Steele Chrysler Dodge Jeep

Scheduled maintenance check I took my 2013 Ram in for my scheduled maintenance check in May. I had called and had an appointment booked for 11am that morning. I sat in the waitin I took my 2013 Ram in for my scheduled maintenance check in May. I had called and had an appointment booked for 11am that morning. I sat in the waiting area for over FOUR hours for a booked appointment for what I thought would be an oil change and tire rotation. When I was not called to the bay after 2 hours, I went to the garage and was told it was not done yet and buddy must be at lunch because he couldn't find him. After 2 more hours of waiting, I went to garage again and was told they were just finishing up. Another 1/2 hour (at least) I was told it would be $300. I was NOT notified before the work was done. Although the fella at the service desk was really good to deal with.... he knew his people skills, the wait and the work done was NOT acceptable. While I was waiting, I went for a walk around the parking lot. There were 4 salesmen standing at the door who ALL walked away when I approached them to talk about the truck prices. Disgusted!!!! Shame on you Steele Chrysler!!!! More

What was I thinking getting work done without the written estimate in my hands. Ashleigh told me on the phone it would cost $273 + $70 = $343 ($394.45 with taxes) to get a rear bearing replaced. I phoned a estimate in my hands. Ashleigh told me on the phone it would cost $273 + $70 = $343 ($394.45 with taxes) to get a rear bearing replaced. I phoned around and found their quote reasonable for a dealership (a bit more expensive than Speedy, quite a bit more than Canadian Tire). My wife brings the van in for repairs and ends up paying $530.85! What the _____ is wrong with this picture! Buyer beware... More

Bought a used Jeep from them. The sales people there are very good in selling you a car -- not very knowledgeable about the rest of a costumer's needs. The service department is good, but the dealership is very good in selling you a car -- not very knowledgeable about the rest of a costumer's needs. The service department is good, but the dealership is very siloed and the costumer service is only OK if one accepts waiting for hours for service despite appointments and being patronized by sales reps. More

Salesperson was friendly although more aggressive than I would have liked. We didn't intend on buying a car that day, but were kind of roped in. It was our first time buying a used car so we didn't know h would have liked. We didn't intend on buying a car that day, but were kind of roped in. It was our first time buying a used car so we didn't know how the game works. We finally settled on a price, after the salesperson cleared it with the general manager (ha ha). We had a final look at the car before signing anything and noticed it was full of paint chips which had been hastily covered over with touch-up paint. We didn't pay much attention during our test drive as we didn't expect to be buying that car that day. I'm sure they were well aware of the paint damage but nothing was ever mentioned. Initially we felt bad for reneging on the deal, but after reflecting on it I realized that they probably knew they were selling us a paint damaged car. I accept some responsibility for not checking the car over properly, but again, it was never my intention to be haggling on that car that day. I was more interested in the ride, but I will pay more attention next time. More