Subaru City

Predatory sales tactics! Dealing with Kristian I was asked to put down a deposit to hold the vehicle. I declined twice as I was not 100%, but he kept persisting that I put do Dealing with Kristian I was asked to put down a deposit to hold the vehicle. I declined twice as I was not 100%, but he kept persisting that I put down $1000 just to hold the car. At no point was it mentioned this is non refundable. People at the dealership are also impossible to get a hold of. Was put on long holds multiple times and told people would call me back who never did. I would recommend taking your business elsewhere! More

Very disappointing experience with this dealership’s scheduling system. I booked an appointment in advance to view a specific car and even received a confirmation. I showed up at the scheduled time expe scheduling system. I booked an appointment in advance to view a specific car and even received a confirmation. I showed up at the scheduled time expecting the vehicle to be ready, only to be told that the car wasn’t available to view. What made the situation worse was the attitude of the salesperson. There was no real apology or effort to acknowledge that my time had been wasted. It felt like they didn’t take the appointment seriously at all. If a dealership confirms an appointment for a specific vehicle, the least they can do is make sure the car is actually available when the customer arrives. Instead, I drove out of my way for nothing. Overall, the experience felt disorganized and unprofessional. I hope they improve their scheduling and communication because right now it shows a lack of respect for customers’ time. This 1 star is for Luka!Avoid this dealership at all cost,they are a big joke! More

If you’re looking at buying a car from out of town don’t expect to be treated fairly. Drove 4 hours to see a car that I confirmed was still available the day before when I arrived shortly after opening I wa expect to be treated fairly. Drove 4 hours to see a car that I confirmed was still available the day before when I arrived shortly after opening I was told it sold that morning. Couldn’t even put a deposit down unless agreeing to buy it sight unseen. I can’t say much about the dealership but avoid Kristian Agusto like the plague More

Luka told me I had a viewing at 6pm. When I arrived the truck was already sold and he was hiding away from me. Absolute joke this dealership AVOID AT ALL COSTS. Especially Luka. When I arrived the truck was already sold and he was hiding away from me. Absolute joke this dealership AVOID AT ALL COSTS. Especially Luka. More

Great sales team and very fast which I appreciated as I was coming from out of town! The team ensured all the logistics and paperwork that could be done was prepared ahead of time. Raj was ready for my arr was coming from out of town! The team ensured all the logistics and paperwork that could be done was prepared ahead of time. Raj was ready for my arrival and test drive, and really focused on getting my other car trade done seamlessly. Financing was smooth and well explained, thank you to Ali for that. I was back on the road with my crosstrek in 2.5 hrs! Thank you for the professional and efficient service. More

Our sales advisor, Sumit Nagi, provided excellent service (10 out of 10) when we recently purchased a Subaru Forester Ltd at the Edmonton Dealership. We have purchased 3 different Subaru vehicles at this loc (10 out of 10) when we recently purchased a Subaru Forester Ltd at the Edmonton Dealership. We have purchased 3 different Subaru vehicles at this location over the past 15 years and have always found the staff to be courteous, knowledgeable and helpful. Sumit has assisted us in our last two purchases and we have been very grateful for all of his assistance. More

10/10 SERVICE! from the people to the products, Subaru City has been the best dealership to deal with. from the people to the products, Subaru City has been the best dealership to deal with. More

I recently purchased a very low mileage (12000km) 2024 Subaru Crosstrek. Praveen was the salesman that I first had dealings with and he was very kind with out putting pressure on me to buy. He was very Subaru Crosstrek. Praveen was the salesman that I first had dealings with and he was very kind with out putting pressure on me to buy. He was very helpful in explaining all the features that were on each model and trim. He also explained what other features would be available on a brand new 2026. I was given prices for both 2026 and 2024 to compare. I was given the option to take home the 2024 to try it out and it gave me an opportunity to think about it and discuss it with my son before I made a decision. I am 75 years old now and in the past I had my husband who was with me when ever we bought a vehicle so I appreciated Preveen"s understanding that I wanted my son help me with my decision. He even came in on his off day when it was more convenient for me to return to complete the transaction. He help to set all the features up on the vehicle to my liking and assured me that if I had any questions in the future to be sure to come back and he would be happy to help me with them. My son was also very happy with the way I was treated when he came with me the next day to finalize a deal. More

A Huge Thank You to Raj and Praveen at Subaru City I don’t usually write reviews, but I genuinely felt compelled to share my experience because Raj and Praveen truly made a difference. From the momen don’t usually write reviews, but I genuinely felt compelled to share my experience because Raj and Praveen truly made a difference. From the moment I stepped into Subaru City, I was greeted with kindness and professionalism. Raj took the time to really listen—no rushing, no pressure. Just honest, thoughtful guidance. It felt more like talking to a friend than a salesperson. He made sure I understood everything clearly, and I always felt like I was in good hands. Praveen was equally incredible—efficient, organized, and incredibly supportive throughout the entire process. He worked behind the scenes to make everything come together smoothly, and I never once felt lost or overwhelmed. More