Back

Summit GM

Fort McMurray, AB

2.2
114 Reviews

530 MacKenzie Blvd

Fort McMurray, AB

T9H 4C8

Directions

By Type

114 Reviews of Summit GM

October 21, 2021

Rudest experience buying a vehicle in my life. The arrogance of the sales manager was unbelievable. Would not even answer simple questions that other dealerships were more than happy to answer. I will More

by Truck buyer
Recommend Dealer
No
Employees Worked With
Never even got far enough into the process to find out his name and he never offered it. The salesman was only following directions and it was not his fault. His manager lost the poor kid his commission. Feel bad for him. It was not his fault
Nov 02, 2021 -

Summit GM responded

That is unfortunate that you had that kind of experience. There are definitely circumstances where a dealership process doesn’t line up perfectly with every customer, and we would love to discuss where we went wrong, so that I can talk to my manager, and take the corrective measures necessary. Can you please e-mail me a phone number to call you at to discuss. Sincerely, Michael, Duncombe, Sales Manager, mduncombe@summitgm.ca

Dec 01, 2021 -

Truck buyer responded

Actually micheal. No. You still can’t have my phone number. That is what triggered the Truly unfortunate act of arrogance and bullying by a MANAGER at the fort McMurray dealership. All I asked was a simple question answered by ALL the other dealerships here. Unfortunately you INSISTED that you had to have ALL of my personal information to answer a simple question that I could have had answered on the GM website. All I wanted to know was what were the payments on a truck I was interested in. I told the salesman that if I was interested I would give him all the information that was required if I wanted to buy it. But to ask for my name, email, phone number to tell me what the payments would be on a truck is not acceptable or a “process that doesn’t line up perfectly”. No other dealership HAD TO HAVE THAT INFORMATION. To answer that simple question. But no worries. I bought a truck the next day from Edmonton that was delivered to my house with no issues. And for.the arrogant manager that came strutting out to talk to me like he wanted to intimidate me ( not likely) and told me he was worried about his reputation if he sent my information to wherever he was sending it and said he wasn’t even sure if I WAS A REAL CUSTOMER even though I was sitting right in front of him. Don’t worry. The reputation of you and your dealership is really exactly what everyone I talked to about SUMMIT said it was. Good luck in the future treating customers like I was. I was treated with respect by the dealership I bought a truck from in Edmonton less than 24 hours after I walked out of YOUR dealership. I do feel sorry for the salesman who LOST HIS COMMISSION because of arrogance bullying from his manager.

October 07, 2021

I had a great experience with Ken from the time I first showed interest to the time I drove my new truck out of the show room. Everyone was very friendly and willing to go out of their way to help. They pr More

by Corey Brown
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kien Luong, Devon Andrews
Oct 13, 2021 -

Summit GM responded

Hi Corey, We appreciate the great review. It is our top priority to get you into the right vehicle. Thank you for your business. Thanks, Devon Andrews- Internet Sales Specialist

October 04, 2021

Fantastic people to deal with, fast and easy. No delays, vehicle was ready when promised. More

by joericks32
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dani, Gauthier - 5 Stars
Oct 13, 2021 -

Summit GM responded

Hi Joericks32, Thank you for the 5-star review. We are happy everything went so smooth. Enjoy your new vehicle! Thanks, Devon Andrews- Internet Sales Specialist

September 24, 2021

My truck was written off due to hail damage earlier this summer so I was on the hunt for a new (to me) truck. I came across a pre owned Toyota Tundra on the Summit GM lot in Fort McMurray (I live in Calgar More

by Phil F
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kennedy Russell
Oct 08, 2021 -

Summit GM responded

Hi Phil F, We are very happy to hear Kennedy did such a great job. She is wonderful at making sure her out of town customers are properly taken care of. Thank you for the review and enjoy your Tundra. Thanks, Devon Andrews- Internet Sales Specialist

September 16, 2021

Great customer service! I am completely satisfied with the help and service offered. From working through vehicle selection to delivery (no small feat in today’s COVID 19 realm) my sales (Mike Mahoney) an More

by Tim Austin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Lam, Betty McLeod, Dean Peddle, Mike Mahoney, Devon Andrews, Charlene Keeping
Oct 08, 2021 -

Summit GM responded

Hi Tim, Thank you for the great review. Everyone at the dealership is always happy to help. Enjoy the new vehicle. Thanks, Devon Andrews- Internet Sales Specialist

September 14, 2021

Excellent service throughout. We bought 2 new vehicles within 3 weeks. Went back for the second because of such a great experience. Thanks to the entire staff More

by b_duff87
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Mahoney, Michael Duncombe, Kennedy Russell
Oct 08, 2021 -

Summit GM responded

Hello b_duff87, Thank you for the review. We appreciate your repeat business and look forward to earning your business again in the future. Thanks, Devon Andrews- Internet Sales Specialist

September 08, 2021

A dealership that is not pushy, honest and efficient! Quick courtesy service from salesman to finance. Fair trade value, everything explained well no hidden costs. Felt valued/appreciated as a customer f More

by h08
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manon Toms, Gilbert Muako
Sep 17, 2021 -

Summit GM responded

We are so happy you had such a great experience. We strive to give out clients the most honest and fair deal. Thank you for the review. Thanks, Devon Andrews - Internet Sales Specialist

September 04, 2021

I was dealing with Seun Oworu at Summit GMC . He was very friendly and was able to help me find best vehicle within few hours. Thank you for all your help. More

by Linda Brown
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hennessey , Seun Oworu
Sep 17, 2021 -

Summit GM responded

We are so glad you had such a wonderful experience with Seun. Thank you for the review. Thanks, Devon Andrews - Internet Sales Specialist

Sep 17, 2021 -

Linda Brown responded

Thank you

September 04, 2021

Recently bought a new vehicle at Summit Gm from Seun Oworu. Had a great buying experience. Seun is very friendly, knowledgeable and was there to help with all our needs. Would 100% recommend Seun if you More

by Trevor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seun Oworu
Sep 17, 2021 -

Summit GM responded

Thank you for giving us the chance to earn your business. Seun is definitely one of our best. Enjoy your new vehicle. Thanks, Devon Andrews - Internet Sales Specialist

September 03, 2021

Everything was quick and simple. Very friendly, took the time to sit and talk about all the options available and found the best deal I could get. More

by P.Robichaud
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Andrews, Brittney Sauter
Sep 17, 2021 -

Summit GM responded

Thank you for the 5-star review. Thanks, Devon Andrews - Internet Sales Specialist

...
5
...