Subaru of Calgary

If you wanna buy used vehicle here? Get ready to do your oil change, cabin air filter replacement. Engine air filter replacement. A missing parts of that vehicle. The sales agent is gre Get ready to do your oil change, cabin air filter replacement. Engine air filter replacement. A missing parts of that vehicle. The sales agent is great but the managers Nooo..!!! More

It was an absolute pleasure working with Ben for the purchase of our new Subaru Outback Wilderness, from initial contact to final pickup. He was always professional but friendly, informative, prompt, co purchase of our new Subaru Outback Wilderness, from initial contact to final pickup. He was always professional but friendly, informative, prompt, communicative, and helpful. And he always made us feel like a highly valued customer. He was on top of everything, usually following up to any questions or things that needed attention within literally minutes. He explained options and possibilities, including why we might want to consider certain options, but also an honest assessment of when we might not. He was never aggressive, and if we indicated we weren't interested in something he never attempted to push it and just moved on. We felt completely informed, but not pressured, that he wanted to make a fair deal. He was in contact routinely about progress on the purchase/delivery, and was always accommodating to our schedules. And even after the final sale and pickup, he offered his ongoing support for any questions/help we might need going forward; like having someone on the inside on your side. If you're looking for a trustworthy, fair and genuinely comfortable, actually pleasant, car buying experience, Ben is the man. More

Dealership was great! I was showed many options & given lots of information to help me determine which vehicle would best suite me. Ben Zimmerman was extremely helpful & m I was showed many options & given lots of information to help me determine which vehicle would best suite me. Ben Zimmerman was extremely helpful & made sure I was a happy customer! Ben also delivered my Subaru which was much appreciated. Ben will definitely go the extra mile to ensure great customer service! More

Dealing with my service advisor was frustrating to say the least. I bought the car there in 2009 but clearly that does not matter. The car was dropped off early by my daughter to determine why it was r the least. I bought the car there in 2009 but clearly that does not matter. The car was dropped off early by my daughter to determine why it was running poorly. Despite calling twice to speak to the advisor I never once got a call back. Instead very late in the day I was told they were busy and I got a pathetic video showing obvious leaks from the Head gasket and transmission line and was advised to have a full service check. And then I got a work order for over $5000 of service with no explanation or contact or discussion, just here is the estimate and would you like to proceed. Oh and by the way the service does not include any parts or fluids necessary to complete the repair. I said NO thank you. For this Subaru wanted 400$ and still no one would talk to me. I called the service manage and her advice was that she would have the service advisor call me. That was a complete waste of time. Not only did the service advisor have attitude he indicated he had no concept of the repairs and the technician would have to explain it. My next step was to take the car to All Makes Auto just off of Edmonton trail. They looked at the vehicle in 20 minutes while I waited and provided an explanation of the service work required and in addition provided advice regarding the rough idle relating to a cracked and worn timing belt, leaking antifreeze out of the plugs and a coolant crossover line leak. Finally, they also let me know about a front end issue to help determine if the cost of the repair was prudent given the age and mileage on the vehicle. They charged me $73, yes, $73 for the inspection NOT $400. They also gave me a quote to repair everything that Subaru indicated needed immediate attention including changing out the timing belt and tensioners, replacing the spark plugs, oil change and coolant. All for 3000$. But thats not all as they deducted the inspection fee of $73 from the total repair bill. And they booked me for Wednesday and the job was completed today before noon. People they had to pull the engine for this repair - no small feat! Today I called the service manager at Subaru Calgary and asked for half my money back for the pathetic service they provided. I was advised that I got what I paid for and there would be no refund. My response was to ask to speak to the general manager. I was told that I could email that person. To which I said have them call me as they have my number and have had it since 2009 when I bought the car. No response as of yet. I will update this review if and when I receive that call. Regardless, I have been repairing my own vehicles for the last 45 years and I also help my friends and family with repairs to their vehicles including taking in for service on jobs I cannot do. My advice, and please pay heed to what I am saying when I say do NOT go to Subaru of Calgary. Instead go to https://allmakesautorepairs.com and get real service and value for your hard earned money. Regards, Mark More

Dealing with Ben was very easy. The price was as advertised with no extra fees and no pressure to buy extras. Ben was always easy and personable to deal with. He always made sure The price was as advertised with no extra fees and no pressure to buy extras. Ben was always easy and personable to deal with. He always made sure we were well informed before we bought the car and followed up after we got the car. He was a referral to us and now we know why. More

Ben always kept in touch while my car was on order. Very easy and excellent experience. Very easy and excellent experience. More

Ben was great to work with. He answered all my questions and didn’t rush me. I made a last minute change on my accessories and he smoothly navigated the change to completion. It He answered all my questions and didn’t rush me. I made a last minute change on my accessories and he smoothly navigated the change to completion. It was a very positive experience. More

Parts guy Juan did me a solid today and righted a wrong done two years ago. I’ve had much better service at this dealer than at Centaur - would not return to Centaur for anything more complicated than an o done two years ago. I’ve had much better service at this dealer than at Centaur - would not return to Centaur for anything more complicated than an oil change. More

We have dealt with Calgary Subaru for the last 4 Forrester and have had nothing but great service. Giovani and Ben handled the sale very good and Amanda was a charm to work with on the paper work. W Forrester and have had nothing but great service. Giovani and Ben handled the sale very good and Amanda was a charm to work with on the paper work. Will definitely be back when I need another car More

I recently had the pleasure of working with Ben Zimmerman at Calgary Subaru. Ben took the time to listen and understand what I was looking for, ensuring we only explored vehicles that meet my criteria. Ben at Calgary Subaru. Ben took the time to listen and understand what I was looking for, ensuring we only explored vehicles that meet my criteria. Ben was very honest and transparent about pricing, incentives, and differences between Subaru models. I felt no pressure at any time to buy during the process. Ben was very knowledgably and responsive to answering any questions I had during the process, but more impressive he continued to reach out after purchase to see if I had any questions about the vehicle. I really felt he cared that I was happy with my purchase. I did visit other dealership to test different brands, but it was Ben's honest personality, professionalism, hustle and dedication that kept me retuning to work out a deal with Ben. If you are in the market for a new vehicle I highly recommend connecting with Ben. He truly goes above an beyond. More