Team Ford

Cannot be worse than this My experience with Team Ford is the worst. 1. I bought my truck on March 2018 and got into an accident on April 30 and it was written off. At the ti My experience with Team Ford is the worst. 1. I bought my truck on March 2018 and got into an accident on April 30 and it was written off. At the time of purchase, I also purchased Extended Warranty and Pre-paid Maintenance pkg. which cost nearly $8000 combined. But since I only drove it for just over a month, I did not get to use them. So I talked to the financial advisor(Tyler) He said I would have no problem getting those refunded. And I bought the second truck right after(Exact same one). This time I didn't purchase any of warranty. And I was trying to get those refunded, they are delaying it every time I visit them. And After few visits, I finally got an answer saying they cannot give me those money back. They told me to call Ford Canada directly. So I did contacted them and got an answer saying this is something that dealership has to do. Dealership must fill out a form and send it to extended warranty department to apply for a reimbursement of the plan. I brought this e-mail to dealer again and talked to Tyler again, and he asked his boss "Rumeet Patel". He wouldn't even face me and he was just rejecting to do anything but to say they cannot do anything. I did some research on this. According to For Canada Extended Warranty website) "If your vehicle is written off (After 30days) you are entitled to a pro-rated amount determined by Ford of Canada). I know you might lose some money that you earned from my Extended Warranty and Pre-paid Maintenance pkg but this is not how you should treat your customer. 2. I tried to change my bank account that my payment goes out from. I requested and gave all documents on Feb 2019, and June payment still came out of my old account. I tried talking to them asking them what is going on few time, It is still not solved after 4 months. WOW!! More

Superior Customer Service Experience Olga and Danny were truly fantastic! Great service. Great overall experience. My daughter was surprised at how clean my used 7yr old vehicle was! I Olga and Danny were truly fantastic! Great service. Great overall experience. My daughter was surprised at how clean my used 7yr old vehicle was! I recommend Team Ford. Super happy More

Awesome experience I would highly recommend Trace and the team at team ford. Did a deal over the internet and phone. My vehicle was everything I could ask for along with I would highly recommend Trace and the team at team ford. Did a deal over the internet and phone. My vehicle was everything I could ask for along with great delivery time. More

Easy and Painless Tej was my salesman. He was awesome! We had shopped online and found the vehicle we wanted in a different city but still at a Go Auto location. As we Tej was my salesman. He was awesome! We had shopped online and found the vehicle we wanted in a different city but still at a Go Auto location. As we were unsure if the vehicle was going to suit us we came in to test drive a similar vehicle at Team Ford before we were going to travel to purchase that one. Tej assured us that he could transfer that vehicle, and boy! Did he deliver! After discussing our options (finding him very honest and personable) we test drove the vehicle they had on the lot agreed that we wanted it, but the one we had already picked out (I preferred the colour of the other one). He had it in the next day, I was able to sign and take it home that day too! A totally unexpected and pleasant surprise! Overall my experience was quick and painless! I appreciate Tej and the finance team who were very upfront and worked to get me sorted and in my vehicle so quickly! 10/10 would recommend Tej to anyone buying a vehicle. More

Service with smile! Mr. Piyush Goyal attended us and provided great service with a smile. We were not sure about selecting our family car however he assisted us with his Mr. Piyush Goyal attended us and provided great service with a smile. We were not sure about selecting our family car however he assisted us with his thorough knowledge of the product. He was also making sure that it fits our needs and was within our budget. Highly recommended! More

Helpful and very helpful Me and my husband have a very good experience with the help of Piyush Goyal. We definitely reccomend this service to our family and friends. Me and my husband have a very good experience with the help of Piyush Goyal. We definitely reccomend this service to our family and friends. More

Excellent Customer Service Experience Excellent customer service experience. Mr piyush was really helpful in selection of car. He was very transparent and impressive in getting car of our Excellent customer service experience. Mr piyush was really helpful in selection of car. He was very transparent and impressive in getting car of our choice More

Totally Satisfied Tej was awesome. He went absolutely above and beyond in customer service. I highly recommend you see him for any purchases through Team Ford. My kids Tej was awesome. He went absolutely above and beyond in customer service. I highly recommend you see him for any purchases through Team Ford. My kids ADORED him! The only reason I didn’t give 4/5 was simply because of the wait time. In total, it took about eight hours from first hand shake to driving away in our new car. More

Bad Bad Service My experience with Team Ford is the worst. I bought my truck on March 2018 and got into an accident on April 30 and it was written off. At the time o My experience with Team Ford is the worst. I bought my truck on March 2018 and got into an accident on April 30 and it was written off. At the time of purchase, I also purchased Extended Warranty and Pre-paid Maintenance pkg. which cost nearly $8000 combined. But since I only drove it for just over a month, I did not get to use them. So I talked to the financial advisor(Tyler) He said I would have no problem getting those refunded. And I bought the second truck right after(Exact same one). This time I didn't purchase any of warranty. And I was trying to get those refunded, they are delaying it every time I visit them. And After few visits, I finally got an answer saying they cannot give me those money back. They told me to call Ford Canada directly. So I did contacted them and got an answer saying this is something that dealership has to do. Dealership must fill out a form and send it to extended warranty department to apply for a reimbursement of the plan. I brought this e-mail to dealer again and talked to Tyler again, and he asked his boss "Rumeet Patel". He wouldn't even face me and he was just rejecting to do anything but to say they cannot do anything. I did some research on this. According to For Canada Extended Warranty website) "If your vehicle is written off (After 30days) you are entitled to a pro-rated amount determined by Ford of Canada). I know you might lose some money that you earned from my Extended Warranty and Pre-paid Maintenance pkg but this is not how you should treat your customer. More

Great help and accommodating staff! 5 stars for Trace, he helped me find my first car goal. Ford has a great deal with cheap price but good deal! Would recommend Trace to be your sales m 5 stars for Trace, he helped me find my first car goal. Ford has a great deal with cheap price but good deal! Would recommend Trace to be your sales man. More