Sundance Mazda

DO NOT GO TO THIS DEALERSHIP! !!! They have the WORST Service Dept. I've ever dealt with!! We brought in our 2009 Mazda 6 to be serviced for a possible heater core issue. They wast !!! They have the WORST Service Dept. I've ever dealt with!! We brought in our 2009 Mazda 6 to be serviced for a possible heater core issue. They wasted a day's labour with no diagnosis after working on it for a full 8 hours and charged us over $800!! All they did was a rad flush to see if that solved the issue. Of course, it didn't. The second day we brought it back, they did nothing but another rad flush! DO NOT DEAL WITH AZIZ - he has very POOR ENGLISH in his video messages, you cannot understand him at all! He sent us a video of someone else's work on another vehicle. In the correct video he finally sent us, he looked like he was panicking because nothing looked like it was done to the car, so he poured some rad fluid in it VERY SLOPPILY. They did 4 rad flushes, instead of replacing the heater core. These guys HAVE NO CLUE what they're doing! POOR MECHANICS!! My husband was very upset that we spent so much money & they didn't even fix the problem. They weren't willing to give us a discount the second day either. The service guys also just sit there with a silly grin on their face. They have THE WORST CUSTOMER SERVICE EVER!! Telling us to go somewhere else! You'd think because we're promoting their Mazda line, they'd be willing to help! The only guy who was nice & helpful was the shuttle driver & told my husband that there have been A LOT of unhappy Customers! Nobody cares about you at all. Even higher up management. They probably just sit back & laugh about how they're ripping people off every day, so they can keep putting marble floors & fountains in their building & money in their wallets! TERRIBLE, TERRIBLE, TERRIBLE - WILL NEVER GO BACK & will spread the word to EVERYONE!!! More

The service department is more than glad to perform paid work. If you want a very obvious warranty repair…. Good luck. They will say they are “ checking with mazda “ to see if its a known issue. While you work. If you want a very obvious warranty repair…. Good luck. They will say they are “ checking with mazda “ to see if its a known issue. While you wait for an answer, they close the work order and never call to update. NO intention of helping you. 3 trips to service… nothing but excuses. Small town mechanic diagnosed in under 10 minutes. Don’t ask Aniz the service advisor a technical question…. He will leave you 5 minute voicemail of mumbling and no explanation. You will be told to fix it yourself in the end. The service manager all but lied to my face. Said they want to find a solution and then nothing. 3 years unlimited km warranty?? More like 3 years unlimited excuses. SOURCE: 2 brand new vehicles purchased there. THERE ARE LOTS OF CHOICES OUT THERE !!! Sundance will not back you up after the sale! More

I get all my work done on my Toyota at this dealership. They always suggest what I need not what I don't need. I'm satisfied for 3 years going here They always suggest what I need not what I don't need. I'm satisfied for 3 years going here More

We just leased a 2023 Mazda CX-5 to upgrade our previous Mazda CX-9. Mina and Hope were fantastic to deal with. We are very happy with the new vehicle and how easy it was to upgrade our lease. It was great Mazda CX-9. Mina and Hope were fantastic to deal with. We are very happy with the new vehicle and how easy it was to upgrade our lease. It was great that we were able to renew our lease early. Thanks to everyone who provided excellent customer service at Sundance Mazda! More

These guys are all about bait and switch when dealing with their sales/finance team. They are not to be trusted. Document everything as they like to make promises and then claim memory loss with their sales/finance team. They are not to be trusted. Document everything as they like to make promises and then claim memory loss More

This dealership is by far the best I've been to. Everyone was fantastic and I got the car I wanted at the right price. I was impressed by the kind and attentive service provided. Thank you to Noel Everyone was fantastic and I got the car I wanted at the right price. I was impressed by the kind and attentive service provided. Thank you to Noelan and the whole team for their prompt service and dedication, they really made the experience. If you like a stress-free experience to purchase a car, this is the place to visit! More

I had an excellent experience with Sundance Mazda! Emmanuel was great to work with, was very responsive, and went above and beyond with any questions or special requests I had! This is a no hassle, lo Emmanuel was great to work with, was very responsive, and went above and beyond with any questions or special requests I had! This is a no hassle, low pressure dealership and I would highly recommend to friends and family. Was happy to make a deal with them and would definitely consider them again in the future. More

My wife and I are very dissatisfied with the service we received.. After agreeing on a price for purchase, the “ Sales Manager” comes back 10 minutes later to tell us we must pay $500 more to get the car. received.. After agreeing on a price for purchase, the “ Sales Manager” comes back 10 minutes later to tell us we must pay $500 more to get the car. The agreement on the original price was a sham to get into the purchasing mood, just to get us to agree to “ only” 500 more. If this is how they conduct business then stay away. Very UNETHICAL!! More

After having driven almost every make of car available, I bought my first Mazda from Sundance. I can’t believe I didn’t buy one sooner, I love my pre-owned Mazda 3. Noelan and Kyle were both extremely knowle bought my first Mazda from Sundance. I can’t believe I didn’t buy one sooner, I love my pre-owned Mazda 3. Noelan and Kyle were both extremely knowledgeable and helpful and their service was above and beyond. My husband and I truly felt like one of the Sundance Mazda family! More

Unfortunately I know of many females that have been mislead at this dealership. They did not feel safe or confident in their decision due to their slimey sales tactics and intimidation. It feels like t mislead at this dealership. They did not feel safe or confident in their decision due to their slimey sales tactics and intimidation. It feels like their response to negative reviews on Google is manipulative. Dealing with that in person is not something I would recommend More