Subaru City

Recently purchased a used Honda Civic. The car was driven 200 km and the dash lit up like a Christmas tree. Took it to the dealership and then had to take the car to a Honda dealership bec The car was driven 200 km and the dash lit up like a Christmas tree. Took it to the dealership and then had to take the car to a Honda dealership because they couldn’t fix the problem. Needless to say $5000 in additional damage that was not found on the AMVIC inspection prior to purchase. Communication has been absolutely horrendous and still has yet to be resolved. After speaking with the salesperson, service manager, and sales manager, nothing has been resolved. It has been 6 weeks since I purchased the vehicle and 4 weeks of nothing but headache since. Would definitely not recommend this dealership! Shady business practice and customer service. More

Whats worse than buying a used car and having it break down 2 days later? Trying to deal with Philip Young and his constant lies and fake promises. You'd think perhaps a dealership might stand behind thei down 2 days later? Trying to deal with Philip Young and his constant lies and fake promises. You'd think perhaps a dealership might stand behind their products, new or used but sadly once they have your money be prepared for constant avoidance. Do not trust Philip and anything that comes out of his mouth. Truly a poster child of a typical car sales manager. More

Purchased a used car for my out of province niece (effecitvel her 1st) from Douglas Bodtcher. The man is everything a professional sales person should be. Listened, extremely helpful and not at al (effecitvel her 1st) from Douglas Bodtcher. The man is everything a professional sales person should be. Listened, extremely helpful and not at all pushy. When my nice arrived about a month later I was away on business. She was having trouble getting the manual in to "first" and feeling very uncomfortable about driving as a result. Again this was effectively her 1st car and largest purchase she has ever made in her life .... you can imagine the stress. I suspected that the only other car she ever drove was a beater diesel manual told her to go see Doug for some tips. A month after the "Sale" Doug helped her out (it was all her technique) and she loves the car! Just one example in the purchase process that Doug was fantastic! More

Went in for a simple diagnostic review as my dash occasionally lights up like a Christmas tree. Told a quick diagnostic test to determine if the system generated error codes would reveal the issue. occasionally lights up like a Christmas tree. Told a quick diagnostic test to determine if the system generated error codes would reveal the issue. Booked a 9;30am appt. Arrived at 9:15 and was told 2 hrs. After 2 hours my car is still in the parking lot. Now told it would be 1:00 (maybe) before it would be looked at. Why do dealers book appointments if it's going to be and all day affair (for a simple test). I was offered a ride anywhere but didn't expect to waste the day. I would not be so upset if they had indicated that I would need to bring it in for the day in the first place. Not impressed and left the dealership without it being looked at. I use the principle that if you are unhappy with the service don't reward the bad service. No wonder backyard mechanics are so busy. More

Samara Davidson and Nicholas Satora were very helpful and listened to what we wanted. They looked through their inventory and helped looking to fill out wants and needs. They allowed test rides and also sugg listened to what we wanted. They looked through their inventory and helped looking to fill out wants and needs. They allowed test rides and also suggestions on models. A positive experience. More

Subaru City staff were incredible. Two other dealerships we visited were not busy at all and had no discernable interest in selling but they obviously wanted our trade-in very much. Su Two other dealerships we visited were not busy at all and had no discernable interest in selling but they obviously wanted our trade-in very much. Subaru City staff ensured we had all the relevant facts and costs and they had lots of cars to sell which was not the case elsewhere. It was an enjoyable experience. The one downside was the winter tires we had to buy but will likely never use. This is our fourth Subaru and every one has been perfectly reliable with great stability and performance I have no problem recommending Subaru City. It seems to be the best, and busiest dealership in Edmonton. More

Our salesman Lucas was a great person not pushy at all and very polite Our Financial Advisor Susan was also awesome and very professional and she has beautiful doggie The sales manager was also great and very polite Our Financial Advisor Susan was also awesome and very professional and she has beautiful doggie The sales manager was also great to deal with All in all a great experience More

I visited Subaru City in EDM without an appt. and was looking for a new small SUV. I was greeted warmly and introduced to Luka. He is very friendly and attentive with a professional demeanor. and was looking for a new small SUV. I was greeted warmly and introduced to Luka. He is very friendly and attentive with a professional demeanor. I could tell he was an honest young man. He listened to what I wanted and showed me several vehicles and answered all of my questions. I am a senior citizen and he was excellent at explaining all of the gadgets and safety features. I went for a test drive in a Crosstrek and it was fantastic. We talked price and Luka tried to get me the best price possible. Unfortunately, it was a bit over the budget I had in mind to spend on a new vehicle. Luka encouraged me but did not pressure me. I told him I would think about it and that I was also looking at a similar size vehicle in another brand and wanted to compare. Luka followed up with me regularly to see if he could help or answer any questions. I ended up buying the other vehicle simply because I got a good deal and it was within the budget I had set. Plus, it is closer to my home. I actually felt bad because Luca had been amazing to deal with and I wish him the best of luck in his career. If you want a knowledgeable, patient, smart and honest sales consultant, ask for Luka. More

Great to deal with until you have an issue, then watch out. Recently we dropped off our vehicle for servicing, and when we picked it up there was a large dent on the passenger door. They would NOT assum out. Recently we dropped off our vehicle for servicing, and when we picked it up there was a large dent on the passenger door. They would NOT assume any responsibility, and the service gal we dealt with was rude!!! Ended up coming out of our pocket to fix the damage. We will NEVER be using this dealership again!!!!! Our daughter was going to purchase an outback from them, but not anymore. She has gone elsewhere. More

This dealership has a friendly group of professionals that know what they are doing. Thanks guys that know what they are doing. Thanks guys More