Steele Ford Lincoln

Oil Change Waited almost 3 hours for an oil change. Poor customer service kept being told another 30 mins another 30 mins, Waiting room is cold and uncomfortab Waited almost 3 hours for an oil change. Poor customer service kept being told another 30 mins another 30 mins, Waiting room is cold and uncomfortable, terrible coffee More

2019 ford f-150 Kyla Dunnington and Anthony Stundon were excellent to deal with. Everything was ready to go when I arrived to pick up my new F-150. Kyla Dunnington and Anthony Stundon were excellent to deal with. Everything was ready to go when I arrived to pick up my new F-150. More

Purcchased a 2016 MKX I highly recommend this dealership to anyone looking to buy a vehicle. We had an awesome Car rep David Crocker and have actually enjoyed buying a ve I highly recommend this dealership to anyone looking to buy a vehicle. We had an awesome Car rep David Crocker and have actually enjoyed buying a vehicle which is usually a painful thing:):) All the staff at Steele Ford Lincoln whom we dealt with were great . I am sure when the time comes to get another vehicle, we will for sure go back . More

By far the best I couldn't be happier with how things went. The sales staff we're on point , professional and patient. They worked grate to get me the best deal possi I couldn't be happier with how things went. The sales staff we're on point , professional and patient. They worked grate to get me the best deal possible. When I arrive to pick up the truck the paperwork was ready, organized and it took no time to get me on the road. I very much appreciate everything they've done. More

Purchase of new vehicle = Ford Escape Purchase of 2019 Ford Escape George Smith : Met George 3 times over the course of this purchase. I never felt pressured into the sale from the firs Purchase of 2019 Ford Escape George Smith : Met George 3 times over the course of this purchase. I never felt pressured into the sale from the first visit to the last. Explained all the options of the vehicle and was always ready to step aside when my wife and I wanted to discuss something in confidence. Day of the sale went smoothly and everything was ready when we arrived. Sammy(Finance) Very friendly and when we got to the business of the various options on maintenance we never felt the pressure of been Upsold on any thing. He had everything hand written down on the various options and while chatting with him we could clearly see the option we took was the best and the good part was that after we left his office we still felt that it was the best option. Over all it was a no pressure sales job by both George & Sammy and we were completely satisfied. On a negative note my wife wanted a white or red escape but because we were getting snow tires and undercoating those colors were not available to us. Apparently those colors had to be bought in and even after we suggested we pay for this it couldn't be done. More

Smooth Sailing Tracey was excellent to work with and answered all my questions. She knew the product and was able to offer great lease pricing. Two thums up! Tracey was excellent to work with and answered all my questions. She knew the product and was able to offer great lease pricing. Two thums up! More

Repaired the Wrong Thing I sent my daughter to this dealership with the thought that she wouldn't get taken advantage of, as she is young and a student. After bringing her car I sent my daughter to this dealership with the thought that she wouldn't get taken advantage of, as she is young and a student. After bringing her car in due to a loud noise that was occurring at different speeds when driving, they charged her over $1000 and changed the air conditioning fan. Clearly they never took it for a test drive or had it on the hoist to look at what the issue might actually be. On her way home from the dealership, the noise continued. A call was put in to have somebody deal with the real issue and, to this day, we have not had a call back. This is so disappointing and the worst experience we have ever had. She went to another mechanic at a different garage and they found the problem, fixed it (for $124) and sent her on her merry way. I would never recommend this dealership to anyone! More

Unhappy customer Horrible customer service I've now had my 2017 escape in 13 times in one year there replaced coil, purge valve ,repaired leak in trunk twice replaced Horrible customer service I've now had my 2017 escape in 13 times in one year there replaced coil, purge valve ,repaired leak in trunk twice replaced the engine ,replaced turbo charger . When I went to pick it up last from the dealership after having the engine and turbo charger replaced. I couldn't ever get it out of the dealership parking lot because it would not start .It is still at the dealership now getting a computer replaced. After all of this when I went to Express my frustrations to the general manager I was was told that if I had raised my voice again I would be removed off if the property. Extreamly frustrated with the way ford canada and steele ford is handling this many issues I'm having with a 1 year old vehicle that I have purchased from them. More

Unhappy customer I bought a 2017 ford escape last year . And I've had multiple defects with the vehicle . Coil has been replaced,purge valve has been replaced ,I've ha I bought a 2017 ford escape last year . And I've had multiple defects with the vehicle . Coil has been replaced,purge valve has been replaced ,I've had a leak in my trunk space twice,multiple issues with my fab keys and a small issue with my windshield wipers .In total I've had to take my brand new vehichile to the dealership 9 times. I am disgusted with the way ford is dismissing my issue of having to take my brand new vehicle back to the dealership every few months for repairs. It will be my first and last time ever purchasing a ford vehicle. More

Terrible Service 2016 Mustang with squeal on shutdown. Three times and still not fixed. I sent a video and the agent didn't bother to tell me that she couldn't open 2016 Mustang with squeal on shutdown. Three times and still not fixed. I sent a video and the agent didn't bother to tell me that she couldn't open it before my appointment. Registered complaint with Ford Canada and was told that it is up to the dealer to get in touch with me... they never did. I will not return to this dealership again. More