Spinelli Honda

Bad Attitude Purchasing the car was stressful, but the delivery went well. Since driving away, the customer service is non-existent. No one has once called to foll Purchasing the car was stressful, but the delivery went well. Since driving away, the customer service is non-existent. No one has once called to follow-up to see how I like my big purchase. I had to get 2 flat tires looked at 6 months after purchase & they only found 1 hole, I fixed 1 at dealership & took the car to a trusted garage next day & they found the hole in 2nd tire in seconds. At 7 months driving home with my son & the dash system stops working, my indicator lights, gas, engine temperature & all steering wheel controls stopped working. When I called the dealership & asked to speak to the service department, I was told they were closed. I had to ask what time they opened the next day. I quickly explained my issue & was told no one can help you. No suggestions, no reassurance - just nasty attitude. What do you car Spinelli - you got my money. Disgusted with your lack of customer care. More

New car bought with a scrath, from the dealer. Choisissez une autre représentante Honda. Le traitement après ventes fournis aux clients est décevant. Depuis le 9 août, je cours après Honda Spinelli Choisissez une autre représentante Honda. Le traitement après ventes fournis aux clients est décevant. Depuis le 9 août, je cours après Honda Spinelli pour régler un défaut qui leur appartient, sans résultat. Mes appels et mes messages ne sont plus retournés, ni par le représentant de ventes (véhicules neufs) ni par son supérieur. Une totale déconsidération, pour un acheteur d’un produit de 30k, moins de professionnalisme que chez Wal-Mart, ou Dollarama. More

dented my car during tire change and didn't tell me Did not enjoy my experience there. Noticed my car was dented, after I picked it up after having winter tires taken off. Walk around report showed the Did not enjoy my experience there. Noticed my car was dented, after I picked it up after having winter tires taken off. Walk around report showed the dent was not there before. They offered to fix it, after a lot of argument so to be honest, I'll pass because trust was broken because of the way the whole thing was handled with the employees I had to deal with. More

Be informed or pay! I went for a 50,000km oil change. Service technician advised me that a change of the CVT transmission fluid was overdue and should have been done at 4 I went for a 50,000km oil change. Service technician advised me that a change of the CVT transmission fluid was overdue and should have been done at 48,000km! The cost quoted was $152.88 plus tax. I said no thank you as this appeared to be to soon for a change. After my motor oil had been changed I was shown my cabin pollen filter which I knew would be dirty. I was quoted a price of $66.28 for the part, which I knew was crazy! Both of these recommended services and prices are on my oil change receipt. After returning home I had someone contact his Honda dealer in Ontario about the CVT fluid change. That dealer stated that when the fluid needs changing a service code would appear on the dash.....at about 90,000km. So a recommended change at a somewhat lower kms would be fine, but at 48,000km? The following day I went to an auto supply store and bought an American made exact Honda Accord fitting cabin filter for just under $16.00 plus tax. So Spinelli may offer competitive costs for oil changes, but watch out for cabin filters and recommended CVT fluid changes!!! My car is 2014 Accord 4 cylinder. More

Hello, all I can say about the service at Spinelli Honda is that it is without a doubt, the best service I have ever received. I DID NOT give the above best marks/grades just to go faster...i truly believe is that it is without a doubt, the best service I have ever received. I DID NOT give the above best marks/grades just to go faster...i truly believe in them. Examples of their level of service and professionalism .....1) we did not have a car prior to buying this one, and they offered to come pick us up from our home (we live about 15 kms away) to come and see the car....we were not signing anything just yet, just coming to look...and they repeated this when we signed...so they did it not only to "close" the deal but to show their commitment to customer service. 2) they were very VERY fair in the pricing. i think it was a great deal as i compared to 4 other Honda dealerships and what Spinelli was offering was BY FAR THE BEST!!!! it was a win/win.....we got the extended warranty and they threw in a few free extras (like oil changes)....we bought winter tires from them....and they installed them for free....in any negotiation, there must be compromise and Spinelli Honda was very fair in that aspect. So all this to say that, not only are we pleased about the vehicle itself and Honda's legendary quality build, but it is nice to see that they have quality in everything they do....especially the people at their dealerships. Honda Canada should be very proud of having a dealer like Spinelli represent them. Thanks for reading.......now go test drive already!!!!! More