Spinelli Toyota Lachine
Lachine, QC
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168 Reviews of Spinelli Toyota Lachine
Great experience…. .friendly & knowledgeable staff. We dealt with Massimo who was patient & took the time to address all of our questions, always with a smile and pleasa .friendly & knowledgeable staff. We dealt with Massimo who was patient & took the time to address all of our questions, always with a smile and pleasant attitude! First experience dealing with sales at Toyota Spinelli and no complaints! More
The sales dept are top notch but the call centet is the problem with wrong appointments being book. I took an appointment 3 weeks ago to have a tire change, was given an appointment. I was left waiting wit problem with wrong appointments being book. I took an appointment 3 weeks ago to have a tire change, was given an appointment. I was left waiting with my pager for over one hour and after complaining I was finally told I had an appointment for the 8K inspection, well I purchased the car in February and only have 5K on the odometer….where did that come from?we were 6 persons who was told our appointment was at 13:00….there is an issue with the call center and he needs to be fixed. I am questionning if I am taking delivery of the new Crown in the fall or going somewhere else, because it is pitifull. The service advisor was professional and very helpfull, but he is left to handle the crap the call center started. The lady at the call center is not held accountable the poor advisor is the one. Maybe they should implement an accountability factor to their payout. More
Once you have your estimate (took 1 day) then u have to book another day to get the work done, but overall great service and great customer service. book another day to get the work done, but overall great service and great customer service. More
It was a great experience dealing and getting Toyota Corolla from your company. Every visit was enjoyable and our questions were answered in every details. You staff was very helpful. Our Heartfelt than Corolla from your company. Every visit was enjoyable and our questions were answered in every details. You staff was very helpful. Our Heartfelt thanks and appreciation goes out to Massimo Cavallaro for his help and patience in every detail of our dealing. Anyone looking to Toyota we will recommend Spinelli Toyota. More