St. Albert Dodge Chrysler Ltd

EDIT: due to my review, St Albert Dodge has cut ties with us and is refusing to fix the damage caused by their staff. Absolutely pathetic and shameful. I am completely fed up and done with St Albert Dodge us and is refusing to fix the damage caused by their staff. Absolutely pathetic and shameful. I am completely fed up and done with St Albert Dodge after being a loyal customer here, buying our last 3 vehicles from here. I ran into issues with my 2018 Dodge Durango last spring. We had the service department at St Albert replace my head gaskets. The job was not done properly after $5000 out of pocket repairs, so they had to redo the job the following December. We got the SUV back right before Christmas (on Christmas eve). The engine was shaking profusely and leaking coolant everywhere. Of course they were closed for the holidays and we were stuck with an unreliable, damaged SUV because the incompetent staff member couldn't even check over the job they did and rushed to get it back to us. We brought it back in after the holidays, they somewhat addressed the issue by fixing the leaking coolant, but the engine still sounded rough and was SHAKING. We brought it back in THREE more times (which of course was never documented) and kept telling us "it's fine" as the shaking progressively got worse. I brought my SUV back in last week to have the issues looked at, yet again. The service guy noticed the shaking immediately as well. My air conditioning has also been "hissing" since I got it back, which ALSO happened after the first time they replaced my head gaskets, and they were able to fix when I brought it back in that time. They told me this time they wouldn't be fixing the air conditioning because "it's fine" (even though I showed them proof of how they fixed it last time, yet they still refused to believe me and denied it) and told me the "engine mounts" are broken as well which was causing the shaking. They said "it wasn't their fault" because they "never went near that area" when replacing the head gaskets. So they said we would have to pay $1500 out of pocket to fix that now. We argued that the engine was fine until they touched it in December, and that they shaking started after that. They kept denying it. Said someone would call us about it, yet they never did end up calling. I don't trust them, so we brought the SUV to another shop to have the engine mounts repaired. The shop asked me why I would think it's the engine mounts. I told them the story. They said that seems HIGHLY UNLIKELY and unusual so they wanted to investigate it first. They took it for a road test and checked it out. The engine mounts are fine. There is damage with the pulleys from previous work, done by St Albert Dodge, exactly like we thought in the first place. So St albert dodge was going to charge us another $1500, out of pocket, to fix something that WASN'T EVEN BROKEN, while leaving the damage THEY caused to my engine. After all the other miscellaneous damage and problems they have already caused to my vehicle. I also want to add that after one of the many times their "mechanics" had my SUV, my key fob sensor (in my trunk - NO WHERE near where they were working) was mysteriously damaged, and they didn't even connect my windshield wipers back to the engine (which I found out while driving with my two young kids on a highway in freezing rain). They have zero regard for the safety of their customers. Their mechanics are incompetent and negligent. I would never recommend this place to anyone and I would give ZERO stars if I could. Thanks for completely damaging my vehicle that I trusted with your business and staff to fix. More

Thanks so much to Andrew, the Assistant Parts Manager at St Albert Dodge, for going WAY above & beyond in helping me solve a self-inflicted problem with the lights on our Dodge Grand Caravan. Although just St Albert Dodge, for going WAY above & beyond in helping me solve a self-inflicted problem with the lights on our Dodge Grand Caravan. Although just a minor problem, it sure mattered to me, so Andrew worked hard to find the right parts & then to ensure that they worked & that I was happy. Thank you so much!! More

St Albert Dodge is so customer orientated. They have really friendly staff and are very accommodating. They have really friendly staff and are very accommodating. More

I am happy with my new purchase of a grand Cherokee ltd. Staff were courteous and helpful. Curtis, the sales manager and Evan,the finance officer explained everything and made sure the vehicle was exactly Staff were courteous and helpful. Curtis, the sales manager and Evan,the finance officer explained everything and made sure the vehicle was exactly what I asked for. Brayden was helpful explaining all the electronics. Terry More

looking for a vehicle, check with Shannon Shunt he is honest and brilliant. Thanks Shannon honest and brilliant. Thanks Shannon More

St Albert Dodge refuses to acknowledge a payment of almost $1400 for an extended warranty on a Chrysler Grand Caravan. The initial 3 years had lapsed and when the extended warranty went to be used, the almost $1400 for an extended warranty on a Chrysler Grand Caravan. The initial 3 years had lapsed and when the extended warranty went to be used, the dealer indicated there was nothing in the system!! St Albert Dodge refuses to return any calls or texts to discuss. Basically they robbed an 86 year old mother, grand mother and great grandmother. This practice by St Albert Dodge has forced us to contact government officials in order for them to be involved! Things went well we thought, when the vehicle was purchased. But after sales has been a travesty of biblical proportions with no one including management will to return phone calls etc! How can St Albert Dodge consciously rob the elderly of money! Adam was the salesperson and Dylan Van Hees was the manager at the time of purchase. This dealer cannot be trusted and consumers should be extremely cautious of every person employed, as Adam is an assistant manager and freely finds stealing from the elderly an easy task. $1400 from my mothers pension went to that warranty and she was robbed!! More

Just bought a 2022 ram diesel from Maz. He bent over backwards to get us into the truck of our dreams. Thanks to the whole team awesome experience. Talk to Maz if your looking for a vehicle He bent over backwards to get us into the truck of our dreams. Thanks to the whole team awesome experience. Talk to Maz if your looking for a vehicle he won’t let you down. More

What started as a bad experience, turned to a great experience. I was having a problem with the battery in my 22 Jeep Wrangler, booked an appointment and brought it in the next day . When I got the experience. I was having a problem with the battery in my 22 Jeep Wrangler, booked an appointment and brought it in the next day . When I got there I was told I would have to leave it there all day, I couldn't do that as I had other appointments later that day, I told them I wasn't told I would have to leave it all day and to cancel my appointment and left. I spoke with Brad McCorry (General Manager) on Monday about what happened, he apologized for what happened and for the miscommunication we had (we emailed a few times), then he ask me to give him a day to figure things out. Brad called me the next day and he arranged for someone to bring me a loaner and pick up my Jeep. They had my Jeep for 2 days, replaced the battery (it was bad, failed their test), did the oil change and tire rotation I ask for and did an inspection and found one of my rear shocks was leaking so they ordered the parts and will call me when they are in. When everything was fixed and my jeep was ready they called me and I was going to pick up my jeep, but the loaner had a dead battery, Richard (service advisor) sent someone with my Jeep and picked up the loaner. Now that's AMAZING customer service. I've bought two 2022 Jeep Wranglers from them one in the summer of 22, got into an accident in Dec and totalled that jeep, so I bought another one in Dec. xx. Albert Dodge was Amazing to deal with each time. I will be buying a 2024 in the spring. Thanks Brad for taking Extremely Good Care of me. More

Well first of all I would like to thank Shannon and finance for helping me get the keep I wanted they are so pleasant and very helpful to all ur needs in vehicles I will definitely recommend St Albert finance for helping me get the keep I wanted they are so pleasant and very helpful to all ur needs in vehicles I will definitely recommend St Albert Dodge for for theirs services and great customer service thank you again so much ST. ALBERT DODGE More