Terrace Ford Lincoln

I wish I could give them zero. I am their regular customer since 2019, bought my car from their and also getting it serviced on regular intervals from them. Continued to go there e I am their regular customer since 2019, bought my car from their and also getting it serviced on regular intervals from them. Continued to go there even when I moved to woodstock from Burlington.This friday at 1:30pm, I went their for regular car service from woodstock and handed over my Car and keys. As I went their from far, I decided to have a look on their vehicle lot. Salesperson Andrew took my car keys from service for appraising my car value and never return back the keys to service department. At 5:30pm, when they close the dealership I came to know that my car is not serviced. Salesperson showing absolute greed for sales numbers wasted my whole day. They don't value loyalty, they don't value customer time. You are just a sales lead for them. More

Foti was very good at his job. he made me feel very comfortable. I would recommend to others. he made me feel very comfortable. I would recommend to others. More

Terrible terrible service department. No accountability for bad customer service . Don’t return calls for explanations No accountability for bad customer service . Don’t return calls for explanations More

I just bought a 2022 Explorer from them. The salesman Sean and Habib the Manager made an excellent team. They addressed all my issues and concerns. Very happy having bought there. When I The salesman Sean and Habib the Manager made an excellent team. They addressed all my issues and concerns. Very happy having bought there. When I arrived the vehicle was gassed and ready to go. More

Had my Escape in for a service. I was told that rear stabilizing arms needed replacement at $1500, was a safety issue, rubber bushings worn. I took it to another garage that I trust I was told that rear stabilizing arms needed replacement at $1500, was a safety issue, rubber bushings worn. I took it to another garage that I trust, absolutely nothing wrong with it and needed no work whatsoever! Write the the GM of Terrace to ask for an explanation and never got a response. I bought 3 cars here… ah well, that’s the end of that relation. More

i have no words to describe how poor the service is i thought i was driving a luxury vehicle and they just dropped the respect to zero. The behavior of the service department just was so unprofessional. thought i was driving a luxury vehicle and they just dropped the respect to zero. The behavior of the service department just was so unprofessional. i should have never purchased a lincoln i will strongly suggest not to choose this brand and especially this particular dealership for your service needs. More

brutal service adviser. ..... (kevin) lies to you,tries to rip you off by charging you for parts you dont need will never go there again,,dont go there ..... (kevin) lies to you,tries to rip you off by charging you for parts you dont need will never go there again,,dont go there More

Terrible experience----got a window sticker price and info from a sales person over email and text. Went to test drive---and then to purchase car and got told by the sales person that it was now $11k mor info from a sales person over email and text. Went to test drive---and then to purchase car and got told by the sales person that it was now $11k more than sticker and MSRP!! Emailed Ford and the dealership general manager and never heard anything back about this unethical and illegal technique and would give them zero stars if possible. DO NOT BUY FROM A COMPANY THAT SCREWS PEOPLE OVER. STAY AWAY---FAR AWAY. More

Totally satisfied with the service. Emily was so nice to talk to. Friendly staff. The used vehicle I purchased was ready the moment I came to pick it up. Very clean and fully charged (e Emily was so nice to talk to. Friendly staff. The used vehicle I purchased was ready the moment I came to pick it up. Very clean and fully charged (electric car). More

If you are looking for a total waste of time and have someone try to rip you off this the place to go. This place changes their tune on pricing and timing non stop. When I asked to speak with the GM someone try to rip you off this the place to go. This place changes their tune on pricing and timing non stop. When I asked to speak with the GM I was simply told no. One out of five stars is not accurate ... closer to 1-100. This dealership is a joke. Do not spend your time or money here. More