The Honda Way

Extremely unprofessional and discourteous. Never interact or do business with this dealership. I bought a new Honda CRV and The chronological list of my experience with Honda WAY is below Never interact or do business with this dealership. I bought a new Honda CRV and The chronological list of my experience with Honda WAY is below: 1. Booked the car on 20-OCT-2024, confirmed to pick up on 31-OCT-2024. After booking the car, we never received any updates on delivery of the car. We had to follow up multiple times and we were literally ghosted. Our sales representative was YADWINDER KANWAR, and he did not contact us, or return any of our calls. 2. On the date of collecting the car, 31-OCT-2024, after a long wait, we met HANNAH LARSEN. Hannah, after introductions were exchanged, started the conversation with "What if you die, who will pay for the car then. Here is another insurance for you to buy." This dampened our happy mood and we were really aghast by her approach to the customers. She carried on to try to sell us other types of insurance. 3. We then met an insurance agent, who misguided us, and was more interested in selling third party insurance. We had to drop everything after this and go to BCAA to get some legitimate insurance. 4. While taking delivery, we met a third agent, SUKHPREET KAUR, who was not at all trained. She was not able to provide any information about security and other necessary features. She reiterated the information as told by our sales rep. There was no checklist to ensure if all things and information was shared reg the car features. She missed sharing about the Radio code for example. 5. After leaving the showroom, we realized that Sukhpreet had not provided us with the second key fob. We tried contacting the dealership and no one responded. We tried contacting them multiple times over the last week, and they are still in possession of the key fob for my car. The key fob for my car is in possession of someone I don't know, and it is unsupervised. 6. The Honda Link app does not have my email registered. There are no updates to the status of the car or any other information. We informed Yadwinder about this and also shared the screenshots of the home page for him to resolve the issue, but he hasn't followed up till now. 7. While setting up the car's touch panel, I got locked out of it. As it turns out, Sukhpreet did not provide us with the CODE for radio and we had to drive without access to navigation, charging ports or radio. And we did check everywhere, glove box included. We have tried to contact the dealership and Yadwinder, and we have received either a wavering response or simply went to voicemail. I strongly suggest everyone , to take their business elsewhere. More

Just finished getting our new used car from them and couldn't be pleased more. They did everything in their power to make our deal come together and the people at this dealership do everything within th couldn't be pleased more. They did everything in their power to make our deal come together and the people at this dealership do everything within their means to make things right. A car is just a car but people here make the difference! More

So my experience started nice enough, the sales person was nice and the reviews looked good online so I decided to place trust in the Honda Way. My mistake lol! One of the things that this dealership adve was nice and the reviews looked good online so I decided to place trust in the Honda Way. My mistake lol! One of the things that this dealership advertises is a 159 point inspection so I thought that I would be safe. I ended up buying a used car for 54k. During the first week of owning it, I noticed that the front passenger window did not go up properly. I just bought the car so I called them to take a look because IMO they inspected it so window function is a basic function that should be checked. Now this is where the experience started to change. I bet a lot of their clients are regular people like me that put a lot of overtime hours to buy the car they want. I got no sympathy when I explained my situation. They should understand that buying a 54k car outright and finding something wrong with it would worry most normal people. Instead everyone I spoke to seemed more interested in telling me that I will have to pay 200 dollars for bringing my car in to be checked. I decided to get my car checked as I bought it at the dealership and they would know my history. After dropping my car off, I spoke to the general sales manager. He said that we would see how the repair played out. This gave me false hope that I should follow up with him afterwards. When I went to look for him, he was conveniently busy but was able to send another manager to tell me that their was nothing that they could do for me so I ended up getting burned for the fee. (I did see him in the showroom though and It seemed like he saw me) It’s okay though because it help me realize that money is more important than customer relations to the Honda Way. Yes, I got burned but will be purchasing my daughters and family’s vehicles from a another dealership. One that values repeat customers over their bottom line! USED CAR BUYERS BEWARE: 159 point inspection does not cover basic functions. Few other things that didn’t make sense: Why is the documentation fee added into the price of the car and not an itemized charge on the sales receipt? The history of the car that the saleswoman told me was different from the actual history. More

We just returned from an 8000 km trip to the go of the Baja peninsula and back. Our truck was looking worse for wear and needed a service badly. And then there was the snow. As we crossed the border our f Baja peninsula and back. Our truck was looking worse for wear and needed a service badly. And then there was the snow. As we crossed the border our first call was to the Honda Way. The very next day the Honda Way found time to service and detail the truck and install our snow tires. Such amazing service. So appreciated. More

Hello, I'm Greg Derksen in Surrey. I've never had greater service and attention to detail! Ever! Not, even close, once! I've had many cars, through many years, through other dealer I've never had greater service and attention to detail! Ever! Not, even close, once! I've had many cars, through many years, through other dealerships. They only talked! Saurabh, Jeremy, Matthew & of course, Laken, were great! Never, been happier! Don't look elsewhere! Just, go to, THE HONDA WAY! It's doing what Soichiro Honda said, he would make people happy as they DREAM! Make them just as happy when they DRIVE! As you know, if you've already driven one... No other car matches the combination, of High Quality, Great Service, Reliability, Affordability, and most importantly... FUN! That's what The Honda Way is! More

Had a really positive purchase experience at Honda Way. Kaylee was great to deal with. I like her no pressure approach. Mathew was very pleasant and patient in going through the documents with us. Ter Kaylee was great to deal with. I like her no pressure approach. Mathew was very pleasant and patient in going through the documents with us. Teri was very knowledgeable and we got a lot of helpful hints to navigate through the features of our new vehicle. More

Mr. Birk helped us with purchasing our new vehicle. He was very kind and helpful. Would recommend him to anyone! was very kind and helpful. Would recommend him to anyone! More

Mr. Birk was very helpful when I was looking for a vehicle. Everyone I dealt with was very helpful and a pleasure to deal with. I would recommend this dealership to others looking for a vehicle vehicle. Everyone I dealt with was very helpful and a pleasure to deal with. I would recommend this dealership to others looking for a vehicle More

S. Manmohan Birk's customer service is excellent. I S. Manmohan Birk's customer service is excellent. I brought CRV sport last week it’s awesome I would recommend everyone to go to him and ask for adv S. Manmohan Birk's customer service is excellent. I brought CRV sport last week it’s awesome I would recommend everyone to go to him and ask for advice if anyone is looking for a car. Thanks Mr.Birk More

The Honda Way has been amazing!! Mr Birk,Teri,Hannah,Nicole and Brendan took a challenging time for me and made it a wonderful experience!! They went above and beyond.. I love my 2022 H Birk,Teri,Hannah,Nicole and Brendan took a challenging time for me and made it a wonderful experience!! They went above and beyond.. I love my 2022 Honda civic 💖 best dealer ship and employees More