The Lakehead Motors Ltd.
Thunder Bay, ON
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740 Reviews of The Lakehead Motors Ltd.
Excellent Service The guys at Lakehead Motors made it way too easy to get into a new Caravan. Pleasant, helpful and professional, the staff at Lakehead Motors are aweso The guys at Lakehead Motors made it way too easy to get into a new Caravan. Pleasant, helpful and professional, the staff at Lakehead Motors are awesome! More
Very excellent dealer, very excellent service We worked with Vince Commisso. He provided us very professional suggestions and very good services. We are very happy with Vince and with the dealer. We worked with Vince Commisso. He provided us very professional suggestions and very good services. We are very happy with Vince and with the dealer. More
Really good Really nice people and they took really good care of us really friendly lots of help will tell other people about the good service thank Really nice people and they took really good care of us really friendly lots of help will tell other people about the good service thank More
Great Salesman Very friendly, helpful, and just goes above and beyond for his customer, will definitely go back there once it’s time to get a new one Very friendly, helpful, and just goes above and beyond for his customer, will definitely go back there once it’s time to get a new one More
Excellent salesmen The salesmen that we had was very polite,knowledgable, friendly .We never felt pressured at any time.He was more then willing to talk about many thing The salesmen that we had was very polite,knowledgable, friendly .We never felt pressured at any time.He was more then willing to talk about many things as family and vechicles.We enjoyed his service and sincerity. More
Poor workmanship / not willing to rectify I purchased a full set of new Michelin tires from Lakehead Motors. The sale was some time ago however the car was in storage and the tires are still n I purchased a full set of new Michelin tires from Lakehead Motors. The sale was some time ago however the car was in storage and the tires are still new and relatively unused. Recently noticed 3 of the 4 new tires were installed incorrectly. They are directional tires but the professionals at Lakehead didn’t realize that and mounted them backwards. On top of that, Lakehead has told me they won’t reverse the 3 tires at no cost so I’m left to take them to another shop to pay for proper mounting. Seems like workmanship and customer safety is second to profits at this dealership. I’ve reported the dealership to Michelin who were also surprised the service department would not rectify the mistake. Shameful service! More
Great service to getting me into my new Jeep Wrangler Thanks!! I test drive my first Jeep and was sold immediately and the vehicle. Great service and got into my new ride within a few days! Thanks!! I test drive my first Jeep and was sold immediately and the vehicle. Great service and got into my new ride within a few days! More
2018 Grand Cherokee Very good service. All of the three people I delt with were extremely knowledgeable and professional, but also friendly and approachable. I would de Very good service. All of the three people I delt with were extremely knowledgeable and professional, but also friendly and approachable. I would definately recomend doing bussiness with them. More
Couldn't have asked for a better experience! Frankie, Frankie, Frankie! I went in to the dealership looking to test drive a Jeep Grand Cherokee, and I left owning one. Does this guy ever know ho Frankie, Frankie, Frankie! I went in to the dealership looking to test drive a Jeep Grand Cherokee, and I left owning one. Does this guy ever know how to sell a vehicle! He is extremely knowledgeable and professional, but also friendly and approachable. If your dealership does not have an employee like this guy, they should start looking for one!! 11/10 - would recommend!! More
Purchase of new vehicle Generally the level of service is high. Originally looked last year and got a calls periodically to see if still interested. Those calls were professi Generally the level of service is high. Originally looked last year and got a calls periodically to see if still interested. Those calls were professional and not pushy so appreciated that they remembered. Reception is always pleasant and no trouble to track down someone you are looking for. Nice that you don't feel like you are bothering them. Sales rep was professional and helpful and accommodating to changing schedules. Financing was a bit tricky as original purchase was some months ago and new offer was available so I had to re-evaluate. There seemed a bit of disconnect between sales and financing as each told me to call the other to confirm cash purchase price . . . . waited 2 days for confirmation of what I already knew. Not a big deal as I had the time but a more seamless approach would have felt that the customer came first as opposed to the "who does what" of the organization. More