Subaru City

All prices are negotiable in car buying, right? Guess All prices are negotiable in car buying, right? Guess what, that would not be applicable if your sales rep is Travis Cook from Subaru City, Edmonton. All prices are negotiable in car buying, right? Guess what, that would not be applicable if your sales rep is Travis Cook from Subaru City, Edmonton. Won't even negotiate a price or meet halfway on their profit margin (even though the customer has knowledge of dealer cost price and willing to give a fair profit on top of it). Either he is bad in math or ignores the computation because he is motivated ONLY to make money. Your decision.... More

This dealer pulled a bait and switch on the price that was negotiated. I negotiated an all-in, everything included deal for a specific dollar amount, minus my trade-in, such that the amount I had left to was negotiated. I negotiated an all-in, everything included deal for a specific dollar amount, minus my trade-in, such that the amount I had left to finance was a specific dollar value. The deal was to include all fees and taxes, everything was spelled out in writing. I left a deposit for the vehicle, and was to pick it up 3 days later. Upon arriving to pick it up, the final bill of sale has additional GST added, over and above the all-in price that was negotiated. The GST was included in the original deal, so they basically tried to charge it twice. In addition, they increased the amount they tried to charge for the air conditioning tax, higher than what is set by the government. They also added additional registration fees which were never discussed. In the end, the price presented at time of vehicle pick up was more than $1300 higher than what was originally agreed upon. I tried to present my case, I tried to meet them halfway, and I tried to renegotiate something that might be suitable for both of us, so that I am not out the $1300 and so that they are not losing that much either. But they refused to do anything about it, turned antagonistic almost immediately, and refused to return my deposit. More