Subaru of Maple

Joke. These guys are a joke! Waste of time. Buy your car anywhere else. These guys are a joke. I had a person willing to take over my lease and these guys said they'd take my car. Waste of time. Buy your car anywhere else. These guys are a joke. I had a person willing to take over my lease and these guys said they'd take my car. No fooling around, no jokes. One trip and we're done. I got there and the used car manager started belligerently and offensively sniveling over how important he is. Then he sat there trying to nitpick why he wouldn't take a perfectly good car over a scratch. These guys are total jokes. I've bought so many cars from them. No more. They have lost a customer for life. More

Great Experiencd Francis Lee and David Simone made my purchasing experience simple and worry free. Francis will give you a good deal and plenty of info on all the mode Francis Lee and David Simone made my purchasing experience simple and worry free. Francis will give you a good deal and plenty of info on all the models. He also takes the time to go through everything with you thoroughly so you know what you're signing and also goes through all of the vehicles tech with you so you know how to work everything which was great! David's mortgage background made the financing hectic and overwhelming numbers easy to understand and you knew you were making the right choice. For those contemplating the extended warranties on used vehicles, I recommend the 4 yr/80,000km one. Love my 2016 Crosstrek. More

Great dealership and friendly sales staff. My son picked his first brand new vehicle and it was a great experience. Found the vehicle we wanted and was a pleasure dealing with Doug. Would recommend this Sub his first brand new vehicle and it was a great experience. Found the vehicle we wanted and was a pleasure dealing with Doug. Would recommend this Subaru dealership and would drive the 2 hours to deal with them again. More

Great, reliable service! Great, reliable service and friendly staff. We know our cars are in good hands when we leave them at Subaru of Maple, wouldn't go anywhere else. Great, reliable service and friendly staff. We know our cars are in good hands when we leave them at Subaru of Maple, wouldn't go anywhere else. More

Pool service and bad quality This dealer tried to refuse all kinds of service related to their after -sale car. They always find some excuses to complain as customer fault and ref This dealer tried to refuse all kinds of service related to their after -sale car. They always find some excuses to complain as customer fault and refuse to do anything for customer. Subaru is worst car of Japanese cars, Subaru Maple is the worst dealer of Subaru Canada. Please think it over. More

Go somewhere else. Trust me. I'm taking the time to warn everyone else considering this place. I've leased many cars and these guys are scammers. They will be extremely friendly and lie to you to make a sal everyone else considering this place. I've leased many cars and these guys are scammers. They will be extremely friendly and lie to you to make a sale. They are trained to say "we'll take care of it" but they actually mean we will put it into the cost of your new car in disguise and never say anything and pray you don't catch it in the contract. When you call them out, they will ask you to leave. Just avoid them and look at the other Subaru dealers with better reviews. DDon'tont get scammed like me. More

Good service Great people, service department was very helpful when I needed them. They did the job in a timely manner and also gave great customer service Great people, service department was very helpful when I needed them. They did the job in a timely manner and also gave great customer service More

They quoted me wrong I called them in the phone asking how much for an oil change for my Subaru Outback 3.6 litter. Mike told me $120 plus tax. I set an appointment. When I called them in the phone asking how much for an oil change for my Subaru Outback 3.6 litter. Mike told me $120 plus tax. I set an appointment. When they started the service, they told me, by the way, it is the bigger engine, so we will charge you more. I confronted Mike but he he said “Well” with the “shrug on his shoulder” and said are you okay with that? Well, as for me, I already drove here at this location for that, so I choose to stay for the service but you can tell that they don’t honour what they quoted you. This is my second time here at this Subaru of Maple service department and it seemed like every time the bill is presented to me, it is a big surprise in terms of money. When I have a Toyota Rav4 and a Toyota Corolla, I don’t have these issues. Next time for a new car, it will be a Toyota. No more Subaru. More

I didn't know you could care so little. We have had a saga of issues on our lease. This has been brought to the attention of multiple managers, beginning with Manny, and escalated up to Brun We have had a saga of issues on our lease. This has been brought to the attention of multiple managers, beginning with Manny, and escalated up to Bruno - who won't even answer us. My fiancee and I leased a car from this dealership almost exactly 2 years ago. Just after the first year, the car broke down on the highway. We were told that the fuel injector melted and the o-ring released from its housing, causing damage to the cylinder and the engine. We were told that this was a very rare problem. Keeping in mind that this is a new car, we were very concerned about our safety as this is a major issue that could have gone much worse. There was a complete engine power failure. As it occurred on the QEW going 100 km/h, it is a miracle that no one was hurt. Fast forward to about a week ago when we bring the car for its routine 40 000 km maintenance check. We are told that 3 of 4 brake-lines are about to burst and given a loaner car. We are then told that this was caused by fraying on the braid of the brake lines and all 4 lines need to be replaced. Pro-tip, this is apparently a KNOWN ISSUE to Subaru, and according to this dealership, there is NO RECALL and we would have been fine. It can happen to any car produced around the same time. They replaced the lines because they are good people. Given what happened, we requested a different car. This seems very unsafe to us. You can't tell us it's fine to have the brakes go like this. Unless you are Manny, who requested that my fiancee simply add some new accessories to the car and say it was new. Clearly, as a woman, I wouldn't notice. The best offer they had was to drive the car until September. We were forced to pay $500 to get this car back since they "serviced" it. I will never do business with the R. Ferri group again. Subaru should be looking into this dealership! More

Dishonest and despicable dealership I have been a fan of Subaru since I learned how to drive in one, but this dealership has destroyed all of my confidence in their brand. Within 2 years I have been a fan of Subaru since I learned how to drive in one, but this dealership has destroyed all of my confidence in their brand. Within 2 years of beginning my lease with a 2017 Subaru Impreza, there have been 2 life threatening manufacturer defects that have been uncovered on the lemon of a car that they put me in (not to mention the recalls...). We acted in good faith, having the repairs on these MANUFACTURER DEFECTS done "under warranty", however, neither this dealership or Subaru of Canada have acted in kind and presented us with a bill for the pleasure of narrowly avoiding death, after their own admission that these in fact were manufacturer defects that should be entirely covered under warranty. We have talked to every level of management at this dealership, aside from Bruno who will not return our calls. This dealership is despicable, and they should be ashamed of their actions, their staff, and the sub par product that they have sold. Avoid this dealership, and avoid Subaru in general, as they have proved that they cannot be trusted in any way and sell unreliable, defective, products. More