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Summit GM

Fort McMurray, AB

2.4
112 Reviews

530 MacKenzie Blvd

Fort McMurray, AB

T9H 4C8

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112 Reviews of Summit GM

December 30, 2021

Bought all there warranty extras paint rust 3m ext warranty vehicle is now 4 years old with 73000 km and the right fender is rusted and paint came off they won’t cover this.the rear doors rusted the f More

by flip1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rhonda Harnett
November 28, 2021

Dennis went above and beyond to help my family get the vehicle we wanted. He was attentive and made sure each detail we were looking for was on the vehicle. I absolutely love my vehicle and have been en More

by sarah.m
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Garcia, Khloe Hur
Dec 09, 2021 -

Summit GM responded

Hi Sarah, Thank you for the wonderful review. We are happy Dennis did such a great job in finding the perfect vehicle for you and your family. Enjoy your new Tahoe! Thanks Devon Andrews- Internet Sales Specialist

November 16, 2021

Easy to get help even after closing time, good experience all around and would recommend to anyone. More

by Dylanfoote61
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kennedy Russell
Nov 24, 2021 -

Summit GM responded

Hello Dylan, Thank you for taking the time to write a review. We appreciate you giving us the chance to earn your business. Thanks, Devon Andrews- Internet Sales Specialist

November 15, 2021

I am thoroughly impressed with Summit Chev. I traded for a newer truck and Seun my salesman was very professional, cheerful and accommodating. He and the rest of the team there ( Jodi, Manon, Andy and oth More

by Dave
Recommend Dealer
Yes
Employees Worked With
Manon(service), Jodi (service), Andy(finance) Dan( detailing), Justin(detailing), Richard(detailing), Jennifer Wiens (front receptionist), Seun Oworu
Nov 22, 2021 -

Summit GM responded

Hello Dave, It is always wonderful to hear from our out-of-town clients. We know how stressful it can be to purchase a new vehicle, we are so happy our team made the experience "top notch". Thanks, Devon Andrews- Internet Sales Specialist

November 15, 2021

Made rebuilding my credit an easy process. Look forward to buying my next vehicle there! More

by Devin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Kennedy, Kennedy Russell
Nov 24, 2021 -

Summit GM responded

Hi Devin, Happy we could help you with the process of rebuilding your credit. Thank you for the review. Thanks, Devon Andrews- Internet Sales Specialist

November 12, 2021

They have also been very accommodating and helpful with anything service, sales or parts related. Everyone I have dealt with has been very professional and great to deal with More

by Brad
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jodi Steeves, Chris Cranswick, Dave Bosma, Melissa Lauzier, Kennedy Russell
Nov 22, 2021 -

Summit GM responded

Hi Brad, We strive to have the best service throughout all our departments. Thank you for leaving such a great review. Thanks, Devon Andrews- Internet Sales Specialist

November 11, 2021

Dealt with Gary Anderson, was a very good experience he was very helpful and kept us informed with the vehicle updates. We asked him to help our son and that was also a good experience for him as it wa More

by Robert
Recommend Dealer
Yes
Employees Worked With
Gary Andreassen
Nov 22, 2021 -

Summit GM responded

Hello Robert, We appreciate the review. Thank you for giving us the opportunity to earn your business, along with your sons as well. We are so happy Gary was able to get both of you great vehicles. Thanks, Devon Andrews- Internet Sales Specialist

November 08, 2021

The dealership was great to deal with they gave me great information on the truck I bought and were also good with the trade in of my old truck More

by nathanroberts04
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Lam, Kennedy Russell
Nov 22, 2021 -

Summit GM responded

Hi Nathan, Thank you for taking the time to leave a review. We are always happy to help. Thanks, Devon Andrews- Internet Sales Specialist

October 21, 2021

Rudest experience buying a vehicle in my life. The arrogance of the sales manager was unbelievable. Would not even answer simple questions that other dealerships were more than happy to answer. I will More

by Truck buyer
Recommend Dealer
No
Employees Worked With
Never even got far enough into the process to find out his name and he never offered it. The salesman was only following directions and it was not his fault. His manager lost the poor kid his commission. Feel bad for him. It was not his fault
Nov 02, 2021 -

Summit GM responded

That is unfortunate that you had that kind of experience. There are definitely circumstances where a dealership process doesn’t line up perfectly with every customer, and we would love to discuss where we went wrong, so that I can talk to my manager, and take the corrective measures necessary. Can you please e-mail me a phone number to call you at to discuss. Sincerely, Michael, Duncombe, Sales Manager, mduncombe@summitgm.ca

Dec 01, 2021 -

Truck buyer responded

Actually micheal. No. You still can’t have my phone number. That is what triggered the Truly unfortunate act of arrogance and bullying by a MANAGER at the fort McMurray dealership. All I asked was a simple question answered by ALL the other dealerships here. Unfortunately you INSISTED that you had to have ALL of my personal information to answer a simple question that I could have had answered on the GM website. All I wanted to know was what were the payments on a truck I was interested in. I told the salesman that if I was interested I would give him all the information that was required if I wanted to buy it. But to ask for my name, email, phone number to tell me what the payments would be on a truck is not acceptable or a “process that doesn’t line up perfectly”. No other dealership HAD TO HAVE THAT INFORMATION. To answer that simple question. But no worries. I bought a truck the next day from Edmonton that was delivered to my house with no issues. And for.the arrogant manager that came strutting out to talk to me like he wanted to intimidate me ( not likely) and told me he was worried about his reputation if he sent my information to wherever he was sending it and said he wasn’t even sure if I WAS A REAL CUSTOMER even though I was sitting right in front of him. Don’t worry. The reputation of you and your dealership is really exactly what everyone I talked to about SUMMIT said it was. Good luck in the future treating customers like I was. I was treated with respect by the dealership I bought a truck from in Edmonton less than 24 hours after I walked out of YOUR dealership. I do feel sorry for the salesman who LOST HIS COMMISSION because of arrogance bullying from his manager.

October 07, 2021

I had a great experience with Ken from the time I first showed interest to the time I drove my new truck out of the show room. Everyone was very friendly and willing to go out of their way to help. They pr More

by Corey Brown
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kien Luong, Devon Andrews
Oct 13, 2021 -

Summit GM responded

Hi Corey, We appreciate the great review. It is our top priority to get you into the right vehicle. Thank you for your business. Thanks, Devon Andrews- Internet Sales Specialist

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