Sundance Mazda

"Great oppurtunity" Few days ago, I bought my first and a brand new car Mazda 2 GX 2014 and my husband and I had a great experienced dealing with the Manager about th Few days ago, I bought my first and a brand new car Mazda 2 GX 2014 and my husband and I had a great experienced dealing with the Manager about the price, and he gave us a discount. Sales Consutant Ryian was so helpful and accommodating even during our first visit. I love it!!! More

Peace of Mind Inpection Brought in a 2005 Mazda 6 for a peace of mind inspection. Sale of car was dependant on this inspection. Inspection report came back and car was pur Brought in a 2005 Mazda 6 for a peace of mind inspection. Sale of car was dependant on this inspection. Inspection report came back and car was purchase as a private sale for a 17 year old boy. Re-inpected car once I got it home and found that the air filter was not even installed and even if it had been it was completely plugged off and would not have allowed any air through. Suppect car had been driven without air filter for who knows how long as engine is burning oil as seen by the cloud of smoke behind it. Had this simple check been noted in the inspection I would not have purchased this vehicle. Do not trust this dealer for inpections as this particular "mechanic" who did this inspection is a complete LIAR. At least the service manager was decently in refunding the cost of the inspection but offered nothing else. More

Buyer Beware!!! Run AWAY!! Went to look at the new Mazda 3, test drove it, liked it and wanted to purchase it! Got the bill of sale and couldnt figure out why an extra $5000 was Went to look at the new Mazda 3, test drove it, liked it and wanted to purchase it! Got the bill of sale and couldnt figure out why an extra $5000 was added to the invoice. Asked the salesman to itemize the invoice as the numbers didn't add up! He said he wasn't near a computer to do this request, wanted to do it over the phone. Waited all day for this to happen after several phone calls, he didn't respond until after I told him that I was cancelling the sale! Went to Landmark Mazda and bought the same car for the listed price, and $5000 CHEAPER!!! Do NOT take your business here, I will tell everyone I know about this slimy dealership !!! More

Labor Quote Overcharge I phoned the dealership to get a quote on a damaged undercover replaced,they told me the part would be about $80, labor cost should be $44.00. Late I phoned the dealership to get a quote on a damaged undercover replaced,they told me the part would be about $80, labor cost should be $44.00. Later that afternoon when I brought my car in for the repair, they barely 10 minutes to look at my car and charged MORE THAN TWICE the of what they quote. More

STAY AWAY!! Take your business elsewhere!! I went into Sundance Mazda to view and subsequently purchase a used Ford F-150 Raptor. For those readers pressed for time, skip to the summary. Contin I went into Sundance Mazda to view and subsequently purchase a used Ford F-150 Raptor. For those readers pressed for time, skip to the summary. Continue reading for a detailed review. Sam was my salesman initially. We took the Raptor for a test drive and then Sam and I crunched out some workable figures on the truck and on my trade in. I made it known at that time that the driver side heated seat was not functioning at all. He assured me that this problem will be made known to the manager and wasn’t at all pushy or persuasive when I told him I wanted to think about it overnight. Riaz then took over the deal in Sam’s absence the next day and we were able to come to an agreement on a trade-in value and truck price as well as a “2-way LCD remote starter” that I had chosen from a display board. I’ll discuss this later. Then “the shop guy” Terry came out to try to convince me that the malfunctioning heated seat was actually working and that it was just me and/or the weather that made it seem like it wasn’t working. I then explained to Terry that I am an inspector and I’d driven 6 Ford Raptors in the last 2 weeks and this was a problem with 3 of them. A simple google search of “Ford Raptor heated seat problem” reveals forum upon forum of F-150 owners with this common problem. He then hummed and hawed about how he could take it to Ford because apparently, Sundance Mazda’s service department couldn’t be disturbed to look at it and they may not have parts which would take weeks… Virtually every excuse he could muster. I asked, “can you book it in and have it checked out because there is something problematic there and have the remote starter installed on the same day so I’m only without a vehicle for 1 day?”, “Ya, ok ok” responded Terry. I was accurate in believing that this would never get done. Also, it is worth noting that it’s now been over a week after purchase of the Raptor and the seat warmers DO NOT WORK! The finance portion of this experience was even worse. Christine took all of my applicable information and it took a week to get a response from her which seemed unusually long but I gave her the benefit of the doubt, knowing that we were both at the mercy of the bank. I went in, finally, to pick up the truck after approval of finance only to discover that my term of finance had been preselected by Christine without my approval to a 7 year/84 months term. I would have to go through the credit application process all over again to change this to a 5 year term. She then said my bi-weekly payment would be $299, then $399, then $340, then $209… at one point she turned to me and asked what figure she had just given me. I don’t know Christine, apart from that being your job to remember, you’ve just given me 4 figures, none of them accurate. The finance model in the computer was so butchered at this point, Richard “the manager” had to be called in to check her math. After the dust settled, a bi-weekly figure (none of the above by the way) was attained plus extra warranty was added as per my request. However, it was not explained until after I had signed for the extended warranty that a $50 deductible would have to be paid upon use of said warranty if I go through Sundance Mazda and a $100 deductible for a Ford dealership (I think). I still don’t know what precisely I paid over $4000 for. I guess I’ll have to re-read that brochure again. I called Sundance Mazda to book the installation of my remote starter and they got me in the very next day. This would have been a sign of better things ahead had they installed the model that I had chosen when signing. I chose the ‘top of the line’ by their standards for $595 at cost price with the LCD screen showing the vehicle on or off, locked or unlocked. They installed an inferior remote starter system that beeps and flashes; not the “2-way LCD remote starter” with the screen that I agreed upon and showed them on their display when signing the purchase agreement. Also known as a “bait and switch” and by reading other online reviews, Sundance Mazda is no stranger to this practice. Upon receiving my vehicle at the end of that day, I was told by “the manager” Richard that the dealership quoted him a month to get my heated seats fixed. I told him that when I called my local Ford dealership, they quoted me 2 weeks. He then proceeded to tell me, “see, it’s better if you do it on your own. Because I’m from another dealership, it will take me longer.” It’s ok if this doesn’t make sense to you, the reader, because it doesn’t. At Sundance Mazda, you can expect them to cut corners to make a sale. Once you sign the purchase agreement, you’re no longer a customer; they treat you like a number and a stupid one at that. In Summary: The sales associates were friendly and helpful. My only discrepancy was that I was not forewarned about the $498 administration fee. I would question the financing department’s credentials if I was told that Christine operated at a high school mathematics level. Apart from the permanently sour-faced receptionist who wouldn’t bother to smile, greet, or address me on four separate occasions as I walked in, every time you go in the management and finance are always chatting it up in the back room. Probably laughing about selling me a truck with defective seat warmers, then telling me to get it fixed on my own (time) and they have a service department attached to the sales building. Going against the purchase agreement and installing an inferior, less expensive remote starter as if I wouldn’t notice it was not the model I had picked, I was forced to deal with Sundance because Ford F-150 Raptors have been discontinued, thus, hard to find. I’ve dealt with Honda dealerships and the Volvo dealership in Edmonton and received excellent customer service. Sundance Mazda is like a roadside taco stand in comparison. Take your business elsewhere and save yourself the headache. Pay a little bit more elsewhere if you have to; you won’t regret it. Sundance Mazda. Customer service is poor. Customer satisfaction is OBSOLETE! More

