Straightline Volkswagen

Disrespect and damaging Posting as they have blocked my comments online as they know it’s true! Damaged my car, didn’t fix it and it was even covered under warranty, just ba Posting as they have blocked my comments online as they know it’s true! Damaged my car, didn’t fix it and it was even covered under warranty, just bad all around stripping bolts, leaving others loose. Breaking parts and even to the point of unauthorized work!! Now no response from them just blocked, hopefully local media gets involved as the people have the right to know! I have the documents and report to back up everything I’m saying!.!.! More

Great not only before but long after the sale too! I purchased a used SUV from Tyler a few years back and had a great experience. There were a few concerns with the vehicle a short while after I purch I purchased a used SUV from Tyler a few years back and had a great experience. There were a few concerns with the vehicle a short while after I purchased it, so I decided to reach out to Tyler not expecting much in return. I was completely blown away, not only did he acknowledge my concerns, he also delegated a solution. Most dealerships want nothing to do with you after the purchase is made. I have since referred multiple people to Tyler as I couldn't recommend a better professional to deal with. Thanks again Tyler! More

Great dealership. Great Customer Service I've been meaning to write this review for awhile now, and I've just now finally got around to it. I always like to praise people where credit is due. I've been meaning to write this review for awhile now, and I've just now finally got around to it. I always like to praise people where credit is due. My husband and I bought a VW Routan Van from a Sales Associate Tyler Cade in 2016 and he was amazing!! He has a warm charasmaric personality, he was personable and made us feel welcome immediately. He was knowledgeable and professional right down to the last minute when we were handed our keys. We are extremely happy with our VW and have received excellent service from the Service Department too! I highly recommend this Dealership and don't forget to ask for Tyler, you won't be disappointed! Emma Stone More

A disgrace Where to begin! We were just driving by and happened to see a Dodge caravan on the used lot that caught my eye so decided to go in and check the pri Where to begin! We were just driving by and happened to see a Dodge caravan on the used lot that caught my eye so decided to go in and check the price... Sign in the vehicle said $22900.. not too bad! So we decided to take it for a test drive we were very clear about just keeping our options opened as this was the first van we were looking at... so far so good! Super happy with the salesman and the van. We had left out keys at the dealership just so they could give us an idea as to how much we would get for our expedition. When we returned they gave us the "deal" they would offer us. We said ok give us sometime to talk this over like any married couple should do. We said we would go for lunch and then let him know... Slyly he insisted we take the van to go for lunch... They still had our truck keys and he was very persistent so I figured just a good salesman getting us to return.. all was still fine! We took the van and went for lunch! While at lunch we started googling the van year and style and also our expedition year and style. And realized we were getting robed blind. So with that we went back and just said no thanks to the van... For now we will just keep our options open. Our salesman got snotty with us and said ok fine I will go get your truck keys and left us sitting there at his desk... My husband just happened to go on their website at this point not entirely sure why and he sees the price of this xxxx xxxx van was only 20900. Fast forward... Salesman returns without our keys... And says I just have to ask what can I do to seal the deal here sir (specifically talking to my husband) I know how much your wife seemed to love the van. (As if I wasnt even sitting there) so I piped up and let him know about the online price of the van and also told him we found the same style of van but a year newer at a different dealership and also our expedition was going for $10000 more then they offered us. Then I said we would like our keys back. So he left again only to return without the keys and said my sales manager will be right over with your keys. 10 minutes later the sales manager comes over and introduces himself... And says how can we make a deal today... My husband now gets angry and says do you even have our xxxx keys.. nope!! They both then walked away and got our keys.. finally we were leaving!! Seriously felt like we were being held hostage Never ever again We now are the proud owner of a van we bought from Davis GMC in medicine hat. Exact same year and style we originally test drove... Only with less kilometers and only paid less money and were also given more for our expedition. Also we were given the option of a free gift with purchase so we have a new sound bar and sub woofer for out projector room! Thanks to Volkswagen for the terrible experience because it has been a great outcome More

Beware Please stay clear of this dealership as there isn’t an ounce of integrity amongst them. If for some reason you must deal with them take a lawyer with Please stay clear of this dealership as there isn’t an ounce of integrity amongst them. If for some reason you must deal with them take a lawyer with you as their words are meaningless. More

Amazing team Southland Volkswagen was an amazing team they got us into our forever truck we love it thank you to Chantelle and Layla Vickerman you’re awesome , Sou Southland Volkswagen was an amazing team they got us into our forever truck we love it thank you to Chantelle and Layla Vickerman you’re awesome , Southland Volkswagen even delivered the truck to Edmonton at our home, they drove it to Edmonton from Medicine Hat , they went the extra mile to help us, thank you for everything!!! More

Fast and friendly service The guys at the service counter are always friendly and eager to help. Mike Fischer is our go-to guy. Thanks for everything mike. We love our VW. The guys at the service counter are always friendly and eager to help. Mike Fischer is our go-to guy. Thanks for everything mike. We love our VW. More

Professional & Knowledgeable ALWAYS No matter the concern Mike Fischer at the Southland VW service counter will have it solved as quickly as possible ... sometimes even sooner than estim No matter the concern Mike Fischer at the Southland VW service counter will have it solved as quickly as possible ... sometimes even sooner than estimated! I appreciate his vehicle knowledge and how personable he is to deal with! More

Always A Pleasure! Mike Fischer in the Service Centre is so accommodating. He always goes above and beyond to provide excellent service!! Thank you for making me feel li Mike Fischer in the Service Centre is so accommodating. He always goes above and beyond to provide excellent service!! Thank you for making me feel like family when I walk into VW! More

Great experience! I bought a new Tigiuan. Tom Alexander was amazing to deal with. I would recommend him to anyone looking for a vehicle. My experience was excellent. I bought a new Tigiuan. Tom Alexander was amazing to deal with. I would recommend him to anyone looking for a vehicle. My experience was excellent. More