession down further the toilet. When i see you not being able to man up and offer a response to me that disappoints. As i said to your Minions and that clown of a sales manager you have on the dealership ( excuses excuses- i really don't give a shoot if you are running a boat business and at the boat show) - . If you are going to tell me go away .. Do it.. but don't ignore me my friend.. That is just childish. For all of you out there. Get it all in writing.. Or better yet.. drive on to New Westminster. Don't deal with these guys- its a gong show down there- the reason that you stay in business is beyond me.. Say one thing and do another .. Its all bout your money and nothing else.. Unbelievable More

bought a new truck.. very helpful Great people to work with.. had a bad experience piror. These guys put it all together for me.. up front and honist.. been around a long time and ther Great people to work with.. had a bad experience piror. These guys put it all together for me.. up front and honist.. been around a long time and there is a reason for it More