Surgenor Chevrolet Buick GMC Cadillac Ltd (Ottawa)

Meilleur service! Merci à toi pierre ! Très bon service! Aucune pression et comprend bien nos besoin ! On capote sur notre silverado ! Je vous recommande Pierre Bertran Merci à toi pierre ! Très bon service! Aucune pression et comprend bien nos besoin ! On capote sur notre silverado ! Je vous recommande Pierre Bertrand ! Le best !!!! More

Best salesmanship Lee Goodie sold me my Chevrolet Malibu. First of all, this is the fanciest car I’ve ever had!!! I simply love it. It has a great rear view camera. I w Lee Goodie sold me my Chevrolet Malibu. First of all, this is the fanciest car I’ve ever had!!! I simply love it. It has a great rear view camera. I was very well treated by this gentleman who went above and beyond to get me a great deal on my rental. Go to him first! He’s the best!!!!! And I got an amazing warranty. I needed seat warmers and they added them to my car for me. More

Fantastic Service Department Today I was asked by my Sister to check her car for an engine noise. I checked her 2015 Chevrolet Cruze. It had a bird chirping sound while engine was Today I was asked by my Sister to check her car for an engine noise. I checked her 2015 Chevrolet Cruze. It had a bird chirping sound while engine was running at idle. I called the service department and spoke with Walter Scott the service manager. He asked a few questions. I verified his questions and he suggested the car issue may be covered under a power train warranty. I asked if it could be verified today. I was told it could be looked at. My Sister arrived, was taken care of right away, She was give a loaner car. She was called a few hours later saying all issues were corrected, car was washed and she had it back by mid afternoon. This is fantastic service. Thank you. More

Washing the car after oil change I did 3 oil changes with them; the first time they did not wash the car because their "machine" was broken; the second time because it was too cold "- I did 3 oil changes with them; the first time they did not wash the car because their "machine" was broken; the second time because it was too cold "-10"; the third time I insisted to wash it; they were not happy but did wash it; however, the wash was really bad (I did regret asking them to wash it). I'll never go back More

signed a contract to find out 2 days after car is sold went in on wednesday bought a 2018 gmc terrain to find out today that vehicule was already sold and nothing they can do about it but find us another c went in on wednesday bought a 2018 gmc terrain to find out today that vehicule was already sold and nothing they can do about it but find us another car will less options and more expense please stay away from this place they lied to our face after being there for 6 hours More

Above and Beyond We purchased a 2017 Cadillac ATS in July 2017. In February 2018, while we were on vacation in the Dominican Republic, our daughter was involved in a c We purchased a 2017 Cadillac ATS in July 2017. In February 2018, while we were on vacation in the Dominican Republic, our daughter was involved in a collision. Thankfully, she wasn`t hurt. Unfortunately, the car sustained damage and we were not easy to reach. My daughter brought the car in to our sales representative, Lee Goudie, the day after the accident. Lee, reassured my daughter, and helped her to take the necessary steps with the insurance company and the onsite body shop to get the car repaired. It was a huge weight off our shoulders and we were able to enjoy the rest of our trip with peace of mind. Lee has always provided us with great customer service, but this was a whole new level. Great job Lee! More

STAY AWAY Steer clear of this dealership at all costs. They falsely advertise prices on vehicles stating 'it was a mistake'. They also confirm a vehicle is on Steer clear of this dealership at all costs. They falsely advertise prices on vehicles stating 'it was a mistake'. They also confirm a vehicle is on site to look at and after driving over 100km from out of town to look at it , its not even there, its at 'home' with one of their employees. When asked to see another model so the trip wasn't wasted, the sales person didn't even bring the keys out so you could look inside. Further attempts to make amends and contact the Manager to rectify the issue, he made all kinds of empty promises - and actually made a way worse offer than the sales person. Offering $2000+ LOWER than black book value on trade ins. STAY AWAY AT ALL COST. They aren't rated a 2.4/5 stars on DealerRater for nothing!!! More

Bought a used car. They sold me with air bag fault Recently, I bought a Hyundai Sonata 2011. Due to my lack of knowledge with air bag light. They deliver a car with air bag light ON and hand brake ligh Recently, I bought a Hyundai Sonata 2011. Due to my lack of knowledge with air bag light. They deliver a car with air bag light ON and hand brake light is not working. After month, I went to another garage for oil change and mechanic told me that your car has fault in air bag system. He explained me the meaning of that light. I called surgenor ottawa GMC and explained them my situation but they refused to anything. A bad dealership I ever had. More

Amazing Team Recently purchased 2 brand new Chevrolet Silverado's and received top service from the sales team of Mike Leroux and Sharon Holden and Austin Mclaren Recently purchased 2 brand new Chevrolet Silverado's and received top service from the sales team of Mike Leroux and Sharon Holden and Austin Mclaren who went above and beyond to ensure I got exactly what I wanted...Thank you so much. More

Surgenor Sold the Same Car Twice This experience occurred Friday morning, December 23rd at approximately 10:15 AM, and I made a deposit of $2,000.00 on the vehicle at that time. I sig This experience occurred Friday morning, December 23rd at approximately 10:15 AM, and I made a deposit of $2,000.00 on the vehicle at that time. I signed the agreement with Jason Sarac, Surgenor's Financial Services Manager, and Kyle Burton, Surgenor's New Car Sales Manager. I returned later, with my wife Pat Maloney, to Surgenor's at 2:20 PM that same day. We were seeking clarification on some details about the agreement (BMW warranty still in effect, CMVAP not applicable). I began asking Kyle my questions about the agreement, but he was vague in his answers. Significantly, about five minutes into the conversation Kyle said that he understood that I was cancelling the purchase agreement. I strongly rejected that assertion, and said I intended to purchase the vehicle as per the agreement. But I left the showroom feeling very confused and upset. I called Samantha Hall, the sales rep I had been dealing with, on the next business day, yesterday, Tuesday, December 27, and asked her what she thought was happening. She said she thought the car had been sold to someone else later on the same day that I signed the agreement. The agreement was signed with the only condition being that the vehicle be inspected by an independent BMW mechanic. This inspection was scheduled for today, Wednesday, December 28th at 8:30 AM. I decided to assume there was a misunderstanding and pursue the agreement. When I arrived to pick up the car, Kyle Burton, who had signed the purchase agreement on behalf of Surgenor's, told me I could not have the car, and that the agreement was cancelled. I emphatically did not agree to cancel the agreement. Indeed, I understand that I have no right to cancel such an agreement under Ontario law. I remain committed to purchasing this vehicle as per the agreement. But I left the showroom today feeling that I was being 'encouraged', to use a polite term, to abandon the agreement. I have no such intention, and will complete the agreement as signed. I wrote an email this past Monday to the Pre-Owned Sales Manager, Mason Nihmey, explaining the situation as I understand it. I have had no response to date. More