Southgate Volkswagen

Purchased a vehicle. We had a good experience with Dan our salesman! He was very helpful and personable. The Service Department Tech that we spoke to regarding upcoming We had a good experience with Dan our salesman! He was very helpful and personable. The Service Department Tech that we spoke to regarding upcoming service was also very helpful. Thanks to both of you!! We love our new Touareg!!! More

Great experience Very helpful staff, great sales person. I had a good experience, and plan to keep taking my business here. I would recommend Southgate VW dealership t Very helpful staff, great sales person. I had a good experience, and plan to keep taking my business here. I would recommend Southgate VW dealership to everyone. More

Worst experience! Ripped me off, had my car for 3 weeks Brought car in b/c alarm going off randomly. After $1400, 4 visits, 3 wks w/out my car, got car back to find out Horn & Stereo/Bluetooth were not work Brought car in b/c alarm going off randomly. After $1400, 4 visits, 3 wks w/out my car, got car back to find out Horn & Stereo/Bluetooth were not working. When I called them back they said I couldn't prove they created this issue & said to bring it in but I would have to pay diagnostic fee of $175 AGAIN plus the hourly shop rates. I ended up bringing my car to my family mechanic to find out the initial issue which VW charged me $1400 to fix would have cost $10 for the part & $100 for the labor if I had brought it to my mechanic. On top of losing out on $1290, my mechanic now has to figure out what VW did to my stereo & horn. I also phoned VW & left a voicemail for the Service Manager to phone me back to discuss things & she ignored my message (2 and a half months ago!). I will NEVER go back to Southgate VW again and I would highly suggest others to find a local mechanic for issues with your car unless it is a warranty issue. More

Air conditioning My air conditioner was not working. They recharged it, but today, 1 day later, still not working. Not happy that I paid for recharge and probably was My air conditioner was not working. They recharged it, but today, 1 day later, still not working. Not happy that I paid for recharge and probably was not needed More

Great. No problems No problems. All questions answered Sales staff is great. The best thing about the dealership is bill in service. He has always been so helpful to m No problems. All questions answered Sales staff is great. The best thing about the dealership is bill in service. He has always been so helpful to me. The main reason I came back to V W to buy my new vehicle is that I knew Bill would still be my service guy. As s woman on her own that is so important More

Adaptive GTI Performance Package, The cripple Hot Hatch! I was recently paralyzed in a cycling accident and wanted a small, fun summer car that I could get my wheelchair into and wasn't a minivan...I'm a par I was recently paralyzed in a cycling accident and wanted a small, fun summer car that I could get my wheelchair into and wasn't a minivan...I'm a paraplegic, not dead. The whole team worked really hard to get me into the right car, they went out of their way to research hand control options and once I made the decision on the controls I wanted they sent the car out to have the chosen equipment installed. Once the car was modified they even applied $1000 (provided by the VW Canada adaptive equipment program) towards the cost of the needed modifications. I can't say I'm an easy customer to deal with, I'm very selective and demanding but they worked with me through the process and at no time did I ever feel pressured nor did I ever feel as if I wasn't completely in control of my purchase. I found that even those staff members who weren't directly involved in my purchase decision were incredibly helpful and friendly. I wouldn't hesitate for a second to recommend this dealership to anyone in my condition, I'm also certain this won't be the last vehicle I purchase form Southgate VW! More

Great Service Although the price I paid to have quite a bit of stuff fixed on my car made me a bit irate, the lady that helped me at the service counter kept her co Although the price I paid to have quite a bit of stuff fixed on my car made me a bit irate, the lady that helped me at the service counter kept her cool and the service department through in a few extras as they knew the cost was going to hit me a bit I think. The people at the front desk were very professional and were very nice to me even though I was not really in a good mood after seeing the price tag for my car to be fixed. I feel that overall the issue I brought my car in for was gixed as my car did not stall today and it was 22 degrees Celsius out. Great job everyone keep up the good work. More

It was very prompt and to full satisfaction I am very happy with the service with special thanks to Don Gray , General Sales Manager and Tammy Giggs Finance Manager for their extreme cooperation I am very happy with the service with special thanks to Don Gray , General Sales Manager and Tammy Giggs Finance Manager for their extreme cooperation and help. Awaiting reply from Don Gray after resuming his duty on May 25,2016 of my recent e-mail about my windshield replacement. thanks Regards Mahmud Akhtar More

Thank you! As always, excellent service from Southgate VW. Well done on the tire change and balance. We're grateful for your care and professionalism. Best Regar As always, excellent service from Southgate VW. Well done on the tire change and balance. We're grateful for your care and professionalism. Best Regards, Mike and Cecily. More

Very friendly staff The staff was amazing. I booked my appointment with easy. My service consultant was quite knowledgable and made me valued as a customer, which is a bi The staff was amazing. I booked my appointment with easy. My service consultant was quite knowledgable and made me valued as a customer, which is a bit rare nowdays. More