Thorncrest Ford

Great customer service It started with great customer service over the phone, getting to dealer greeted by staff and helped promptly, oil change was done in and out in no ti It started with great customer service over the phone, getting to dealer greeted by staff and helped promptly, oil change was done in and out in no time at all. Staff well trained. Keep up with the great service. More

Purchase of new vehicle Quite satisfied with sales experience - won't hesitate to return to dealership for assistance with either salesperson or service department. Pleasant Quite satisfied with sales experience - won't hesitate to return to dealership for assistance with either salesperson or service department. Pleasant experience overall, willing to take whatever time needed to seal the deal. More

HAD TO RETURN CAR Came in on Thursday got a loaner had to give my credit card ,then was told to pickup my car on Friday got home and the engine light came on and the c Came in on Thursday got a loaner had to give my credit card ,then was told to pickup my car on Friday got home and the engine light came on and the car was worse then when I brought it in ,want to go without touching gas ,wanting to stall .I had spark plugs and wires replaced and a oil change cost almost 900 dollar why ? More

Appointment for Service Sent a service request on July 22nd, for an appointment July 24th. Advised the morning of July 23rd, the earliest appointment available was the 2nd we Sent a service request on July 22nd, for an appointment July 24th. Advised the morning of July 23rd, the earliest appointment available was the 2nd week of August! If I drove in with a problem would I be told to come back with the problem in 3 weeks? ( I can understand I could be requesting a date not available, but no option other than 3 weeks? More

Poor customer service I bought my car at thorncrest ford. I recently go it serviced the for a clutch recall. When I got home the hood sensor said the hood was open. So I c I bought my car at thorncrest ford. I recently go it serviced the for a clutch recall. When I got home the hood sensor said the hood was open. So I called in and was told to bring it back in. I was too busy at the time so I didn’t (my fault, yes). I finally came back in 4-5 weeks later and was told to make an appointment. So I did. Came to my appointment today (May 30,2018) and was told that there would be a fee. This was the first mention of this. I asked why should I pay this if it is a problem that you caused? They replyed "How do we know we caused it?" I said cause I called in right away. (Make sure you get the people’s name that you deal with). I don’t think customer service people should be combative. More

Buying F-150 Poor Customer service, I was waiting for 1 hour to talk to the sales rep even though I send an email to meet at a certain time. Will never go back Poor Customer service, I was waiting for 1 hour to talk to the sales rep even though I send an email to meet at a certain time. Will never go back to that dealership. Arrogant and not willing to negotiate price More

2015 Ford Escape Titanium Purchase Muhammad Ghori was the dealer we worked with for the purchase of my SUV. Muhammad was such a wonderful person to work with & couldn't have asked for Muhammad Ghori was the dealer we worked with for the purchase of my SUV. Muhammad was such a wonderful person to work with & couldn't have asked for a better sales person!Muhammad went the extra mile by sitting with my husband & I by setting up & going over all the technology features this SUV has to offer. If you are in the market for a new car I would defiantly recommend speaking to Muhammad you will be glad you did! More

NEW MUSTANG PURCHASE About a month ago I started searching for my dream car. After researching on line I was very interested in the 2018 Eco Boost Mustang Convertible. I About a month ago I started searching for my dream car. After researching on line I was very interested in the 2018 Eco Boost Mustang Convertible. I called Thorncrest, and was linked up with Jim Zenetos. What a GREAT experience! Jim has been with Thorncrest many years and does he know his stuff. He found and brought to the dealership the car of my dreams!! He had a very kind and unassuming way. I never felt any pressure, he wanted me to get what I wanted....not what he had available. We made arrangements for me to pick up my car on April 16th, 2018....well that didn't happen thanks to the ice storm. I picked it up on April 20th....after the snow and ice had melted. While driving with the roof down the next day....a woman on a Harley gave me the thumbs up. Jim made this purchase very simple, no stress at all. Thank You Jim for all of your help. Warmly Sandra Quennell More

Excellent Support Great support from the staff, especially Barbra, who did everything she could to make sure I drove away happy! Thank again to the team there, and I wo Great support from the staff, especially Barbra, who did everything she could to make sure I drove away happy! Thank again to the team there, and I would recommend this dealership to anyone! More

Great customer service! Everyone at thorncrest is super friendly and super helpful. They go above and beyond to make sure you’re satisfied. Today I ran in for a last minute w Everyone at thorncrest is super friendly and super helpful. They go above and beyond to make sure you’re satisfied. Today I ran in for a last minute windshield wiper blade replacement as mine broke and and turned into a bigger problem with the motor but everyone at service was very kind and wanted to help. They definitely didn’t take advantage of the fact that I obviously didn’t know what was going on and they made me feel as though they were there to take care of me and my car. Service is great! I believe the name of the young gentleman who helped me was Peter. Thank you to the Service department and Peter! More