Terrace Totem Ford Sales

All the folks are great. Thanks I look forward to my next visit with ya Thanks I look forward to my next visit with ya More

Excellent service! From the minute you call to book the appointment, to when you pick up your vehicle after it's ready. Everyone is friendly, kind, knowledgeable, pric From the minute you call to book the appointment, to when you pick up your vehicle after it's ready. Everyone is friendly, kind, knowledgeable, prices are good and they have a good sense of humor. More

I was very disappointed with Totem Ford. I brought my car in for a wheel alignment and came out with a car that pulled to the right and had a crooked steering wheel. I asked if they had test I brought my car in for a wheel alignment and came out with a car that pulled to the right and had a crooked steering wheel. I asked if they had test driven the car, they said 'ooh yes'.But if it had been you would think a specialist in wheel alignment would notice such a thing Especially after I told them the initial problem was that it pulled to the right. I asked for a rear seal to be replaced, they chose to not do it without calling me despite being reassured they would call me if there were any issues. They never called. I saw the vehicle sitting in the lot for over an hour before I decided to go wait at the dealership. Stayed 15 min and went to speak with the young man at the desk who seemed surprised to see me. He said it was all done! But it cost $600 more than the estimate! This was for having less work done and a sloppy wheel alignment. Very disappointing. They just seemed to roll right over me never communicating with me, giving me inaccurate quotes. More

The sales team at Terrace Totem Ford is incredibly helpful, knowledgeable, and understanding. They go above and beyond to ensure that customers feel supported and confident throughout the entire car-b helpful, knowledgeable, and understanding. They go above and beyond to ensure that customers feel supported and confident throughout the entire car-buying process. Their expertise and genuine approach make every interaction a positive and smooth experience. While the service at Quick-Lane is efficient and reliable, it’s worth noting that it may not always operate as a true "quick" lane. At times, the wait can be longer than expected for a service that's marketed as fast and convenient. However, the quality of work and customer care is consistently high, making the experience overall positive, even if it takes a little longer and requires advanced booking. More

I had to take my vehicle in for new brake pads. I was able to get an appointment within a week of phoning and was provided a quote before confirming the appointment. I had to use the customer shu I was able to get an appointment within a week of phoning and was provided a quote before confirming the appointment. I had to use the customer shuttle to and from the dealership, but the driver was polite and the service prompt. Received a phone call shortly into my appointment time letting me know my rear rotors needed replacing due to rust inside and out. This only added a little time to my appointment and was completed within the afternoon. When I arrived at the dealership to pick up my vehicle, I was shown the very rusty rotors. The customer service is always great, and it is very easy to get an appointment quickly. More

Good service, the 2 front people are helpful, smiles, communication is great. They have gone the extra mile for me in the past few visits. communication is great. They have gone the extra mile for me in the past few visits. More

Nice and fast oil change for my pickup. in and out in 30 mins. Done. in and out in 30 mins. Done. More

Salesman was good with information on questions I asked about a number of requirements I had for the truck. Before purchase updated me quickly on savings to be had for price reductions for paying cash inst about a number of requirements I had for the truck. Before purchase updated me quickly on savings to be had for price reductions for paying cash instead of financing. Good explanation of truck details prior to us taking truck. I still have a lot of things to get used to with the new technology but it’s getting better each day. More

Well, it's tire change season! I called for an appointment, Mike was very friendly and got me an appointment right away. Roop was friendly and knowledgeable. Changed my tires qui I called for an appointment, Mike was very friendly and got me an appointment right away. Roop was friendly and knowledgeable. Changed my tires quickly, texted updates and offered a courtesy ride to and from the appt. Clean shop, friendly atmosphere. I trust Ford. More

Service from Quicklane is fast and friendly, good people working there, easy to get appointment working there, easy to get appointment More