Spinelli Toyota Pointe Claire

Bought a brand new Toyota Rav4 2012 end of this past October. First issue was the optional car starter. I never gave them a confirmation and they installed it nevertheless without my consent and charged October. First issue was the optional car starter. I never gave them a confirmation and they installed it nevertheless without my consent and charged me 3 times the cost. Second issue, I went to get a car wash yesterday for the first time (no contact wash at the local Ultramar gas station) and I noticed lots of scratches all over the place. On the hood, on the side doors, around the windows. All seem to be on curved edges only, looks like some kind of buffing machine did it. Now I'll have to fight this with them and they'll probably point the finger back at me. More

I left my car in the garage at 7 am for servicing which included oil change, tire replacement and injectors cleaning. The expected cost was 500$. When I came back at 4 pm, not only my car was not ready but included oil change, tire replacement and injectors cleaning. The expected cost was 500$. When I came back at 4 pm, not only my car was not ready but I was informed that the car needed extra work worth 400$. I went to see the manager and asked him why they did not call me at work so I could change the work package so the bill would not be too high. The manager told me that I had to tell them when I left the car to call me if there was any inspection finding. I could not believe what I heard. I delt with many garages before and this is the first time I heard this. That`s what Spinelli Toyota service is all about. More

Worst Service Department I've dealt with. I've had a Toyota for 10 years. You can never speak to a live person, you always get a recording. Appointments require lots of messages being left back and fo Toyota for 10 years. You can never speak to a live person, you always get a recording. Appointments require lots of messages being left back and forth. Service takes hours to complete. You need to be ready to leave your car for 6-8 hours for routine services like oil changes or tire changes. More