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Straightline Volkswagen

Medicine Hat , AB

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42 Reviews

1301 Trans Canada Way SE

Medicine Hat , AB

T1B 1J1

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Showing 42 reviews

February 25, 2026

AMAZING! I had the most wonderful experience at this branch. The people and the service was so good I felt like a queen. They listen, they give and most of al More

by tolmayjuanita
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dustin and Chloe, Grant Purslow
Feb 25, 2026 -

Straightline Volkswagen responded

What a delight to hear you felt treated like royalty throughout the purchase of your new Volkswagen Tiguan. We’re glad our finance and sales teams went the extra mile to make this experience so special. Thank you for choosing us. SHIFTING THE EXPERIENCE Grant Purslow, General Sales Manager 403.526.3633

November 09, 2022

Went in for a tune-up, that went fine. But up sold me a tensioner & belt that cost an extra $600 bucks and had to ask for the replaced parts and couldn't give me the belt just the tensione More

by Koellmel
Recommend Dealer
No
Employees Worked With
Grant Purslow
Nov 10, 2022 -

Straightline Volkswagen responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Grant Purslow, General Sales Manager 403.526.3633

January 27, 2022

They got sold and now named Straight line Volkswagen. But what i can say same crap as before Sale staff and Sales Manager still not keeping their word. promising you a lot and keeping nothing. So New name sa More

by Peter Miller
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Casey Reeder
Mar 25, 2022 -

Straightline Volkswagen responded

Hi Peter, Thank you for the feedback. Certainly not the feedback we were wanting with the new ownership and management but was hoping you might have a moment to call to discuss. I'd love to know more. I can't find anything in our system under your name so I'd like to discuss with you so that we can be better than before! Thanks again Peter! Grant Purslow, General Sales Manager 403.526.3633

May 19, 2021

Bought a used porsche from these guys for $25000. 2 years later they contacted me and wanted to buy it. It was in nice shape still and we had only put on about 3000 kms on it since we bought it. Problem is t More

by rainalta
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom
June 19, 2020

They Just Don't Care Apparently their business is doing so well that they recommend ppl to go to Jiffy Lube for any kind of service as they don't have time or staff for sm More

by Going To Another Dealership
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Desk, Guy that looked to be 16 years old!
December 21, 2019

Bought new car through Andre and was extremely happy the way him and the rest of the staff treated me. I would absolutely recommend these gentlemen. More

by collhans
Recommend Dealer
Yes
Employees Worked With
Andre Theriault
June 12, 2019

Scammers, dishonest So bad. Can’t give them even 1 star. Putting a complaint in with AMVIC. Violated each and every rule and regulation AMVIC has posted. In a heated disc More

by Harcur
Recommend Dealer
No
Employees Worked With
Sales manager, his supervisor, CEO.
February 07, 2019

salesman was a rude little jerk so I see a Toyota Camry advertised online and when I went to see the car, Erin was the salesman who meets me in the lot.He says the car may be at anot More

by aintbuyingthere
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Erin,and salesmanager working that shift
October 04, 2018

Selling broken down vehicles from auction. I traded in my Honda for a Volkswagon only to find out it had a slipping timing chain a week later. They only offered to pay for half the quoted $8000 More

by MedHatreview
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Mazen
August 07, 2018

Uaed car department and service Bought an Audi off this dealer with engine light on. Was told it was a MAF sensor code and would need replacing. Well replaced MAF by certified techni More

by Flyersfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales and sercice
1
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