Steele Ford Lincoln

The Service Department is bad I made an appointment two weeks ago to have my winter tires put on. My appointment was for 9 o’clock this morning and I told them I would pick my vehi I made an appointment two weeks ago to have my winter tires put on. My appointment was for 9 o’clock this morning and I told them I would pick my vehicle up at 4 PM. It’s now 5 PM and I am still waiting for my vehicle. Worst customer service ever. I purchased the Ford vehicle in New Glasgow at the Ford dealership there and going forward it will be worth the drive to get my service done there rather than sit in the waiting room of Steele Ford. More

Faulty and Dangerous Repair work I went for an oil change with no prior issues. They claimed I needed a transmission seal replaced. 2 axle replacements later followed by 3rd axle repl I went for an oil change with no prior issues. They claimed I needed a transmission seal replaced. 2 axle replacements later followed by 3rd axle replacement by a dealer in U.S. where I broke down, my vehicle is finally fixed. The U.S. dealership was exemplary. They truly cared about their product. They even double checked their work 4 days later to ensure everything was fine and 2700kms later still no issue. The U. S. dealer actually knew what they were doing and fixed it. They explained the axle wanted to pull out resulting in buffering. I'm lucky to be alive. They thoroughly inspected the transmission, as well, and it was fine. The entire assembly required replacing so no further issues. Similar to other reports here about Steele, Steele would argue with me about the repeated visits and lack of repair, attempted to say it was the vehicle I bought and not them, then ask me what they should do to fix it, and so on. The attempted to avoid accountability for their work and tried to shrug responsibility for the repair decisions on to me. This was a nightmare and ruined a bucket list trip for me. Made me 7 hours late for the start of a very special 4 day event. I missed the entire day registration and event start up, and an opening concert by world renowned musicians. I spent $1000s on that trip. I nor anyone on my family will ever do business with Steele Ford or any dealer associated with its owners. Everyone I know will know about this. I filed complaints with Ford Canada and the BBB. Ford Canada was supposed to get back to me within 24hrs of my initial report, its now almost 96hrs later.....nothing. I contacted them again today. They stated they contacted Steele about the matter and they have not returned their calls. Thank God I found a dealer in the U.S. who cared and fixed my car. If zero stars were an option that's what Steele would get. ***UPDATE: After 3 weeks of gamesmwith Steele Ford, including avoiding calling Ford Canada back after numerous contacts, Ford Canada is moving forward with negotiating a remedy. Ford Canada has been excellent. More

Service is byFar the worse I recently had my service of my Lincoln as a customer of the past two years service. Has not lived up my expectations poor service and untruthful I recently had my service of my Lincoln as a customer of the past two years service. Has not lived up my expectations poor service and untruthful More

Regular maintenance I was handled in professional manner . Work was completed on time . The service personnel were great to work with to explain my concerns. All wor I was handled in professional manner . Work was completed on time . The service personnel were great to work with to explain my concerns. All work was completed to my satisfaction ahead of schedule More

New Vehicle Purchase Just purchased a 2017 Ford Escape (Titanium model). Our sales advisor, Bob Powers was excellent! He went above and beyond explaining the new feature Just purchased a 2017 Ford Escape (Titanium model). Our sales advisor, Bob Powers was excellent! He went above and beyond explaining the new features of this amazing vehicle. He answered all of my questions and then some!! My husband and I have dealt with Bob in the past and will continue to do so. He responds to a call/text right away and is always there to help. Thanks Bob!! The only issue I had which had nothing to do with Bob, is that the detailing was not as thorough as I would expect especially on a brand new car. More

Will never return to this dealership Worst service I've ever encountered not once, but the two times we've had to take our 2015 Ford Focus in to be serviced. Will be making a formal compl Worst service I've ever encountered not once, but the two times we've had to take our 2015 Ford Focus in to be serviced. Will be making a formal complaint about this dealership. They try to get you to pay out of pocket while the service is supposedly under warranty and this last visit they "conveniently" told us the warranty JUST ran out. Surprise, surprise. Even though we know the warranty was still in place (it's based off of kms) There's also a well known issue when it comes to the 2015 Focus transmissions and we were placed on a waiting list for MONTHS to get it replaced. Upon arriving at our appointment we were then informed they do a test to see if the transmission needs to be replaced- meaning if it doesn't do the stuttering at that EXACT moment, you don't get the replacement. Complete and utter bull. Never going back there. More

friendly and knowledgeable staff I had a grate experience shopping here. I needed a truck for a vary particular purpose and Walter Rudderham found it for me hitting the nail on the h I had a grate experience shopping here. I needed a truck for a vary particular purpose and Walter Rudderham found it for me hitting the nail on the head. Good job! I live out of town and going there in person is a 12 hr round trip journey. I bought my truck over the phone and when I got there to sign the papers and see it in person everything was done and ready to go and the truck exceeded all expectations. Again grate job More

Excellent purchasing experience Stacey Scanlon was very personable and proved to be an excellent problem solver. Her commitment to making the purchasing experience as smooth as possi Stacey Scanlon was very personable and proved to be an excellent problem solver. Her commitment to making the purchasing experience as smooth as possible was greatly appreciated. More

Stephanee was very professional and helpful with my questio. I needed information reference our Ford Mustang. Stephanie help me understand the warranty on what covered and how the warranty worked.she was very kn I needed information reference our Ford Mustang. Stephanie help me understand the warranty on what covered and how the warranty worked.she was very knowledgeable and professional. More

Looking to buy my first car from a dealership I have never met such great people. Very helpful giving me all the ins and outs. I did look at cars r us and a few other places but I was drawn back h I have never met such great people. Very helpful giving me all the ins and outs. I did look at cars r us and a few other places but I was drawn back here.. thanks again for everything!! More