Summit Chrysler Dodge Jeep Ram

I took my truck in and specifically asked to change out my starter. The day before, I was quoted the part was $195 and was in stock. After the part was installed, I had a $896 bill waiting for me. I asked my starter. The day before, I was quoted the part was $195 and was in stock. After the part was installed, I had a $896 bill waiting for me. I asked why and it was because they did a diagnostic on my vehicle that I never asked for and that costed me almost $400. The labour and the part alone costed me $500 alone. I’m not happy and will be taking my business elsewhere. This is why people don’t like getting their vehicles fixed at dealerships. They nickel and dime you for every little thing. More

Staff was amazing along with tech guys. They did amazing work. I would recommend this dealership for work. They did amazing work. I would recommend this dealership for work. More

The Service department is good. They are always very friendly and informative, while never being too pushy. They get the job done. They are always very friendly and informative, while never being too pushy. They get the job done. More

Jaclyn is always great to deal with. Good communication, always willing to help! Best service advisor that I have dealt with! Good communication, always willing to help! Best service advisor that I have dealt with! More

Very disappointed in the service side of this dealership I had an inspection of only the suspension. Took a very long time and over twice the cost I was expecting. All around (except for parts) it was an e I had an inspection of only the suspension. Took a very long time and over twice the cost I was expecting. All around (except for parts) it was an extremely disappointing experience. More

They have a great staff and how quick we got the paper work done and how fast we got the truck all in the same day. Charles was a great salesman and he listened to what we need and what we wanted. Than work done and how fast we got the truck all in the same day. Charles was a great salesman and he listened to what we need and what we wanted. Thank you very much More

Really cared about our satisfaction & familiarity with all the new technology. Josh was great to work with. He wanted to be sure all our questions were answered and we could optimize the enjoyment of our all the new technology. Josh was great to work with. He wanted to be sure all our questions were answered and we could optimize the enjoyment of our new RAM! More

Beware of this dealership! They sold my friend a stolen vehicle which was later seized by the police. They have refused to reimburse. This is ethically and morally wrong! How c They sold my friend a stolen vehicle which was later seized by the police. They have refused to reimburse. This is ethically and morally wrong! How can they continue to hold on to money obtained from the sale of stolen property while the customer is out tens of thousands of dollars? More

Buyer Beware – My Experience Purchasing a Truck from Summit Ram Ponoka I purchased a truck from Summit Ram Ponoka, an AMVIC-licensed dealership and part of the Kaizen Automotive Group. Within just a Summit Ram Ponoka I purchased a truck from Summit Ram Ponoka, an AMVIC-licensed dealership and part of the Kaizen Automotive Group. Within just a few weeks of taking possession, the vehicle was seized by the Royal Canadian Mounted Police after it was determined to have been reported stolen. I purchased the truck in good faith, trusting that a licensed dealership had verified the vehicle’s legal title. Instead, I was left without the truck and without the money I paid. Under the Sale of Goods Act (Alberta), a seller must have the legal right to sell goods, and stolen property cannot transfer a valid title to a buyer. For the past 10 months, I have attempted to resolve this matter and filed a formal complaint with AMVIC, but the issue remains unresolved. This situation has caused significant financial loss and ongoing mental distress. I hope Summit Ram Ponoka addresses this matter transparently and provides a resolution. What hurts the most is the feeling of being completely abandoned by the dealership, by the regulator, and by the system that is supposed to protect honest people like us. I am sharing my experience so other buyers can make informed decisions. Consumers should be able to trust licensed dealerships to sell vehicles with lawful ownership and a clear title. #AlbertaConsumerProtection #AMVIC #PonokaAB #BuyerBeware More