Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Southtown Hyundai
Edmonton, AB
673 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
673 Reviews of Southtown Hyundai
May 26, 2019
100% satisfaction is the ONLY answer!! We came in the first visit looking for a used but good vehicle. We have 3 kids who are VERY active and we are on the go 24/7. Me, having a Durango in We came in the first visit looking for a used but good vehicle. We have 3 kids who are VERY active and we are on the go 24/7. Me, having a Durango in the past, wasn't wanting to settle for anything else. I WANTED A DURANGO! BUT....sadly the 1st time we went in wasn't successful because of an issue on our end. SO, we weren't able to do anything until we fixed what needed to be done. So after we did that...we went back. Even more desperate than the first time. At first it was looking like a Hyundai Santa Fe was what we were going to have to settle for. But Paul knowing what I really wanted knew that we weren't going to be happy unless we had a Durango. At one point we were going to throw the towel in and just say screw it and stick to what we originally went there to trade in but Paul and Peggy and Jonathan weren't having any of it! So eventually, after searching for us and not stopping until one was found and going OVER AND BEYOND in the finance department as well (and I mean working around the clock for us)........ I can't even begin to express or find the correct words for the term bending over backwards for your customers! The service that we received from those three and the dedication that they put in to the end result ........all I can say is we left VERY satisfied customers! I still can't get this grin off my face! I've NEVER had anyone work so hard and put in so much time and dedication just so we could be HAPPY......IM AT A LOSS FOR WORDS YOU GUYS!! You 3 have made me one happy woman and lifted SO MUCH stress off my back....you don't even realize it!! You have improved our lives SO MUCH and not only that......now i can ACTUALLY HONESTLY say that I now feel SAFE driving my kids places in our vehicle. I would recommend, hands down, no questions asked, no second thoughts... I recommend you guys as my first choice for any dealership in the city! This is a dealership where the employees actually work for customer satisfaction instead of a paycheck. And for that I thank you. You guys are awesome! More
by Jcandacez
Employees Worked With
Peggy Van Ek-Veenstra, Jonathan Armstrong, Paul MacKenzie
May 26, 2019
Exceptional Customer Service!!! If you want genuine customer service with no pressure, go to Southtown Hyundai. Derek (Sales): His professionalism, knowledge and most importantly If you want genuine customer service with no pressure, go to Southtown Hyundai. Derek (Sales): His professionalism, knowledge and most importantly his patience makes him the best salesman I’ve ever dealt with. Along with Derek, the other salesman are just as friendly and happy to help. Chasity (Service): I’ve always leave with peace of mind after dealing with Chasity. All in all the service team is great! Haneef (Finance): His honest service with knowledge of the necessities made signing a walk in the park. Jonathan (GM): Jon has always treated me with respect and shown me nothing but honesty. I highly recommend Southtown Hyundai and will be going there first the next time I need a vehicle. More
by Tre Perera
Employees Worked With
Derek Pottle, Chasity Blanchard, Haneef Gaffar, Jonathan Armstrong
May 25, 2019
Patient and knowledgeable Dealt with Jack Ly, he was extremely patient with my requests and was a pleasure to deal with. I would defInitely recommend him to others. Dealt with Jack Ly, he was extremely patient with my requests and was a pleasure to deal with. I would defInitely recommend him to others. More
by Santa
Employees Worked With
Ana Kapronczai, Jack Ly
April 30, 2019
2010 Mini Clubman Hi Justin I hope your holiday went well. I picked up my Mini Clubman from Josh. He stated to call him if I have any issues. I have left 3 messages Hi Justin I hope your holiday went well. I picked up my Mini Clubman from Josh. He stated to call him if I have any issues. I have left 3 messages for him and he hasn't called me back, so I need to go through you. Josh strongly assured me there were no leaks even though I could still smell oil. So, again I took the car to the oil change people who could smell the oil burning as well, so they discovered a leaking transaxle seal on the front right. As well earlier in the day I took the 4 summer tires and rims that came with the car,(again everyone stated the tires were in great condition, however at the Fountain tire in Spruce Grove they pointed out 2 of the "run flat tires" were already flat and one of the rims was cracked in half, so I had to buy 2 run flat tires and a rim. And still, the original key fob does not work. I am very disappointed that your dealership refuses to contact me to deal with this. Edmonton Mini is currently completing the repairs and if your senior management people still refuse to contact and work with me on this, I will need to contact legal counsel and AMVIC etc. Please advise your managers of this text. Thank you, Dora Shasko More
