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Southtown Hyundai
Edmonton, AB
673 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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673 Reviews of Southtown Hyundai
January 26, 2019
Rude employees + Unethical Practices We were at South Town Hyundai and interested in purchasing a new vehicle. We saw the vehicle advertised on the website $28 622 + GST. The sales r We were at South Town Hyundai and interested in purchasing a new vehicle. We saw the vehicle advertised on the website $28 622 + GST. The sales representative brought forth a price of $32 445.25 + GST, $3823.25 more than the advertised price. This took us by surprise as it was not expected and we felt that we had been misled by the post on the website. Part of this price difference was because of a $1299 Winter Package, $625.25 AMVIC fee, and $1899 3M Gold fee. These items weren't mentioned online and are all things we are not interested in and therefore feel we should not have to pay for them. This practice is also prohibited based on the AMVIC All In Pricing requirements, which effectively states that the only fee that can be added to an advertised price for a vehicle is GST (unless the buyer is interested in additional options). Moreover, the dealer's website itself indicates that " Prices for the provinces of Ontario, Alberta and British Columbia include dealer-installed accessories, optional equipment physically attached to the vehicle, transportation charges and any applicable administration fees, but do not include taxes, insurance or licensing fees." When we brought up that this practice is not permissible per AMVIC and a violation of the consumer protection act, they were extremely rude and disrespectful and they practically kicked us out of the store. We did end up filing a complaint against the unethical practices of this dealership and its attempt to take advantage of potential customers. More
by BASE
Employees Worked With
Josh Ferry
January 10, 2019
Southtown hyundai Is really a worst nightmare One of the sales person dont even know what type of car is he selling, they just want people to buy to them but after all the deal and money process t One of the sales person dont even know what type of car is he selling, they just want people to buy to them but after all the deal and money process they will leave you alone and if you want them to help you they will even give big amount than the right amount 💁🏻??? More
by A kid
Employees Worked With
Richard, Jared Nytchay, Doug Trieu
December 20, 2018
Inquiry on trading my vehicle Mark and Justin were very helpful, motivated and try their best effort to find you a vehicle that fits your budget you like. Looks to me there are bu Mark and Justin were very helpful, motivated and try their best effort to find you a vehicle that fits your budget you like. Looks to me there are bunch of inventory to choose from and they are so flexible to cope your need. I was impressed on the valet services that they suggest to deliver the car I want from Edmonton to Calgary at my door. I regret that I find another better deal subsequently in Calgary but appreciate the assistance given to me by Southtown Hyundai as they show care for their customers. My comment is purely based on email exchange over internet and have never physically visited the showroom nor interact face to face with a salesperson. More
by eotppl
Employees Worked With
Justin Aquino, Mark Kaminsky
December 17, 2018
Shining star! Sarah was an absolute pleasure to communicate it with. Her smile and energy are contagious! I would give her 6 stars if I could. Employee of the year Sarah was an absolute pleasure to communicate it with. Her smile and energy are contagious! I would give her 6 stars if I could. Employee of the year! More
by Nkotb
Employees Worked With
Sarah Cowie
November 14, 2018
Car purchase We were so impressed with Vladimir Radzivil, at our initial visit his keen ability to listen to what we were looking for in a vehicle was so evident i We were so impressed with Vladimir Radzivil, at our initial visit his keen ability to listen to what we were looking for in a vehicle was so evident in that the vehicle he suggested we purchased! The day of vehicle pickup he went the extra mile to meet our needs and thoroughly explained our vehicle features/driving to us. In the interm before our vehicle purchase decision and after we decided on our vehicle of choice, Norbert Horvath also was very helpful, calling us to keep us informed as required. We also were very impressed with Sean Toner for ensuring the vehicle we were interested in was pristine and Haneef Gaffar's very pleasant, knowledgeable, caring customer service. We would recommend purchasing from Southtown Hyundai. Deb and Wayne More
by Deb and Wayne
Employees Worked With
Haneef Gaffar, Sean Toner, Norbert Horvath, Vladimir Radzivil
October 06, 2018
Great Customer Service, Loyalty goes both ways This would be our 3rd vehicle we've purchased from Southtown Hyundai and we've always had a good experience with the people here. Derek and Josh did a This would be our 3rd vehicle we've purchased from Southtown Hyundai and we've always had a good experience with the people here. Derek and Josh did a great job to make sure we were getting the best deal possible and the vehicle that met our needs. On another note, I do appreciate Derek, Sam and Josh involving my kids in the sale with their friendly down-to-earth conversations. If you are looking for a new car, don't hesitate to give this dealership a try, they honestly treat you like family. ;) More
by Glen
Employees Worked With
Sam, Derek Pottle, Josh Ferry
August 24, 2018
"Exceptional customer service" I purchase a brand new Hyundai Sonata sport last 2015 and it comes with a 4 Rufino rims and wheels. The transaction was smooth and excellent at that t I purchase a brand new Hyundai Sonata sport last 2015 and it comes with a 4 Rufino rims and wheels. The transaction was smooth and excellent at that time but unfortunately, I didn't notice that one of the rims that they gave me was oversized so I went back to the dealership and ask for the manager. A big thanks to Jacob Smith (Sales Manager) and Darren McCullough (Parts Manager) for helping me resolve my problem. Those guys are absolutely incredible! I found them to be exceptionally courteous, efficient and sensitive to concerns about resolving my problem. I highly recommend the dealership to anyone in the market for a new or used car purchased. More
by aristotle oxales
Employees Worked With
Darren McCullough, Jacob Smith
August 20, 2018
great to deal with! Super helpful, great to deal with. reminded me of things i forgot about! thanks a bunch for being awesome ! Will call on this dealership again wi Super helpful, great to deal with. reminded me of things i forgot about! thanks a bunch for being awesome ! Will call on this dealership again with no hesitation. More
by Adrian
Employees Worked With
Corey Baker
August 17, 2018
100% the best dealership Thank you so so much to Brent and Tarah for helping me get my first car. They made this experience extermely stress free, they were both so helpful an Thank you so so much to Brent and Tarah for helping me get my first car. They made this experience extermely stress free, they were both so helpful and knowledgable. Amazing customer service and so caring !! So inlove with my new car ?? More
by Shanesha
Employees Worked With
Brent Haley, Tarah Fardy
August 01, 2018
Excellent customer service We are very satisfied with our first experience. It was very professional and quick. I will purchase my next car with this dealer again and recommend We are very satisfied with our first experience. It was very professional and quick. I will purchase my next car with this dealer again and recommend this dealer to anyone looking for a vehicle. Vladimir was very friendly, polite and professional. Vladimir the best! Thank you and wish you all the best in your business! More
by Oleg
Employees Worked With
Vladimir Radzivil
