Thornhill Toyota

I am writing this review with immense disappointment, dissatisfaction, and frustration after all of my experiences at Thornhill Toyota dealership from December 2025 to March 21, 2026 - and before. At my dissatisfaction, and frustration after all of my experiences at Thornhill Toyota dealership from December 2025 to March 21, 2026 - and before. At my last service at Toyota Thornhill in December 2025 - roughly 3 months before my lease ended on March 13, 2026 - one of the Dealerships Assistant Manager's, Delano Plummer, advised me to have the recommended oil change, brake fluid replacement and also service the brakes and replace the pads and also pay for a full service inspection fee that confirmed that my vehicle's satisfied the Ministry Safety requirements -even though the vehicle had less than 14,000 kms over the 39 month lease. After paying the entire amount, I noticed that I over paid and had to return to the dealership the following week to be refunded for the amount that I over paid. As well, in March 2026, after making several attempts to contact the dealership without success - leaving many many phone messages and sending several emails, to make arrangements to buyout the lease, I sent the required payout by on-line banking to Toyota Credit Canada on March 5th for the lease agreement full payout amount, 8 days before the lease end date on March 13, 2026. On March 9th, Toyota Credit Canada called me and advised that they cannot accept the on-line banking payment amount and advised me that only the dealership can accept the lease buyout and to visit the dealership with a bank draft for the payout amount and would be refunding me the total amount. On March 17, 2026, I received a cheque, from Toyota Credit Canada, dated March 12th, that was mail dated on March 13th, in the mail to my home address for the amount I sent by on-line banking eight days earlier. On March 14th, the day after my lease ended, when I visited the dealership, and after I was assigned a Business Manager, Daniel Kaminski, only after I called back the dealership at least 7 times, in one day alone, I was advised that my new lease payout amount was now higher, which, as requested by the dealership, in writing after the lease ended, was to be issued as a bank draft payable only to Thornhill Toyota, which I presented to Daniel on March 21st. As well, I also paid an additional fee to have my vehicle inspected again for a MTO Safety Certificate - as the dealership was not willing to honor the earlier vehicle inspection in December and was not willing to honor the original lease buyout amount. On the same day, another Dealership Assistant Service Manager, Bob Simmonds, told me that while my '22 Toyota Corolla passed the MTO Safety Inspection, I would have to pay another $369.79 - taxes included - again - along with the new lease buyout amount. As well, Bob Simmonds, also advised me the one of hub caps had been damaged - but did not offer to replace that either!! As well, although the dealership only provided me with a copy of the MTO ownership under the name of Toyota Credit Canada, and I also paid another $35.36 the same day!!! As well, when I tried to speak directly to the Dealership Service Manager, Eli Edwards, I was told that he was not available, and when I tried to contact him many, many, times, I was was not successful, and he never returned any of my messages either. Not only are all of these experiences at Thornhill Toyota deeply unsettling, but they have also wasted a considerable amount of my personal time, having me runaround just to buyout my lease and pay much more than is required. As a result, these visits to Thornhill Toyota have left me dissatisfied with the level of trust and transparency at the dealership. And while I believe it is important to let you know that I am completely dissatisfied with my experiences, I am also going to share these experiences as well on various social media reviews to ensure that others are also aware and they can also make informed decisions. The last thing any vehicle owner wants is to feel taken advantage of or deceived - BE CAREFUL! More

may 31 2025 the more expansive Oil change, $200 for Oil change rip off not going back ever change rip off not going back ever More

We have used Toyota service for many years and are extremely happy with the service we have received from Sergiy Zavtur. He is very professional, knowledgeable, and extremely nice. It has been a pl extremely happy with the service we have received from Sergiy Zavtur. He is very professional, knowledgeable, and extremely nice. It has been a pleasure to be his client. Thank you very much from Sergiy. Lilia and Alexander. More