by Dora
Employees Worked With
Jonathan Armstrong, Josh Ferry
April 16, 2019
PROFESSIONAL AND COURTEOUS Doug is a pleasure to deal with. He treats everybody with respect and I highly recommend him to everyone I know and will continue to do so. Doug is a pleasure to deal with. He treats everybody with respect and I highly recommend him to everyone I know and will continue to do so. More
by Import guy
Employees Worked With
Doug Trieu
April 10, 2019
Thanks Vladimir! If you are looking to buy a car from this dealership, be sure to ask for Vladimir Radzivil. Car dealerships have all chosen to do business in a way t If you are looking to buy a car from this dealership, be sure to ask for Vladimir Radzivil. Car dealerships have all chosen to do business in a way that is expeditious and beneficial to them and therefore at the expense of the customer. So, finding a salesperson like Vladimir who has integrity and ethics is very important. He is a very knowledgeable salesperson whose knowledge extends to understanding that management’s prescribed tactics and pressure are quite often a deterrent rather than a tool. He, like all successful and effective people, works with you to provide you with a solution to your wants and needs rather than merely trying to sell you something or anything. I wish I had met Vladimir at the beginning of my car search; it would have been a much more pleasant experience if I had. More
by Dybohgy
Employees Worked With
Vladimir Radzivil
April 09, 2019
Audi and Southtown Audi is a genuinely nice guy, you just need to tell him what you want and he listens. The dealership is pretty great too, including the service depart Audi is a genuinely nice guy, you just need to tell him what you want and he listens. The dealership is pretty great too, including the service department! More
by EdmElantraGlsGuy
Employees Worked With
Chasity Blanchard, Audi Kropp
April 06, 2019
The customer is always wrong I cannot emphasize to you Sean how incredibly disappointed I am in the lack of consideration of my time. The impression I am getting is not a good one I cannot emphasize to you Sean how incredibly disappointed I am in the lack of consideration of my time. The impression I am getting is not a good one of Southtown. I've been dealing with 7 or more different people all with the intention of convincing me I'm getting the best deal possible. I'm looking at the big picture...the future if I need support when I need it. What I've experienced is an organization that isn't prepared to help me because of a lack of personnel and/or planning ahead. The customer waiting and waiting is given time to reflect on the commitment of all the players. I'm simply not comfortable going ahead with a company whose lack of communication, telling me I'm making a mountain out of a mole hill, and not taking no for an answer is an indication of future dealings. More
by Johnthesub
Employees Worked With
Haneef Gaffar, Sean Toner, Tarah Fardy
April 05, 2019
Poor Customer Service-not acceptable-March 5/2019 Had sent two emails to advise daughter wanted to view vehicle and make sure it was ready-acknowledged as read. Daughter texted to confirm as she had t Had sent two emails to advise daughter wanted to view vehicle and make sure it was ready-acknowledged as read. Daughter texted to confirm as she had to drive in from out of town. Also left message on phone. Arrived at dealership on time and as planned. Could not find vehicle, could not find salesman -.was not responding to intercom message. Daughter waited for 45 minutes. No one else came to help or show any interest. Dealership did not appear to be busy. She talked to receptionist who was rude and showed no interest in helping. Daughter left in disgust and went to another GoAato dealership which was not much better. I complained to HO via text message about service on THREE DIFFERENT TIMES-yet to receive any response from their Head Office. What a way to treat an existing customer whose family and business has dealt with GoAuto for many years. Finally purchased a nice vehicle at a non-GoAuto Dealership-Northgate GM who treated us well and will be getting ALL of our future dealership. More
by Pattie Watt
Employees Worked With
Mark Kaminsky
April 03, 2019
Great Experience! We just bought a second-hand Prius. Vladimir was very friendly and and helpful. He made the experience painless and ensured we had all the information We just bought a second-hand Prius. Vladimir was very friendly and and helpful. He made the experience painless and ensured we had all the information we needed. Thanks, Vladimir! More
by psopcak
Employees Worked With
Vladimir Radzivil