I brought my wife's CX7 in for a recall which required flashing of the computer, but her real concern was the operation of the automatic headlights. The headlights came on too early causing dimming of th flashing of the computer, but her real concern was the operation of the automatic headlights. The headlights came on too early causing dimming of the display during the day. A Mazda discussion form on the internet identified this as a common problem and the sesitivity could adjusted by the dealer with 2 minutes of programming. I also wanted a rear strut on the hatch repaired, I had damaged it on a extreamly cold day when I pulled up on it. After booking an appointment I was told it would be a couple of hours. Five hours later they told me they did the recall but the headlights and strut were normal? I then explained the car is kept in a heated garage and the strut no longer lifted the gate. I questioned the service manager and he brought in the mechanic which repeated the story. I left the store feeling I had wasted 6 hours of my life. The next day Sundance sent me an email asking me if everything was OK and to call if it was not. I called the service manager and left a message, he did not return my call. I then called his boss and left a message requesting a call back and I never heard back. I completed the Mazda survey on my experience and was contacted by Mazda Canada. I replaced the strut myself for $78.00 and ten minutes of my time. (after all this was my fault). I then took the car to Autoworld Mazda in Leduc and asked about the headlight adjustment. They rolled the car in and out in 5 minutes problem fixed. More

I was promised that issues with car would be dealt with before I picked it up, and they were inexpensive issues to them, and after driving away I realized they were not dealt with. when I asked about the before I picked it up, and they were inexpensive issues to them, and after driving away I realized they were not dealt with. when I asked about the problem I was refered to the bill of sale which did not state anything about dealing with them. The salesman was the one who pointed them out and said he would make sure they were taken care of. He will lie to get the sale and his word is worthless as he doesnt care once you have signed. Also, the vehicle wouldnt start on the fourth day of owning it because the battery was dead. when I called about that i was immediately told to call the warranty company to see if they cover that before i bring the vehicle in. I found out that the amvic report i was shown and signed was expired and that explains all the issues i had. their used department could care less about the customers they are ripping off. they let vehicles sit on the lot for months and sell them without giving them a second look before handing them over. they care nothing about their credibility or safety of their customers. they didnt even check the tire pressure as all were grossly low upon picking the vehicle up.i had to buy new battery myself and then fight them for compensation which was only partial for the reason that they figured i bought a more expensive battery than was neccessary when i bought the cheapest one part source offers for the vehicle. everyone in the used vehicle sales have no morals or ethics and only care about the almighty dollar that goes in their pocket, and management is not excluded in that statement. i will never deal with them again, they are as shady as they come and my salesman was quite the piece of work. More

Mazda charged us $2,800 for a repair. We picked up the car and later that day the check engine light came on. Took it back to the dealership and found out they missed picking up a problem. Now they want t car and later that day the check engine light came on. Took it back to the dealership and found out they missed picking up a problem. Now they want to charge for another "scope" at $175 and do another repair for $2,200. If I had known this was a $5,000 repair from the start I would not have done it. Now they screwed my ability to make choices. They are incompetent. DO NOT GET YOUR CAR SERVICED at SUNDANCE MAZDA. More

First time buying a car, was scared of going into a dealership and getting pressured into buying a new car. Was a great overall experience! :) dealership and getting pressured into buying a new car. Was a great overall experience! :) More

Fantastic dealer. I had problems with Goauto's Weber Fantastic dealer. I had problems with Goauto's Weber before I came to Sundance. I love Mazda's and the Sales Consultant, Riaz, helped me out tremedo Fantastic dealer. I had problems with Goauto's Weber before I came to Sundance. I love Mazda's and the Sales Consultant, Riaz, helped me out tremedously. I was looking at a fully loaded Mazda3 GT, when Riaz educated me on the different packages. I ended up saving thousands because of Riaz's knowledge and Customer Service. The finance office made the transaction smooth and effective. I will always come back for everything to Sundance Mazda. I suggest everyone in the market for a Mazda goes there. More