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Straightline Kia

Calgary, AB

Overview
Employees
Reviews
4.7
1,073 Reviews
Welcome to Straightline Kia ! As of June 1st, 2017, we officially became Straightline Kia. Straightline Kia are ecstatic to be able to offer you the best customer service & car buying experience possible in the city of Calgary. We welcome you to visit the dealership at any time for a visit and to see what we're all about. Our Vision - "SHIFTING THE EXPERIENCE" We are a dealership that is built around and prides itself on excellent customer service and transparency. We want your vehicle purchase to be a positive and exciting experience. We have an excellent and knowledgeable team of advisors to help guide you to the perfect vehicle for you. We understand that there is a lot of competition in the marketplace which means that for us, taking amazing care of you as our customer is our top and number one priority.
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100 Glendeer Circle SE

Calgary, AB

T2H 2V4

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Showing 1,073 reviews

October 17, 2020

So happy with all that was done for me this week. Blair and Darren were super helpful and they got me into my dream vehicle so quickly 😍 More

by Frankielaine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Beagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blair Browne
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October 16, 2020

Blair was great help during our Telluride purchase. He was informative and responsive to questions plus worked with me on price and extra things we needed in the purchase. Thanks Blair! More

by Dubya
Recommend Dealer
Yes
Employees Worked With
Darren Beagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blair Browne
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October 13, 2020

Thank you lovely Straightline Kia Team!! I did Thank you lovely Straightline Kia Team!! I did appreciate your good work, service, help during the process of buying my new Kia Sorento!! Fabulous s More

by Sylvia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Randle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Brar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharon Harris
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October 08, 2020

I came into this dealership three different times and Jas tried to work out a deal on a Sorento for me. When I told them I wanted to get into a 7 seater Sorento he tried to get me to test drive a 5 seater (I More

by seanmaheu
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danny Deng
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jas Singh
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Oct 09, 2020 -

Straightline Kia responded

Hey Sean, My name is Rick Brar and I am the General Sales Manager here at Straightline KIA. Thank you for bringing this to my attention Sean. Due to sensitive nature of this situation I am messaging you privately so the public cannot see any of this information we are talking about. Sean I reviewed your deal with my finance manager and seen he did get an approval for you of a rate of 1.49% on a 2020 Sorento however the bank gave us a cap amount of $32790 including taxes for your vehicle. For that amount we could not get you into a 7 passenger. Here at Straightline KIA we do not shoot your personal information to all major banks due to the respect of our clients credit history. The more banks we send your information to the more it effects your credit score. We did get an approval however it was not for the 7 passenger you desired. I was impressed to get that 1.49% for you with having a bankruptcy/proposal on your history however I am glad you got the vehicle you needed for your growing family. I am sure we could have got you approved for a 7 passenger however we wanted to secure the 1.49% rate for you during these times. Sean I see you accidentally tagged another employee (Danny) in your review. Can you kindly remove Danny from this review since he had no interaction with you while you were dealing with Straightline KIA? If you would like to chat more about this Sean please e-mail me directly at rick@straightlinekia.ca I want to keep this post private due to credit complication reasons if you can please remove this post I would appreciate it this Sean otherwise Dealer Rater will force me to respond to your review publicly. Thanks Sean I look forward to hearing back from you. Rick Brar

Oct 10, 2020 -

seanmaheu responded

So you’re saying 2.69 for an EX would be too much of a stretch during these times? 2.69 is actually a great rate, which is what Northland was able get me. I didn’t even mention in my review that there was no follow up from Jas or Finance person (Darren maybe)? They went completely cold. I know it’s busy for your team but a simple follow up and explanation goes a long way instead of completely ignoring my texts (I can send you my texts to them with no response if you’d like) Danny did have an interaction with me and my family actually. We sat at his desk in the middle of the show room. As mentioned in my review, Danny first was very nice to us when he thought he was our salesmen, then when he found out we were Jas client, he completely gave us the cold shoulder. Why would I add Danny if we didn’t have an interaction with him?

Oct 10, 2020 -

Straightline Kia responded

Hey Sean, In your previous review you had wrote Jason. I guess you meant to say Danny. If you do not mind can you please email me the messages you had sent back and forth from my sales team? I do appreciate the feedback Sean, without you bringing this to my attention I wouldn't know how correct this for the future. I will handle this issue internally and have a sit down with Danny, Jas and Darren regarding the lack of communication between my team and your family. Sean if you can let Straightline KIA make things up to you and your family I would like to offer you 2 free oil changes for your new Sorento. I know the distance may factor in however I would like to extended this offer to you for your poor experience with us. Thanks Sean

Oct 11, 2020 -

seanmaheu responded

Hi Rick, thanks for the reply. I’m a reasonable person and I never leave negative reviews, I usually just let it go. But I felt I wasn’t treated open/honestly ...A simple phone call saying we did our best to get you into a vehicle that suited your needs/budget but we didn’t want you to go over budget, would have been more than sufficient. I actually appreciate that you guys don’t try to over extend the customer past their budget. If I knew that was the case and received communication to that end, I never would’ve had a problem. I would have been impressed with the follow up. I actually had a great dealing with James Park @ Southtrail Kia and he broke it down how/why it would be out of my budget range to get into an SX. Even though I was disappointed that I couldn’t get into something I wanted to, it was refreshing to get open and honest communication as to the why it would not be in my best interest to make such a deal. I really appreciated that. Anyways, I appreciate your response here and there’s no need for my negative review to be up, and I will change it to 5 starts, since you are rectifying my issues and going above & beyond with the oil changes offer. My cell # is 403-971-0537 if you’d to send me a text I can send you the communication I had with Darren & Jas. I will forward it to you via text because I don’t see an option to do it here.

October 08, 2020

Danny was excellent at putting my mind at ease regarding making such a BIG purchase (brand new vehicle). He was patient & wanted me to be sure so let me take my Seltos for a couple of test drives. When I ha More

by pregehr
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Danny Deng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The secretaries at the front were always friendly & were able to assist (direct me where I needed to go/ assist in finding the people to answer my questions)...
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October 08, 2020

Danny worked hard for our business. We were very pleased with his attention to details that we thought would be overlooked. Darren in finance did a great job for us as well. We are glad that we chose Strai More

by mherkel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Beagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Deng
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 07, 2020

First I would like to thank Danny for all of work he did to make my Kia experience the best it could be. I have taken two long distance trips in my Kia Soul. The ride was great. I would recommend your servi More

by Ruby Lynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Deng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa helped me to also to come to the dealership. Thank you., Thomas Powell
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October 06, 2020

Purchasing a Kia at Straightline was exceptional! The level of Customer service and professionalism was above and beyond! Tanner was extremely organized and knowledgable! I ended up loving the 2021 Tellu More

by Aileen l
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Beagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Tonkin, Tanner Bachman
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October 04, 2020

All of the staff at Straightline were very friendly and helpful. The whole process went quite smoothly and efficiently. Danny was always friendly and accommodating. I had no problems with anyone or anyt More

by Kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Deng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Powell
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September 28, 2020

We travelled from Edmonton to deal with Straightline and wouldn’t hesitate to make the drive again! Our experience was both friendly and professional from the moment we entered the dealership until we drove More

by ActionJacksons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Deng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Powell, James Calero
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