Subaru of Brampton

Horrible dealership to deal with from sales to finance to service. The only good experience I get is with parts. service. The only good experience I get is with parts. More

My wife is leasing a 2021 Subaru Cross Track from Brampton Subaru. We are currently waiting on delivery. So far, the service has been EXCELLENT. The employees there are all very friendly, genuine Brampton Subaru. We are currently waiting on delivery. So far, the service has been EXCELLENT. The employees there are all very friendly, genuine and helpful. I would like to single out a woman I spoke with on the phone the other day whose name is "Julie". I called the dealership to confirm that my wife's car delivery would be on schedule. Julie answered my call and she went over and above in her efforts to get the information I was asking for and she did it with such a pleasant attitude I could feel her smiling over the phone. If you are shopping for a Subaru you should definitely consider Subaru of Brampton and, say "Hello" to Julie. She is a priceless asset to the dealership and an encounter with her is well worth the trip! More

On October 27 I took my 2019 Subaru Impreza to the On October 27 I took my 2019 Subaru Impreza to the service department for a winter tire change and a 20,000 km service appointment. I dealt with Ri On October 27 I took my 2019 Subaru Impreza to the service department for a winter tire change and a 20,000 km service appointment. I dealt with Ricardo Deokie. He was very knowledgeable, congenial and efficient. As my husband is no longer able to take care of such appointments, I was very nervous prior to arriving. Instantly Ricardo put me at ease and explained everything that would be done to the car. He provided transportation to and from my husband’s long-term care facility for me. The car was ready sooner than expected and had been washed thoroughly. So my Subaru experience turned out to be very positive mainly due to the compassion of Ricardo to my situation. More

I found a 2017 Subaru Crosstrek while shopping online. I was contacted by Brian Crozier and after speaking with him I decided to make the trip from Kingston to Brampton to have a look. Brian was very kno I was contacted by Brian Crozier and after speaking with him I decided to make the trip from Kingston to Brampton to have a look. Brian was very knowledgeable, friendly, and not pushy. I am very happy with the car and the service I received. Definitely recommend this dealership! Thanks again Brian:) More

Honest, friendly made our car buying experience fun and exciting. 2nd car we have purchased through Subaru Brampton. Thank you for everyone for your patience and kindness exciting. 2nd car we have purchased through Subaru Brampton. Thank you for everyone for your patience and kindness More

I would like to recognize the excellent treatment I received from the staff at the service department. Mr Richardo Deokie has done his best to find a solution to my car's problem. I really appreciate received from the staff at the service department. Mr Richardo Deokie has done his best to find a solution to my car's problem. I really appreciate Richardo's patience and kindness. More

Thankyou Baba for always looking out for us. I highly recommend Baba for your next car guy hes amazing recommend Baba for your next car guy hes amazing More

I received the worst car maintenance service from this Subaru Brampton. The service advisor promised me he would send someone to drive me back to his shop to pick up my car. That did not happen. He did no Subaru Brampton. The service advisor promised me he would send someone to drive me back to his shop to pick up my car. That did not happen. He did not even let me know if my shuttle service was cancelled. When I picked up my car I was asked if I had just an oil change?, even I was charged and paid more than $700. I received no report if my car would need any attention. He did not tell me my light signals were out. I had to have my car done at another shop only a few days after. Anil, the service manager did not care to reply to my call either. More

Since my review won't show up on google, here it is. TLDR: Overall it was a bad experience. Poor customer service, pushy sales tactics and awful communication, but hey at least I got the car ¯\_( is. TLDR: Overall it was a bad experience. Poor customer service, pushy sales tactics and awful communication, but hey at least I got the car ¯\_(ツ)_/¯ Wish I could say my experience lined up with all the good reviews on here, but that was sadly not the case. I booked an appointment with Baba for 2PM on a Saturday to look at a used car that I was interested in. The day I was supposed to look at the car, I get a call from Baba asking me to come in earlier as he double booked, even though he confirmed 2PM was okay when I initially called, not the best sign of things to come, but as I lived far away I ended up showing up during the time I originally scheduled only to have to wait an additional 30 minutes to be able to look at the car. Understandable I suppose. I decided after test driving it I wanted to purchase the vehicle, I had no complaints about the price and wanted to move ahead with the deal. Baba offered next to no information as we were going through the process unless I stopped to ask questions along the way. After going through this process I was ushered into the finance office with Azad. What an utterly laughable experience this was, I understand that you guys tend to upsell all the extra warranties and services you have available, but I don't appreciate condescending back talk and ridiculing my decisions for not going ahead with said extras. Trying to make me feel stupid for not "protecting" myself is not a good sales tactic chief, if it wasn't for the fact that the car I was looking for was hard to come by I would have walked at this point in the sale because the attitude was rude and unwarranted. After wrapping up the initial paperwork I was told to expect an email on Monday confirming all my financing details and that they would let me know if I got approved for financing. Okay great! Monday comes and nothing so I call Baba only to be told that Azad is busy and that he would get back to me later. Only he didn't get back to me and I had to call back myself. Financing was approved and all is well despite the poor communication. I sent an email with my insurance and let them know when I'd like to pickup the vehicle only to receive a follow up email from Baba simply stating "Received, Thanks" I had a few questions in my email I wanted to have addressed and yet I couldn't get anything other than a 2 word response? Fantastic. I follow up by email again the day before my pickup to confirm that my pickup time is still good to go and my response is just as short as the first and followed up with another email a few minutes later reminding me to bring in my void cheque. Now on the website they state that all vehicles purchased will come with a full interior/exterior cleaning. So imagine my surprise when I show up to find my car out front completely covered in dirt and looking worse then when I test drove the car to begin with. Baba was again with another customer so I was stuck waiting for about 20 minutes until another financing manager came to see me and complete the rest of the paperwork in the meantime. I opted to talk to the manager after my lukewarm experience and to see if anything could be done about the car still being dirty despite me arranging my pickup well in advanced, instead I received explanations as to why my car is currently in the state it's in which is due to a processing plant nearby that blows dirt onto their lot, which is fine and all, but it looked like the car was out on the lot for days in order to accumulate that much dirt. The icing on the cake was when I was asked to take a picture with the car and to leave a good review on google. After such a mediocre experience how tone deaf can you be? It was obvious I was unhappy and just wanted to get the car and get out of there and yet no one could offer me any form of apology or decent customer service so that we could just move on amicably. Either way I would not recommend Subaru Brampton to anyone and I will definitely not be returning here for anything in the future. Good riddance :) More

Bought a used car In September (Subaru Impreza. 2016) The car came off lease we liked the car. The car was a bit rough (brakes etc.needed service ) the sale guy said they would service and make the car The car came off lease we liked the car. The car was a bit rough (brakes etc.needed service ) the sale guy said they would service and make the car like new. After 5 days on the day of the pick up the car look the. Brakes were inspected not changed with new as promised. I accepted with a great promises that car would not give any issues for at least a year.( as I requested) With 9 months less than 8k on the car. I have been told by the same dealer that I need to replaced the air conditioners condenser So beware buying used from brampton not great people. More