Subaru Des Sources

BUYERS AVOID This Dealership: Terrible Experience and Unethical Practices I bought my first car from this dealership in July, and my family has been loyal customers at this dealership for almost a dec Unethical Practices I bought my first car from this dealership in July, and my family has been loyal customers at this dealership for almost a decade. We negotiated for winter tires as part of the deal, since they weren’t willing to budge at all on price and most cars today come with tyres, so it wasn’t asking for much. However, what they gave me were 14-year-old tires (2011) that were leaking and dangerously unsafe. After just a couple of months, they became a serious hazard. I called the dealership to explain the situation, and instead of owning up to their “mistake”, they tried to blame and belittle me for not checking the tires before buying the car. Seriously? I was a first-time buyer— I had no idea to check tire dates, & the salesman, Bob, knew this and took advantage of it. Any legitimate business wouldn’t blame their customers for not making sure they weren’t being scammed… I’ve read other reviews on Yelp where people had the same issue, this isn’t just a one-off. IT’S A SCAM. The dealership flat-out refused to replace the tires and even refused to cover the cost of installing new ones. The managers never bothered to call back and we’re conveniently never available. Bob was beyond unhelpful and dismissive. From the point of sale (when I picked up the car, Bob wasn’t even there, one of the keys was lost, and I had to wait 45 minutes for them to find someone else to hand over the car), this dealership has been extremely unprofessional. Giving customers 14-year-old used scraps is NOT OKAY. My family has been buying and servicing cars here for almost a decade, but after this experience, we will never buy or service another car here again. The dealership may be convenient, but nothing justifies how we were belittled and treated as an inconvenience. Subaru vehicles are awesome, but this dealership is completely unprofessional. We’re taking our business to Subaru Montreal to buy another car this year and will never look back. More

I was lucky to encounter Corey in the parts department. He fixed my fob and saved me a lot of money. I am grateful for his good mood and no nonsense approach. Thanks again, you represent your branch well He fixed my fob and saved me a lot of money. I am grateful for his good mood and no nonsense approach. Thanks again, you represent your branch well. More

je suis un client pas facile et il doivent sen souvenir… il on vraiment travaillé fort pour me satisfaire et me vendre un véhicule… le vendre dit jvais te vendre un bon char on vend pas de vidange ici .. ap il on vraiment travaillé fort pour me satisfaire et me vendre un véhicule… le vendre dit jvais te vendre un bon char on vend pas de vidange ici .. après un ans d utilisation je constate que lw vendeur as menti…. il ma vendu un criss de bon char il me l ont livré avec les freins neufs et 70 000km p’us tard il vas aussi bien que quand je lai acheté sans aucun pepin …. je suis vraiment un client de marde (je le sais ) pour vrai mon prochain subaru je le r achete labas .. je les recommande!!!!!! jai pas eu de surprise pas de frais cacher du bon service 12/10 More

Excellent service ! They have improved customer service ! Jamie was very nice and efficient today when I brought my car to the service. They have improved customer service ! Jamie was very nice and efficient today when I brought my car to the service. More

Service efficace! ! Je me suis procurer ma Subaru Crosstrek Touring manuelle 2021 à distance et je suis énormément satisfaite du service de mon vendeur Adam et de l’age ! Je me suis procurer ma Subaru Crosstrek Touring manuelle 2021 à distance et je suis énormément satisfaite du service de mon vendeur Adam et de l’agent de financement Jude ! Je suis partie de Maniwaki pour aller chercher mon auto et mon accueil a été vrmt chaleureuse !!! Plus que satisafaite et mon vendeur a été plus que disponible pour répondre à mes questions après vente !!! Le financement a été très rapide , en dedans de 2 hrs j’avais ma réponse ! Je suggère ce concessionnaire qui vaut la route!! Merci à vous tous!!! More

Personnel courtois et sympathique. Service en français, surprenant pour l'ouest de Montréal. Tout se déroule bien jusqu'à la livraison, une fois la livraison effectuée, tout le monde Service en français, surprenant pour l'ouest de Montréal. Tout se déroule bien jusqu'à la livraison, une fois la livraison effectuée, tout le monde disparait. 800$ pour une inspection/certification mais aucun rapport! Promesses non respectées ! Quasi impossible de savoir si le changement d'huile à été fait! Aucun suivi de satisfaction! Le ménage du coffre à gants n'a pas été fait, restait beaucoup de documents personnels de l'ancienne propriétaire. J'oserais jamais acheter un véhicule neuf chez ce concessionnaire ! More

personne ne retourne mes appels! que ce soit aux pièces, département service à la clientèle ou service finance!!! mr. Michel Fahey directeur de renouvellement qui s’occupait de nous que ce soit aux pièces, département service à la clientèle ou service finance!!! mr. Michel Fahey directeur de renouvellement qui s’occupait de nous mais malheureusement il a pris sa retraite depuis ce temps très mauvais service More

Lousy customer service. When you call, they don't call back. Sometimes, their voicemail is just full and they don't empty it. Nevertheless, they are arrogant and trea When you call, they don't call back. Sometimes, their voicemail is just full and they don't empty it. Nevertheless, they are arrogant and treat very badly their customers. Avoid by all means! More

Auto Garage Service Disaster. Djamal Abide Traduire en anglais ce texte: La qualité des services de ce garage est une catastrophe. Six mois auparavant j'ai amené ma Subaru Djamal Abide Traduire en anglais ce texte: La qualité des services de ce garage est une catastrophe. Six mois auparavant j'ai amené ma Subaru Forester 2020 premium pour une maintenance de routine. Mon auto faisait un bruit sourd comme si quelque chose allait briser. Ils n'ont pas retourné mes appels téléphoniques. J'y suis retourné deux heures plus tard. Après vérification ils ont trouvé le problème. Ils m'ont dit désolé c'est de notre faute on a oublié des serrer des écrous, mais vous n'étiez pas en danger. Ils n'en définitivement pas été transparent ils n'ont pas voulu me dire quels écrous. Il y a deux semaines j'y suis retourné pour refaire un autre entretien de routine pour mon auto. Cette fois-ci, ils ont désactivé le RAB, une fonctionnalité de sécurité majeure . Je sais comment le réactiver, mais Cayne fonctionne plus, on ne le vois même plus dans les conditions. J'essaie de les rejoindre par téléphone et comme d'habitude ils ne retournent pas à mes appels. Il faudrait que je conduise in 20km pour y retourner à ce garage. Avec tout ce qui se passe, j'ai maintenant des doutes que ce garage fait la maintenance de mon auto, comme certains garage qui trichent. The quality of service at this garage is a disaster. Six months ago, I brought my 2020 Subaru Forester Premium in for routine maintenance. My car was making a loud noise as if something was about to break. They didn't return my phone calls, so I went back two hours later. After checking, they found the problem. They said, "Sorry, it's our fault. We forgot to tighten some nuts, but you were not in danger." They were definitely not transparent and didn't want to tell me which nuts. Two weeks ago, I went back for another routine maintenance for my car. This time, they disabled the RAB, a major safety feature. I know how to reactivate it, but it doesn't work anymore, it's not even visible in the conditions. I've been trying to reach them by phone, and as usual, they don't return my calls. I would have to drive 20km to go back to this garage. With everything that's happening, I now have doubts that this garage is doing the maintenance on my car, like some garages that cheat. More

Great service from France in service department today u can tell she has experience and always has a great attitude when I come in .Love her energy. can tell she has experience and always has a great attitude when I come in .Love her energy. More