St. Albert Dodge Chrysler Ltd

St Albert Dodge refuses to acknowledge a payment of almost $1400 for an extended warranty on a Chrysler Grand Caravan. The initial 3 years had lapsed and when the extended warranty went to be used, the almost $1400 for an extended warranty on a Chrysler Grand Caravan. The initial 3 years had lapsed and when the extended warranty went to be used, the dealer indicated there was nothing in the system!! St Albert Dodge refuses to return any calls or texts to discuss. Basically they robbed an 86 year old mother, grand mother and great grandmother. This practice by St Albert Dodge has forced us to contact government officials in order for them to be involved! Things went well we thought, when the vehicle was purchased. But after sales has been a travesty of biblical proportions with no one including management will to return phone calls etc! How can St Albert Dodge consciously rob the elderly of money! Adam was the salesperson and Dylan Van Hees was the manager at the time of purchase. This dealer cannot be trusted and consumers should be extremely cautious of every person employed, as Adam is an assistant manager and freely finds stealing from the elderly an easy task. $1400 from my mothers pension went to that warranty and she was robbed!! More

Just bought a 2022 ram diesel from Maz. He bent over backwards to get us into the truck of our dreams. Thanks to the whole team awesome experience. Talk to Maz if your looking for a vehicle He bent over backwards to get us into the truck of our dreams. Thanks to the whole team awesome experience. Talk to Maz if your looking for a vehicle he won’t let you down. More

What started as a bad experience, turned to a great experience. I was having a problem with the battery in my 22 Jeep Wrangler, booked an appointment and brought it in the next day . When I got the experience. I was having a problem with the battery in my 22 Jeep Wrangler, booked an appointment and brought it in the next day . When I got there I was told I would have to leave it there all day, I couldn't do that as I had other appointments later that day, I told them I wasn't told I would have to leave it all day and to cancel my appointment and left. I spoke with Brad McCorry (General Manager) on Monday about what happened, he apologized for what happened and for the miscommunication we had (we emailed a few times), then he ask me to give him a day to figure things out. Brad called me the next day and he arranged for someone to bring me a loaner and pick up my Jeep. They had my Jeep for 2 days, replaced the battery (it was bad, failed their test), did the oil change and tire rotation I ask for and did an inspection and found one of my rear shocks was leaking so they ordered the parts and will call me when they are in. When everything was fixed and my jeep was ready they called me and I was going to pick up my jeep, but the loaner had a dead battery, Richard (service advisor) sent someone with my Jeep and picked up the loaner. Now that's AMAZING customer service. I've bought two 2022 Jeep Wranglers from them one in the summer of 22, got into an accident in Dec and totalled that jeep, so I bought another one in Dec. xx. Albert Dodge was Amazing to deal with each time. I will be buying a 2024 in the spring. Thanks Brad for taking Extremely Good Care of me. More

Well first of all I would like to thank Shannon and finance for helping me get the keep I wanted they are so pleasant and very helpful to all ur needs in vehicles I will definitely recommend St Albert finance for helping me get the keep I wanted they are so pleasant and very helpful to all ur needs in vehicles I will definitely recommend St Albert Dodge for for theirs services and great customer service thank you again so much ST. ALBERT DODGE More

After finally deciding to upgrade my old truck, I called the dealership I used previously to talk to Mazin, my previous salesman. He was no longer with the other dealership, so I tried to track him down on the dealership I used previously to talk to Mazin, my previous salesman. He was no longer with the other dealership, so I tried to track him down on the internet. I have bought 2 other trucks from him previously and he has always been straight with me and actually listens to what I want and respects my opinions and budget. No high-pressure tactics. Thankfully, I was able to locate him here at St. Albert Dodge and reached out. As before, he worked hard to get me what I wanted and I bought my 3rd truck from him. I work out of town and was only here for a short time. He accommodated my schedule, was very responsive and even brought the truck to me. Great service! The rest of the staff was very pleasant to deal with also. I highly recommend Mazin and St Albert Dodge if you are looking for a new vehicle! More

Poor communication. Make sure what is said is in writing. I dealt with Kas and Evan Make sure what is said is in writing. I dealt with Kas and Evan More

Amazing sales staff. Not pushy no pressure. I’ve bought 5 Dodge/Jeep products In the last 6 years this dealership is by far the best one I’ve had to deal with I will cont Not pushy no pressure. I’ve bought 5 Dodge/Jeep products In the last 6 years this dealership is by far the best one I’ve had to deal with I will continue to give my business to them More

I was told unless I am serious of making an offer to buy the car otherwise they don't want people coming in putting mileages on their new vehicles on test drives... my wife and I decided to walk-out the dea the car otherwise they don't want people coming in putting mileages on their new vehicles on test drives... my wife and I decided to walk-out the dealership that very moment. More

We are very happy with our salesman Kas. Very fro and accommodating We would definitely recommend St Albert Dodge Very fro and accommodating We would definitely recommend St Albert Dodge More