Steele Ford Lincoln

Smooth Sailing Tracey was excellent to work with and answered all my questions. She knew the product and was able to offer great lease pricing. Two thums up! Tracey was excellent to work with and answered all my questions. She knew the product and was able to offer great lease pricing. Two thums up! More

Repaired the Wrong Thing I sent my daughter to this dealership with the thought that she wouldn't get taken advantage of, as she is young and a student. After bringing her car I sent my daughter to this dealership with the thought that she wouldn't get taken advantage of, as she is young and a student. After bringing her car in due to a loud noise that was occurring at different speeds when driving, they charged her over $1000 and changed the air conditioning fan. Clearly they never took it for a test drive or had it on the hoist to look at what the issue might actually be. On her way home from the dealership, the noise continued. A call was put in to have somebody deal with the real issue and, to this day, we have not had a call back. This is so disappointing and the worst experience we have ever had. She went to another mechanic at a different garage and they found the problem, fixed it (for $124) and sent her on her merry way. I would never recommend this dealership to anyone! More

Unhappy customer Horrible customer service I've now had my 2017 escape in 13 times in one year there replaced coil, purge valve ,repaired leak in trunk twice replaced Horrible customer service I've now had my 2017 escape in 13 times in one year there replaced coil, purge valve ,repaired leak in trunk twice replaced the engine ,replaced turbo charger . When I went to pick it up last from the dealership after having the engine and turbo charger replaced. I couldn't ever get it out of the dealership parking lot because it would not start .It is still at the dealership now getting a computer replaced. After all of this when I went to Express my frustrations to the general manager I was was told that if I had raised my voice again I would be removed off if the property. Extreamly frustrated with the way ford canada and steele ford is handling this many issues I'm having with a 1 year old vehicle that I have purchased from them. More

Unhappy customer I bought a 2017 ford escape last year . And I've had multiple defects with the vehicle . Coil has been replaced,purge valve has been replaced ,I've ha I bought a 2017 ford escape last year . And I've had multiple defects with the vehicle . Coil has been replaced,purge valve has been replaced ,I've had a leak in my trunk space twice,multiple issues with my fab keys and a small issue with my windshield wipers .In total I've had to take my brand new vehichile to the dealership 9 times. I am disgusted with the way ford is dismissing my issue of having to take my brand new vehicle back to the dealership every few months for repairs. It will be my first and last time ever purchasing a ford vehicle. More

Terrible Service 2016 Mustang with squeal on shutdown. Three times and still not fixed. I sent a video and the agent didn't bother to tell me that she couldn't open 2016 Mustang with squeal on shutdown. Three times and still not fixed. I sent a video and the agent didn't bother to tell me that she couldn't open it before my appointment. Registered complaint with Ford Canada and was told that it is up to the dealer to get in touch with me... they never did. I will not return to this dealership again. More

The Service Department is bad I made an appointment two weeks ago to have my winter tires put on. My appointment was for 9 o’clock this morning and I told them I would pick my vehi I made an appointment two weeks ago to have my winter tires put on. My appointment was for 9 o’clock this morning and I told them I would pick my vehicle up at 4 PM. It’s now 5 PM and I am still waiting for my vehicle. Worst customer service ever. I purchased the Ford vehicle in New Glasgow at the Ford dealership there and going forward it will be worth the drive to get my service done there rather than sit in the waiting room of Steele Ford. More

Faulty and Dangerous Repair work I went for an oil change with no prior issues. They claimed I needed a transmission seal replaced. 2 axle replacements later followed by 3rd axle repl I went for an oil change with no prior issues. They claimed I needed a transmission seal replaced. 2 axle replacements later followed by 3rd axle replacement by a dealer in U.S. where I broke down, my vehicle is finally fixed. The U.S. dealership was exemplary. They truly cared about their product. They even double checked their work 4 days later to ensure everything was fine and 2700kms later still no issue. The U. S. dealer actually knew what they were doing and fixed it. They explained the axle wanted to pull out resulting in buffering. I'm lucky to be alive. They thoroughly inspected the transmission, as well, and it was fine. The entire assembly required replacing so no further issues. Similar to other reports here about Steele, Steele would argue with me about the repeated visits and lack of repair, attempted to say it was the vehicle I bought and not them, then ask me what they should do to fix it, and so on. The attempted to avoid accountability for their work and tried to shrug responsibility for the repair decisions on to me. This was a nightmare and ruined a bucket list trip for me. Made me 7 hours late for the start of a very special 4 day event. I missed the entire day registration and event start up, and an opening concert by world renowned musicians. I spent $1000s on that trip. I nor anyone on my family will ever do business with Steele Ford or any dealer associated with its owners. Everyone I know will know about this. I filed complaints with Ford Canada and the BBB. Ford Canada was supposed to get back to me within 24hrs of my initial report, its now almost 96hrs later.....nothing. I contacted them again today. They stated they contacted Steele about the matter and they have not returned their calls. Thank God I found a dealer in the U.S. who cared and fixed my car. If zero stars were an option that's what Steele would get. ***UPDATE: After 3 weeks of gamesmwith Steele Ford, including avoiding calling Ford Canada back after numerous contacts, Ford Canada is moving forward with negotiating a remedy. Ford Canada has been excellent. More

Service is byFar the worse I recently had my service of my Lincoln as a customer of the past two years service. Has not lived up my expectations poor service and untruthful I recently had my service of my Lincoln as a customer of the past two years service. Has not lived up my expectations poor service and untruthful More

Regular maintenance I was handled in professional manner . Work was completed on time . The service personnel were great to work with to explain my concerns. All wor I was handled in professional manner . Work was completed on time . The service personnel were great to work with to explain my concerns. All work was completed to my satisfaction ahead of schedule More

New Vehicle Purchase Just purchased a 2017 Ford Escape (Titanium model). Our sales advisor, Bob Powers was excellent! He went above and beyond explaining the new feature Just purchased a 2017 Ford Escape (Titanium model). Our sales advisor, Bob Powers was excellent! He went above and beyond explaining the new features of this amazing vehicle. He answered all of my questions and then some!! My husband and I have dealt with Bob in the past and will continue to do so. He responds to a call/text right away and is always there to help. Thanks Bob!! The only issue I had which had nothing to do with Bob, is that the detailing was not as thorough as I would expect especially on a brand new car. More