T&T Honda

Great experience! Great experience and their staffs were very helpful. Jonny helped me answered all my questions and concerns about choosing a new car. He was so patien Great experience and their staffs were very helpful. Jonny helped me answered all my questions and concerns about choosing a new car. He was so patient, friendly and knowledgeable. When I came to pick up my vehicle, Ramy spent his time to explain how everything works. Overall I would highly recommend T&T Honda. More

Had to pay for a second opinion that says they screwed up Last year I got a new starter installed in my manual transmission 2006 CR-V at Yukon Honda; they recommended an aftermarket one from Napa. It worked f Last year I got a new starter installed in my manual transmission 2006 CR-V at Yukon Honda; they recommended an aftermarket one from Napa. It worked fine for eight months. I moved to Calgary last month. The clutch died two weeks after I arrived, just about when I realized that the company I'd rented an apartment from was so bad that I would have to move. But, hey, T&T Honda said that at 190000 km a $2000 clutch repair was a reasonable thing and I could expect to get a lot more miles out of my car. So I went for it because I needed a reliable vehicle and quickly. Two days later the starter began making screeching noises. I took it back. They said it had coincidentally failed and was damaging other engine components. I gave them the Yukon Honda invoice for that starter; they told me it had no guarantee. They offered me an apparently different aftermarket one or a new Honda one, but told me I'd be paying for both the part and labour. Yukon Honda said it WAS under guarantee and T&T Honda just needed to contact Napa. T&T Honda did so and got the free replacement part, but I was still responsible for paying labour. So I did. And the starter failed again two days later. T&T Honda blamed the two Napa starters - I was told both that they are "incompatible" and essentially that they are cheap crap, with the implication that I am therefore getting what I deserve. Which comes back to me following the advice of another Honda dealership. Yukon Honda and Napa said there is no compatibility issue. Napa's recommended garage, CN Auto, says the starter works fine and it's the ring gear on the fly wheel and it'll take $1500 to take the transmission out again to replace that and if it were their work they'd be taking it apart under their guarantee to see what went south. T & T Honda insisted a new Genuine Honda starter will fix it and has implied that they will not be held accountable if it does not. I used dealership-based service, despite the cost, to try to ensure some level of consistency, reliability and accountability while having to relocate to different cities. I've been laid off three times in three years, so money is tight and the decision to make that investment was not an entirely easy one. But apparently it was an investment in stupidity. I've especially enjoyed not hearing back from them for days at a time and then being repeatedly told that I am misunderstanding what they and/or the second mechanic said. I can, in fact, use a phone, and have had to multiple times to call the second mechanic back to confirm that no, I was 100% clear on what he had told me. What fun - I get to have no functional car and be gaslighted while the second mechanic gets his time wasted. That's some highly professional treatment of both colleagues and clients there, T & T Honda. An update: a week later and it continues. They are offering to do another starter replacement free, which would be sort of nice except for the part where a) it's a bandaid solution and b) instead of the new one they previously insisted would solve all my problems and actually offered verbally last week, they've now decided that nope, I get a remanufactured one. Apparently, I have once again "misunderstood". Even though I took written notes of the verbal offer and therefore know it was for $1300 of parts and labour, whereas today's written offer was for $841 of parts and labour. Classy, guys, classy. More

Service dept not good I like honda cars, but the service dept at Honda t&t is just terrible. I lost trust in them, no plans to go back. Mike has the worst suggestions. I like honda cars, but the service dept at Honda t&t is just terrible. I lost trust in them, no plans to go back. Mike has the worst suggestions. More

"Bad Service" From the Service Department I really don't like the service Specially to Michael Lee they dont no how make a good service from the costumer he is stup From the Service Department I really don't like the service Specially to Michael Lee they dont no how make a good service from the costumer he is stupid guy... More

Good job! The team at T&T made the purchase of my new car an easy one. The courteous and professional approach in helping me to evaluate my options made the pro The team at T&T made the purchase of my new car an easy one. The courteous and professional approach in helping me to evaluate my options made the process feel much less frustrating than in my past experience with other dealerships. The manager ensured that I fully understood viable options for my budget and criteria and answered any questions I had. Throughout the process I felt more and more confident about my decision to purchase and my final choice. Although Duane expressed they were simply doing their job, not anything special, I think these guys definitely go above and beyond. I would recommend buying from T&T Honda. More

A terrible experience I have to complain Duane Lewis and I think your company need to retrain this guy how to do a customer service. I have been to many vehicle dealers and I have to complain Duane Lewis and I think your company need to retrain this guy how to do a customer service. I have been to many vehicle dealers and I never seen a MANAGER who treats customer like that with a such a xxxx service. How much for me to trade my vehicle is my business, if you cannot accept it ,then we are done for this trade in. You don't need to show me that your ugly face. No eye contact, was sitting there like a boss when he talked with us, how comfortable for you to sit like that? Oh, yes, he told to salesman that he need to go back to work and just walk out from the office without saying anything to us after he asked about what price we are keeping stand for. WOW, WHAT'S A WONDERFUL MANAGER YOU ARE. So, do I need to say sorry for you, Duane Lewis? More

Very Disrespectful My family has bought cars from T and T Honda, for years we been having issues, and after talking to Rick Brar we have decided that we no longer will b My family has bought cars from T and T Honda, for years we been having issues, and after talking to Rick Brar we have decided that we no longer will be doing business with this dealership, the sales manager was very disrespectful and unsympathetic to our concerns. More

Unreliable 2015 odyssey Great and friendly staff, service advisors including the service manager. However, in 2015, I purchased a new 2015 honda odyssey (my third purchased f Great and friendly staff, service advisors including the service manager. However, in 2015, I purchased a new 2015 honda odyssey (my third purchased from them) and in 2017, I felt severe vibration on my steering wheel at highway speed going downhill when braking, went for service and they machined my rotors due to warping, then went for a road trip and still felt the same. Went back for service and the service manager took my van for a roadtest and also felt the vibration, at this time, the manager instructed to replace my rotor with their latest supposedly reliable rotor in september last year at no cost as the van is still on warranty. 2 weeks ago, had a chance to go for a long drive and still felt the same issue. Went to have it check and still due to warping of rotors. Now that its 7 thousand passed mt warranty, they will charge me for machining the rotor which will not prevent the warping. I guess I have to carry the burden of the defect that it came with the van that I bought. More