Back

Summit Chrysler Dodge Jeep Ram

Ponoka, AB

4.3
521 Reviews

6510 39 Ave

Ponoka, AB

T4J 1J8

Directions

By Type

Showing 521 reviews

May 27, 2015

Awesome Service! Overall it was just a great experience, Mark was a great salesman and helped me with everything I needed. It was also very quick, easy and painless wi More

by Raeann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Brown, Mark Sieben, Karrie Byckal
May 28, 2015 -

Summit Chrysler Dodge Jeep Ram responded

We are so happy to hear you are loving your new Jeep! Thank you for taking your time to come to Dealer Rater to write us this review!

May 27, 2015

LONGEST OIL CHANGE EVER THEY SAID IT WOULD BE ABOUT 40 MINUTES, AND AN HOUR AND A HALF LATER I WENT TO SEE IF IT WOULD BE DONE AND THEY COMPLETELY IGNORED ME. THEY NEVER PUT More

by BUCKET
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
THERE WAS 2 AT THE COUNTER, NOT SURE HER NAME
May 28, 2015 -

Summit Chrysler Dodge Jeep Ram responded

We have no idea who you are, please email to provide a name, or provide a work order # so we can verify your complaint.

May 29, 2015 -

BUCKET responded

INVOICE# 90460 CUSTOMER# 112023

May 29, 2015 -

Summit Chrysler Dodge Jeep Ram responded

Thank you, the Service Manager, Sean Folkerts will contact. you.

May 26, 2015

Excellent Service Department I brought my vehicle in for a service appointment and I was really pleased. The staff were courteous and very professional. I also ordered some floo More

by P&J Duggan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Waldern, Trevor Bos, Sean Folkerts
May 28, 2015 -

Summit Chrysler Dodge Jeep Ram responded

Thank you for coming onto Dealer Rater and writing us a great review! We look forward to continued business with you!

May 26, 2015

Used car purchase I bought my jeep online sight unseen other than photos and videos. Eldon was very attentive and honest regarding the jeep, it's appearance and any fla More

by Suburban
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eldon Johnson, Karrie Byckal
May 28, 2015 -

Summit Chrysler Dodge Jeep Ram responded

Thank you for the positive review! We hope you are enjoying your Jeep!

May 24, 2015

Staff that go above and beyond Staff were polite and professional. Provided good explanations of vehicle safety and performance. They make you feel welcome and offer coffee and snac More

by Peggy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Sieben
May 28, 2015 -

Summit Chrysler Dodge Jeep Ram responded

We always aim to please our customers and we are happy you are satisfied with us! Thank you for writing us a great review!

May 18, 2015

Same BS different dealership Don't believe the typical car sales man BS on how great their service is and great the dealership is. Last year I picked out a new $80k truck I wanted More

by Kmackay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eldon Johnson, Karrie Byckal, Amanda Jamieson
May 27, 2015 -

Summit Chrysler Dodge Jeep Ram responded

Let me start by apologizing that you did not have a good experience. After reading your review, I checked into your file, the truck was transferred in from another dealer, and indeed it did have a blemish in the paint, which was repaired, and you signed a sheet saying you were happy with the truck. It also came with mudflaps installed by the other dealer not us. These mudflaps were removed and replaced. There also was a credit set up for you which you used already. The most recent experience was compounded by work being added to the truck once in our possession, we thus had to re-schedule time to complete it all, and being the week prior to a long weekend it is always booked full. I hope that this explanation will assist you to understand what happened from the dealer perspective.

Jun 05, 2015 -

Summit Chrysler Dodge Jeep Ram responded

Let me start by apologizing that you did not have a good experience. After reading your review, I checked into your file, the truck was transferred in from another dealer, and indeed it did have a blemish in the paint, which was repaired, and you signed a sheet saying you were happy with the truck. It also came with mudflaps installed by the other dealer not us. These mudflaps were removed and replaced. There also was a credit set up for you which you used already. The most recent experience was compounded by work being added to the truck once in our possession, we thus had to re-schedule time to complete it all, and being the week prior to a long weekend it is always booked full. I hope that this explanation will assist you to understand what happened from the dealer perspective

May 16, 2015

Good people Doug runs a good ship in Ponoka. Good people to deal with. I have never had a problem with this dealership as to this date. Would recommend them with More

by Ripley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Brown, Eldon Johnson, Crystal Waldern, Karrie Byckal
May 28, 2015 -

Summit Chrysler Dodge Jeep Ram responded

Thank you! We appreciate you coming to Dealer Rater to write us a positive review!

May 11, 2015

2015 Ram All staff very professional. Vehicle ready as promised, thorough explanation of all features. I have bought several vehicles from here and would recom More

by boywonder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eldon Johnson, John Wynnychuk, Karrie Byckal
May 11, 2015 -

Summit Chrysler Dodge Jeep Ram responded

Thank you for your continued business with us at Ponoka Chrysler! We appreciate you taking the time to come here to give us a positive review! We hope you are enjoying your new truck!

May 04, 2015

Good customer care I take my jeep for service at Ponoka Chrysler .i am fully satisfied by the dealings at service department.friendly and knowledgable staff. Good custo More

by Rubi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Waldern
May 02, 2015

Very friendly and Helpful Mark made the process very simple and got me the best deal he could. i never felt pressured into buying a vehicle and he made sure that, after searchi More

by zims123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Sieben, Karrie Byckal
May 04, 2015 -

Summit Chrysler Dodge Jeep Ram responded

Thank you for the great feedback! We hope you are enjoying your new vehicle!

...
37
...