Strickland's Stratford Toyota

Overall poor experience Did not seem very knowledgeable about the product and was not willing to give me a quote unless I made the purchase that day despite confirming I woul Did not seem very knowledgeable about the product and was not willing to give me a quote unless I made the purchase that day despite confirming I would be making the purchase the following week. Keep referencing the prices on the website as to where I could get a quote. I was hoping she would walk me through the financing options but again you can just look at the website. Booked an appointment in Goderich that afternoon, had a great sales person and made the purchase that day. In addition, in order to test drive the SVU I first had to go to the gas station and put in $20. Yes they covered it but this is not something the customer should be asked to do so the sales rep can stay at the dealership in case another potential customer comes in. Will not be making a purchase from this dealership. More

My Strickland Experience My wife wanted a 2017 Tacoma but we decided to check out the 2016's. My wife researched the truck on numerous websites, and we came across Stricklands My wife wanted a 2017 Tacoma but we decided to check out the 2016's. My wife researched the truck on numerous websites, and we came across Stricklands. I called at 5:30 Pm and spoke to Bob. Bob said to us that if we drove the 3 hours return trip from Burlington to Stratford that we would get at least $2000.00 off that day. We jumped into the car and off we went with the intention of buying a new truck - cash. We were told all the Tacoma's on the lot were priced at $39000.00 After we test drove the truck Bob informed us that we would not be getting the $2000.00 off as previously stated- as the trucks were already marked down. By the time he was finished - the truck was over $46000.00 as we asked for running boards to be installed. Bob refused to budge on the price and said he had to speak to his manager when I tried to negotiate. He disappeared for a few minutes and returned saying that the manager said the price is non-negotiable. I asked to speak directly to the manager and was told that he wouldn't do that. It was at this point we decided to leave. The next morning - Bob called me and I told him that I am a "woman of my word" and I expect people to treat me the same way. This man has no integrity, and told me - "Good luck finding that truck anywhere else- as there are only 5 in Ontario- and his dealership has 4. A few hours later- Tony emailed my wife - trying to sell the truck at $42,843.00. I emailed him back and said that there was no way we would ever do business with a company like that. We would take our business elsewhere. And for the record- we took our business to Brantford Toyota where we bought a 2017 -spec'd the way we wanted- for less than Strickland. We were also treated with respect and felt good coming out of there. We are now awaiting the arrival of our beautiful new truck - the first week of September. So Strickland-thanks for wasting 3 hours of our lives.If you want to buy a vehicle- I would highly recommend Brantford Toyota- where we dealt with Chris directly (the manager) and Eric the sales rep. Also a shout out to Drew- you guys are all awesome. More

Expectations Surpassed The service was outstanding from all aspects. The appointment was easy to make, the work to be done was clearly explained and the work done was exempl The service was outstanding from all aspects. The appointment was easy to make, the work to be done was clearly explained and the work done was exemplary. I could not have asked for more. All our Toyota products will be serviced here going forward. More

Overpriced, Questionable Sales Tactics Whether its true or not, the salesperson advised me that the car went to auction and I need to put down a deposit over the phone without even seeing t Whether its true or not, the salesperson advised me that the car went to auction and I need to put down a deposit over the phone without even seeing the car. The car is used, it is what it is....if you want to see it I need a deposit to bring it back from the auction ...of course non refundable. I would have said Okay for the deposit, but its non refundable and he did not even consider reducing the price, which by the way a simple internet search reveals 5 000 or over asking (similar milage and options). Educate yourselves, its easy, do a simple internet search and dont try to pressure customers with bs. More

Well worth the drive! Experience smooth and painless. Had been shopping for a new car for several months. This dealership had the model of car we were interested in purchasing and were very accommodating Had been shopping for a new car for several months. This dealership had the model of car we were interested in purchasing and were very accommodating about us taking it for a test drive. The salesman, Damion Riley, was very easy to work with, knowledgeable and helpful. We appreciated that Damion was interested in making sure that we had a positive experience throughout the entire process. Business manager, Michael Lawless, also very knowledgeable, friendly and easy to communicate with. More

What you would expect. I like that at Stratford Toyota I get what I expect: friendly, prompt service that is well performed. They tell me clearly what is going on with my ve I like that at Stratford Toyota I get what I expect: friendly, prompt service that is well performed. They tell me clearly what is going on with my vehicle and they listen to me. More

Stratford TOYOTA We'd dealt with stricklands toyota before and had a good experience so we decided to go back when we needed a new car. This week we signed our second We'd dealt with stricklands toyota before and had a good experience so we decided to go back when we needed a new car. This week we signed our second lease on a brand new rav 4 with Damion. He was a huge help; he took the time to find out what we wanted and what was importand to us as well as taking time to answer all our questions. He worked with us to find the prefect vehicle/trim and package for our life. No pressure, at all. Very refreshing to feel at home at a car dealership, huge thank you to the team there for making this experience fun and exciting!! We will be sending everyone to Damion; our toyota specialist!!! More

Shocking Wonderfulness! Every time I visit here to get servicing done or just to browse the latest models on site, I become more impressed. They take me to work, pick me up, Every time I visit here to get servicing done or just to browse the latest models on site, I become more impressed. They take me to work, pick me up, wash my vehicle, treat me with respect and that goes for EVERYONE at this dealership. Since my last visit I had to return and get my Tacoma detailed. Something came up regarding a prior visit where I was facing an unexpected charge for an unexpected issue. Long story short --- Guy told me, "I have good news for you Lyle, there is NO charge". Shocking Wonderfulness from a classy organization. Thanks again Folks. More

thanks for squeezing me in Service is very good and the service reps listen to your needs, comfortable waiting area everyone is very frendly, and managed to get some of that win Service is very good and the service reps listen to your needs, comfortable waiting area everyone is very frendly, and managed to get some of that winter dirt off More

Thank you Nick and Stricklands. I sent an online inquiry to Stricklands regarding a used vehicle I was interested in that they had on their lot. I was pleased to have quickly receive I sent an online inquiry to Stricklands regarding a used vehicle I was interested in that they had on their lot. I was pleased to have quickly received a call from Nick Morrison who I explained to that I was looking to purchase a used vehicle soon. He answered inquiries about the vehicles I was interested in and we set up a meeting time to come out and test drive some models. I couldn't come at the set time and had to come earlier in the day but Nick was good enough to make time to help me find what I was after. I test drove a few cars and Nick was good to answer any questions I had about the different models. I never once felt pressured or uncomfortable as he was very personable and down to earth - very easy guy to deal with. After comparing some models I finally made a decision and drove off the lot in a nice new-to-me Jetta. Thanks to everyone at Stricklands for making the whole process smooth and enjoyable. More