St. Albert Dodge Chrysler Ltd

Great service First place we looked at for a vehicle and ended up getting one ! Great customer service & informative throughout the whole experience ! Good first ex First place we looked at for a vehicle and ended up getting one ! Great customer service & informative throughout the whole experience ! Good first experience buying a new car through a dealership! More

5-Star Service From the first time we visited St. Albert Dodge, we knew we were among friends who would take care of us, and they did just that. Both Jay & Adam made From the first time we visited St. Albert Dodge, we knew we were among friends who would take care of us, and they did just that. Both Jay & Adam made our purchasing experience an easy and enjoyable one, and we couldn’t be more thankful for their honest hard work. Overall 5-Stars, and would highly recommend you visit St.Albert Dodge for your next vehicle purchase! More

Dropped in for a look and left with a 2018 Grand Caravan We were met outside the dealership by a very nice gentleman who turned out to be one of the salesmen, Stephen Reilly. I was a bit wary at first as I h We were met outside the dealership by a very nice gentleman who turned out to be one of the salesmen, Stephen Reilly. I was a bit wary at first as I have been in a few dealerships that make you feel like you are imposing on their time. Stephen and St. Albert Dodge are the exact opposite: friendly, outgoing, courteous, never pushy, they listen and try to get you into a vehicle that is suited to your needs and within your price range. I know where I am going for my next vehicle and I have already started telling all my friends and family about this jewel of a dealership in St. Albert. More

Bait & Switch My reason for this 1 star review is as follows: May 2nd I contacted this dealership to seek preapproval for a Jeep, taking into consideration t My reason for this 1 star review is as follows: May 2nd I contacted this dealership to seek preapproval for a Jeep, taking into consideration that I was trading in my Ford F150 that I have owned for 8 months and has under 5,000kms on it. I was contacted by the salesman and after info was given a preapproval came through. At that time I made an appointment to go into the dealership. I am not one to waste my time or that of others, therefore the preapproval was key to my going in. When I arrived one of the first things I did was grab a brochure they had for the upcoming Gladiator in 2020, as my man has interest in purchasing one. My appointment went well, the salesman was super helpful. Once I left we texted back and forth for a couple of days while we hashed out a payment that would work within my budget. The final deal was for one of their fleet clearance vehicles, a brand new 2017 Jeep Sahara. An appointment was made for me to come in at 9am May 18th for a test drive and signing off on papers. I was super excited and talked of little else. On Friday less then 24hours before my noted appointment I received a text while at work from the salesman informing me that he was forwarding me an email from his sales manager. The email in short was rescinding the offer made and offering instead a lower end Jeep with less options then my truck has. The following is a copy and paste from that email. "would result for a $14,350 loss to our company and that’s just a bit to aggressive. I am willing to loose max $8000 and place $2000 more then the trade is worth to make the deal go away". So he was willing to lose $10,000 in total but his bottom line that had him treat a client with such disregard was $4,350. He in his own words wanted to make the deal go away. When I got that message at work Friday it truly ruined my day, I was crushed. It goes without saying that my man will not be coming to your dealership for the Gladiator. That said it would seem that you have no issues with losing one client so what's another right? Clearly honoring your word and client service are not high on your agenda. St.Albert Dodge....Dodging on a Deal More

Great Matt was great to deal with he made my purchase so much easier. Found a great Jeep at a great price would definitely go back. Matt was great to deal with he made my purchase so much easier. Found a great Jeep at a great price would definitely go back. More

Sales Experience The salesman Jeff Foss was amazing and thorough, he was readily available and answered everything with prompt responses with proper solution. I wo The salesman Jeff Foss was amazing and thorough, he was readily available and answered everything with prompt responses with proper solution. I would recommend Jeff to anyone looking for a vehicle. More

Chad Ferguson is a great sales person and the staff The staff very accomodating and very helpful would reccomend St.Albert Dodge for all your needs ask for Chad Ferguson. The fiance manager also very ni The staff very accomodating and very helpful would reccomend St.Albert Dodge for all your needs ask for Chad Ferguson. The fiance manager also very nice worked hard to get me on my way as quick as possible. More

Great Sales Team Great Sales & Finance teams. No pressure, fast response. Easiest new car deal we have ever done!!! Way to go Chad Davis, Matt MacLean, Jerry Joseph, V Great Sales & Finance teams. No pressure, fast response. Easiest new car deal we have ever done!!! Way to go Chad Davis, Matt MacLean, Jerry Joseph, Vince Lee & Clint Plante. Thanks for the best deal & easiest purchase ever. Will definitely recommend these guys to ALL our friends who are looking to buy a new or pre-owned vehicle. They are simply the best. Royce & Sheryl Winger More

Service Improvement Up until a couple years ago the service at this dealership absolutely stunk. They didn’t even have an after hour key drop off (had to leave keys at re Up until a couple years ago the service at this dealership absolutely stunk. They didn’t even have an after hour key drop off (had to leave keys at reception desk)!!!! Every service trip was actually two trips 1)” yes there’s a problem” and 2) “appointment to FIX the problem “ They NEVER considered inconvenience. Then, a third time because they didn’t have parts and usually a fourth time to fix what they neglected to fix in last appointment. Jury is still out because any service beats the xx they used to offer. More

Ordinary Did not feel great the dealer ship tryed hard not to let have any gimmes small win make you feel.justifed spending all that money Did not feel great the dealer ship tryed hard not to let have any gimmes small win make you feel.justifed spending all that money More