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Steve Marshall Ford Lincoln
Nanaimo, BC
129 Reviews
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129 Reviews of Steve Marshall Ford Lincoln
April 21, 2018
Great experience! I was searching used cars on the web and feeling overwhelmed and frustrated when I spotted a Honda Accord Hybrid at Steve Marshall. Despite the late h I was searching used cars on the web and feeling overwhelmed and frustrated when I spotted a Honda Accord Hybrid at Steve Marshall. Despite the late hour I received an email from Kai Huculak offering to have it ready for a morning test drive. And he did! Not only that but he had taken the time to familiarize himself with that specific car and the model in general by the time I arrived! Excellent friendly service with no pressure. Kai made sure our every need was met and made this an amazingly positive and pain free experience. I love my new car and highly recommend Kai and the team at Steve Marshall. Thanks to Kai and Randy (and Adam for putting on my plates) and all the friendly helpful staff making sure we were well taken care of. More
by Happy Hybrid Gal
Employees Worked With
Adam Iverson, Randy Heller, Kai Hukulak
April 03, 2018
Great experience.....A+ Recently bought a new Lincoln MKZ Reserve from Steve Marshall Ford team. They provided us first class treatment right from our first contact with Ad Recently bought a new Lincoln MKZ Reserve from Steve Marshall Ford team. They provided us first class treatment right from our first contact with Adam Iverson who located the exact vehicle we were looking for with all the options and extras we requested. He took the time to introduce us to other contacts at the dealership and followed up with us to ensure we had all the information and training on latest computerized options in the car. Dealing with David Brockie was also very good as he completed paperwork and warranty info. Thank you Adam! We will definitely recommend you and Steve Marshall Ford! More
by blt3Nanaimo
Employees Worked With
Adam Iverson, David Brockie
February 03, 2018
Great experience Lexy was very helpful and got us the vehicle we wanted. She worked hard to get us a fabulous deal! We love our new Edge. Lexy was very helpful and got us the vehicle we wanted. She worked hard to get us a fabulous deal! We love our new Edge. More
by Knobby
Employees Worked With
Peter Presotto, David Brockie, Lexy Kriegel
January 02, 2018
Steve found me the car I wanted I wanted a standard transmission car and Steve found me one. No pressure sale for the car with the options that I was looking for . I wanted a standard transmission car and Steve found me one. No pressure sale for the car with the options that I was looking for . More
by Clint Sadlemyer
Employees Worked With
Ryan Saunders, Steve Freeman-Ward
December 11, 2017
9 Years of excellent service Very satisfied with the service through many years with my "older" car, a Ford Focus wagon, 2005. Everyone, from the drivers who take me home and bri Very satisfied with the service through many years with my "older" car, a Ford Focus wagon, 2005. Everyone, from the drivers who take me home and bring me back to the dealership, to the mechanic who I've asked specific questions, the service advisors who have always provided good advice about need for service or service which can be deferred, and the people working the front desk who always are in a good mood and efficient no matter how busy they are -- this also means to me that the management must be doing something right! Thanks! I'm listing some employees who have helped me over these years, but there are several others... (memory just isn't good enough). /D More
by Deege
Employees Worked With
Robyn, Wyatt, Leslie Martens, Nowell, Shelly Weese, Dave Bartlick, Pat Rose
November 28, 2017
Effective! We were asked out on a date by Ford! I was looking at the MKC on line. I was just looking with no serious intentions. A few days later I recieved an We were asked out on a date by Ford! I was looking at the MKC on line. I was just looking with no serious intentions. A few days later I recieved an email offer to test drive one for 24hrs and was given a $100 gift card to go out for dinner with. Who would say no to this ? I really enjoyed having the vehicle on my own for this time period. It gave me time to really connect to it . I was hooked and fell in love with the MKC! However, I was still in no hurry to buy. Long story short Steve Marshall ford accommodate my needs and made it easy for me to do this! So I did. Everyone we worked with was fun, friendly and effective. I really loved the dream date campaigne. It made me buy a Lincoln! More
by Sarah3
Employees Worked With
Connor Sherriffs, Rob Willoughby, Peter Presotto
November 20, 2017
I had a service issues with my Lincoln. Although I did not I dropped my car off without an appointment for a service issue. I had excellent service from Robert and all the service team from the moment I ente I dropped my car off without an appointment for a service issue. I had excellent service from Robert and all the service team from the moment I entered the department. I even was fortunate enough to get a Lincoln Loaner for my weekend and work trip to Victoria. Outstanding service from the second I explained the issue. My issue was dealt with promptly and attended to quickly even though I had dropped in late on a Friday afternoon! I left before days end with a loaner vehicle and the knowledge that my issues would be resolved early the next week. More
by SLD
Employees Worked With
Robert Vanden Elsen
November 06, 2017
Awesome Great experience from the minute I walked in and received help from Robyn who was amazing and pleasant...great communication with regards to any work Great experience from the minute I walked in and received help from Robyn who was amazing and pleasant...great communication with regards to any work being needed or completed on my car 😁 More
by Starbucks
Employees Worked With
Robyn
October 02, 2017
Very satisfied! We had excellent service from Jorden, Peter and Lexi. They couldn’t do enough for us and would highly recommend Steve Marshall Ford to our friends and We had excellent service from Jorden, Peter and Lexi. They couldn’t do enough for us and would highly recommend Steve Marshall Ford to our friends and family if they are looking for a Ford vehicle. Thank you to you all. More
by Gloria
Employees Worked With
Lexy, Peter Presotto, Jordan Perry
August 09, 2017
Visiting from Maryland Reviewed for Parts Dept. While visiting from Maryland ,a brake light burnt out ,so I called parts and John answered , told me he had a bulb so I came down to pick it up. When While visiting from Maryland ,a brake light burnt out ,so I called parts and John answered , told me he had a bulb so I came down to pick it up. When I arrived ,he asked if I had the car ,when I replied in the affirmative ,he stated that he'd be happy to have somebody put it in for me . A younger fella came out ,saw that he didn't have the requisite tools for the job and summoned a young lady from the lube service area who took shortly care of the matter . When I went back to pay for the bulb ,the same young man seeing that I was waiting for John .told me that the bulb was on the house and bade me a safe journey. WOW. Now that is what I call good service and smart business. Regards. Don Alford More
by da46
Employees Worked With
Pertains to Parts dept.
