Thornhill Toyota

I am 9 years with this Service (maintaining owned 2014 FJ Cruiser and 2 RAV 4, leased in row). Under new management (WEINS Groupe) Service significantly improved relationship with Customers. An example FJ Cruiser and 2 RAV 4, leased in row). Under new management (WEINS Groupe) Service significantly improved relationship with Customers. An example: My FJ Cruiser needed complete Brake System to be renewed (10 years time, Toronto winters, salty corrosion). I put all my confidence on Thornhill Toyota Service for this job. It was right decision. Everything was well done from the beginning to the end of project starting by MichaeG in Parts dep. , by Mr. Assad as guidance adviser, by Gerardo as an expert- technician, by adviser Rui as updater and finishing the process. Some supply chain difficulties (by Toyota Warehouse side) push repair to be moved into thru weekend, but Service provided me Dealer Service courtesy car and my well planned weekend (with FJ) was not disrupted. Great Service, excellent work, strongly recommended them! More

This is my second time working with Hamed Khalighi and once again, they exceeded my expectations. From the moment I walked in, he made the process smooth and stress-free, just like the first time. It's ra once again, they exceeded my expectations. From the moment I walked in, he made the process smooth and stress-free, just like the first time. It's rare to find someone who truly cares about customer satisfaction, and Hamed has that quality. I highly recommend Hamed Khalighi to anyone in the market for a Toyota. you won't find a more knowledgeable, patient, and friendly person to guide you through the car-buying experience. Thank you once again for a wonderful experience. I will definitely be back! More

Great service provided Austin Chiesa. Professional and caring. He answered all my questions and has followed up to ensure I am enjoying my new car. Thank you Austin. Sandra Professional and caring. He answered all my questions and has followed up to ensure I am enjoying my new car. Thank you Austin. Sandra More

I wanted to take a moment to extend my heartfelt thanks for the outstanding service we received during my friend’s recent purchase of a Toyota RAV4 from Thornhill, Toyota From start to finish, the entire e for the outstanding service we received during my friend’s recent purchase of a Toyota RAV4 from Thornhill, Toyota From start to finish, the entire experience was super good. Hamed Khalighi is the best! He is highly skilled in his job and very friendly Thank you very much. I have ordered another RAV4 for my Niece. More

SANYAM SHARMA was a remarkable agent to work with. He was responsive, patient, professional, knowledgeable and kind. I will come back only if I'm guaranteed to work with him again. He was responsive, patient, professional, knowledgeable and kind. I will come back only if I'm guaranteed to work with him again. More

Hamed Khalighi is the best! He is highly skilled in his job and very friendly. He could help me to lease my desired Rav4 hybrid in a short period of time! He is highly skilled in his job and very friendly. He could help me to lease my desired Rav4 hybrid in a short period of time! More

Wonderful experience at the Thornhill Toyota! Thank you Sergiy Zavtur for your professionalism and your dedication to making sure we had the very finest service possible. He made the whole proc Thank you Sergiy Zavtur for your professionalism and your dedication to making sure we had the very finest service possible. He made the whole process very easy, smooth and efficient for us. We also want to thank Paul for his kind explanations at the conclusion of the deal. Definitely recommend this dealership and Sergyi and Paul! Best, Mikhail and Alina Mirzoev More

Never in my life we experienced such a poor customer service and ugly treatment as in this dealership. It started with the lease buyout when their sales person Sergei Zavtur tried to convince our elderl service and ugly treatment as in this dealership. It started with the lease buyout when their sales person Sergei Zavtur tried to convince our elderly father to get into new lease because his 50k km Rav4 is in "poor technical condition" and needs repairs of 2,700 cad. When we checked the car and charged all 4 brakes on original Toyota brakes just for 700 cad, we realized something fishy going on in this dealership. So we came together to that sales person. Once he realized that we are not going to enter into the new lease he just stand up and said "I don't want to waste my precious time on you". I could not believe it. That never happened to me front any sales person. Anyway we asked for other person and we're given Carla (Finance Magager) who said that we have to do a safety which costs 300 cad (!!!) in their dealership. Plus to pay 300 end of lease, licensing and some 49$ carfax fee (what is it for???l). We explained that this is too much for us and after long negotiation when we said we may go to other dealership to close a lease she offered discount to 250.cad. We said we will think and will shop around. Father who is over 70 years old was already exhausted with all that (which should be simple process). So we got to Woodbine Toyota who did a safety for us in the first visit only 149cad and who tried to close a lease. Due to some lock done by Thornhill Toyota they were not able to close it. So we though to take a deep breath and to visit that bad place again. This time Carla said she never permitted us (as we need a permit) to do a safety in other Toyota dealership and they will never accept it! So we had to go to their Sales Manager. His name was Milan. He barely listened to our story (interrupting several times) and then said that he will not change their policy and will not sell our car to us! We didn't hear any sorry for the salesperson and he was aware that this is end of lease for elderly person. He simply does not care about it! We will pursue this story further as people must know about it (omvic and press). Try to avoid taking leases here as they are trying to rip you off. And customer service is really suffering (not sure how they get good reviews - I assume they are paying for that making fake images and posts as meeting 3 people there we can see real level of their customer service) More

I wanna thank Hamed Khalighi for his amazing company and his brilliant guidance and service. Thank you; Behnam Amiri his brilliant guidance and service. Thank you; Behnam Amiri More

Our test drive and purchase experience at Thornhill Toyota was fine. However, once we had the car a week or so we began noticing an order of cigarette smoke. As we started using the A/C the odor became Toyota was fine. However, once we had the car a week or so we began noticing an order of cigarette smoke. As we started using the A/C the odor became very strong. On our own, we tried various deodorizers and cleaners and changed the cabin filter to no avail. I contacted the sales representative who advised that his manager said the file was closed and they would do nothing to help. The sales manager has not returned my voice message. Buyer beware...this dealership used enough of a cleaning agent to mask the smell while they were selling it and won't fix the problem. I won't be returning or recommending Thornhill Toyota in the future. More