Thornhill Toyota

I recently purchased used Toyota Camry through Vinay who went above and beyond to ensuring all my questions were answered prior to closing the deal. I would highly recommend Vinay, his professional manner went above and beyond to ensuring all my questions were answered prior to closing the deal. I would highly recommend Vinay, his professional manner and patience were welcomed. Thanks Vinay! More

I had an excellent experience purchasing my 2026 Toyota Sienna. I also purchased my 2025 and 2023 Toyota RAV4 vehicles from Hamed Khalighi here, and had the same outstanding and consistent experiences each Sienna. I also purchased my 2025 and 2023 Toyota RAV4 vehicles from Hamed Khalighi here, and had the same outstanding and consistent experiences each time. Hamed Khalighi was professional, responsive, and genuinely customer-focused throughout the entire process. He carefully listened to my needs and delivered exactly what I was looking for, without any pressure. I truly appreciated the efficiency, full transparency, and the absence of any hidden fees. Everything was clearly explained, which gave me confidence at every stage. Hamed’s honesty, respect for my preferences, and dedication to customer satisfaction made the whole experience smooth and enjoyable. Highly recommended for anyone seeking a straightforward and trustworthy car-buying experience. I would also like to highlight that the rest of the staff are extremely polite, professional, and always willing to answer any questions. In my view, strong and thoughtful management has built such a friendly and responsible team. Their goal is not just to sell a car, but to create a great day, a memorable experience, and a truly pleasant journey. That’s why, over the past four years, I have consistently chosen to come here from Aurora for both purchasing and servicing all three of my vehicles—even with a 40-minute drive. I would definitely recommend Thornhill Toyota and purchasing from Hamed Khalighi, even if you live far from Thornhill like I do. Driving 30 minutes or even an hour is absolutely worth it for an experience and a lasting positive memory. More

I am writing this review with immense disappointment, dissatisfaction, and frustration after all of my experiences at Thornhill Toyota dealership from December 2025 to March 21, 2026 - and before. At my dissatisfaction, and frustration after all of my experiences at Thornhill Toyota dealership from December 2025 to March 21, 2026 - and before. At my last service at Toyota Thornhill in December 2025 - roughly 3 months before my lease ended on March 13, 2026 - one of the Dealerships Assistant Manager's, Delano Plummer, advised me to have the recommended oil change, brake fluid replacement and also service the brakes and replace the pads and also pay for a full service inspection fee that confirmed that my vehicle's satisfied the Ministry Safety requirements -even though the vehicle had less than 14,000 kms over the 39 month lease. After paying the entire amount, I noticed that I over paid and had to return to the dealership the following week to be refunded for the amount that I over paid. As well, in March 2026, after making several attempts to contact the dealership without success - leaving many many phone messages and sending several emails, to make arrangements to buyout the lease, I sent the required payout by on-line banking to Toyota Credit Canada on March 5th for the lease agreement full payout amount, 8 days before the lease end date on March 13, 2026. On March 9th, Toyota Credit Canada called me and advised that they cannot accept the on-line banking payment amount and advised me that only the dealership can accept the lease buyout and to visit the dealership with a bank draft for the payout amount and would be refunding me the total amount. On March 17, 2026, I received a cheque, from Toyota Credit Canada, dated March 12th, that was mail dated on March 13th, in the mail to my home address for the amount I sent by on-line banking eight days earlier. On March 14th, the day after my lease ended, when I visited the dealership, and after I was assigned a Business Manager, Daniel Kaminski, only after I called back the dealership at least 7 times, in one day alone, I was advised that my new lease payout amount was now higher, which, as requested by the dealership, in writing after the lease ended, was to be issued as a bank draft payable only to Thornhill Toyota, which I presented to Daniel on March 21st. As well, I also paid an additional fee to have my vehicle inspected again for a MTO Safety Certificate - as the dealership was not willing to honor the earlier vehicle inspection in December and was not willing to honor the original lease buyout amount. On the same day, another Dealership Assistant Service Manager, Bob Simmonds, told me that while my '22 Toyota Corolla passed the MTO Safety Inspection, I would have to pay another $369.79 - taxes included - again - along with the new lease buyout amount. As well, Bob Simmonds, also advised me the one of hub caps had been damaged - but did not offer to replace that either!! As well, although the dealership only provided me with a copy of the MTO ownership under the name of Toyota Credit Canada, and I also paid another $35.36 the same day!!! As well, when I tried to speak directly to the Dealership Service Manager, Eli Edwards, I was told that he was not available, and when I tried to contact him many, many, times, I was was not successful, and he never returned any of my messages either. Not only are all of these experiences at Thornhill Toyota deeply unsettling, but they have also wasted a considerable amount of my personal time, having me runaround just to buyout my lease and pay much more than is required. As a result, these visits to Thornhill Toyota have left me dissatisfied with the level of trust and transparency at the dealership. And while I believe it is important to let you know that I am completely dissatisfied with my experiences, I am also going to share these experiences as well on various social media reviews to ensure that others are also aware and they can also make informed decisions. The last thing any vehicle owner wants is to feel taken advantage of or deceived - BE CAREFUL! More

Have you ever heard the expression, dumber than a box of rocks.... these idiots take the cake! 11K more on a vehicle, what is that about. Rude and disrespectful. Stay away from these crooks! They wrote the rocks.... these idiots take the cake! 11K more on a vehicle, what is that about. Rude and disrespectful. Stay away from these crooks! They wrote the book on "bad car buying experience". Go buy your Toyota anywhere else!!!!!!!! More

Excellent service, friendly and fast. Special thanks to Product Advisor Sergey Zavtur. Excellent service. Thank you so much! Special thanks to Product Advisor Sergey Zavtur. Excellent service. Thank you so much! More

Terrible experience with Vinay and this dealership. Made us travel one hour for a car that was no longer on the lot to try to upsell us on another car. No regard for our time. In fact, called to see if Made us travel one hour for a car that was no longer on the lot to try to upsell us on another car. No regard for our time. In fact, called to see if we were still coming knowing this in advance. More

Recently I came to Thornhill Toyota for my regular car service and to solve the tire issue that I had. I was met there by very nice staff including service advisor Davis that took care of my tire problem service and to solve the tire issue that I had. I was met there by very nice staff including service advisor Davis that took care of my tire problem and explained me how to fix it in a very professional way. Oil change and all other included services were done on time and the tire problem was solved absolutely fantastic. Davis is a nice person and knowledgeable in the field. Thank you for your help Davis. Tatiana More

Had a very wonderful experience at this dealership ,I bought a new rav 4 and a new corolla cross the sales manager ( Maryam ) was very kind and helpful. She went above and beyond, she took the patience bought a new rav 4 and a new corolla cross the sales manager ( Maryam ) was very kind and helpful. She went above and beyond, she took the patience to listen to us and understand what we were looking for . Yes she exceeds our expectations and I must say A very heartily thakyou to her .looking forward to do more business with thornhill toyota. Thanks . Sarran sandy and Samantha tuar. More