Southgate Volkswagen

Singlehandedly the worst dealtership I have ever dealt with. Purchased a new 2016 VW Golf R which was okay but the post purchase service is significantly lacking. Holly Unger and Mary Brown washed their hands o Purchased a new 2016 VW Golf R which was okay but the post purchase service is significantly lacking. Holly Unger and Mary Brown washed their hands of me after identifying that I had a Navigation system that was defective from day 1. 14 months after purchasing they told me to call VW Canada because they could not fix it. This was after a combined 20 business days of having my car (two separate occasions). Mary didn't have the VW phone number and said there was nothing Southgate VW could do. I think the issue with Mary is that she just isn't that bright. Holly will not return any phone calls. Having owned several cars from other manufacturers, with this being my first (and last) VW, I was astounded at the sheer incompetence of these two. Avoid at your own peril. By the way - 2 years of ownership and the navigation still does not work. More

Not fully aware of VW cars They didn't know that Golf R is all wheel drive. 2 days ago I took my car for the regular service, and because I have hit a pothole weeks ago , and I They didn't know that Golf R is all wheel drive. 2 days ago I took my car for the regular service, and because I have hit a pothole weeks ago , and I purchased with the car the Extra platinum coverage for tires, I asked the dealer to check my tire and replace it if needed. They did replace one tire only and after I left the dealer a message came up in the car saying PRESSURE LOSS DETECTED. So I took the car to workshop which he checked all the tires, didn’t find any nails, holes or difference in the air pressure between the four tires, the only difference was in the thread. I read the manual that came with the car and it says, all 4 tires should be of same thread and we shouldn’t change one tire only at time because it is All wheel drive. So I went back to the dealer showed them the manual and a technician there told me it is NOT All wheel drive. I asked them why that message appeared in the car after changing one tire and the car manual says we shouldn’t change one single tire at time, they said they don’t know why this message came More

This dealership is awesome! My last two cars have been Benz''s. I didn't know what five star service was until I came here! Thank you to all the staff esp the detail manager and My last two cars have been Benz''s. I didn't know what five star service was until I came here! Thank you to all the staff esp the detail manager and Ryan Roberts from service! More

Sales manager very throat cut and rude, threatened lawyers. Sales manager threatened me with his lawyers and managers when I changed my mind on a car, felt forced into signing a 1000$ nonrefundable deposit or t Sales manager threatened me with his lawyers and managers when I changed my mind on a car, felt forced into signing a 1000$ nonrefundable deposit or they would not give same price next day. Plus I was 8 months pregnant at time and emotional. Would not recommend this dealership. Issues with extra key and car starter, do not give extra key, say second key goes under hood. Car had to go to another shop to fix car starter issues. Dealership said no warranty on car starter if it causes problems in future with vehicles electrical. Price changed when I sat to deal with extra fees they wanted for admin cost, 3m paint, car starter, very misleading when they give you a price then try to add 2000 grand more, had to deal on that. I should of walked out. More

Great dealership! Did some research on the cars from the vw website before I went into the dealership. When I walked in through the door I met Scott. Scott showed me Did some research on the cars from the vw website before I went into the dealership. When I walked in through the door I met Scott. Scott showed me a few different options and found me the exact vehicle that I had at (Tiguan). Anyway I'm really happy with the quality of customer service that I received. Was always treated respectfully. More

HORRIBLE Horrible horrible. to many people get involved in one deal. And there liars and dishonest. When i was talking to one of the sales managers kn the pho Horrible horrible. to many people get involved in one deal. And there liars and dishonest. When i was talking to one of the sales managers kn the phone he was rude and rushed me off the phone. More

fantastic I had a great experience purchasing my vehicle at Southgate Volkswagen. Dan Heller was an awesome sales man he was understanding of my interests and f I had a great experience purchasing my vehicle at Southgate Volkswagen. Dan Heller was an awesome sales man he was understanding of my interests and finances. Dan made it easy and to the point.thanks Dan I love my VW More

Purchased a vehicle. We had a good experience with Dan our salesman! He was very helpful and personable. The Service Department Tech that we spoke to regarding upcoming We had a good experience with Dan our salesman! He was very helpful and personable. The Service Department Tech that we spoke to regarding upcoming service was also very helpful. Thanks to both of you!! We love our new Touareg!!! More

Great experience Very helpful staff, great sales person. I had a good experience, and plan to keep taking my business here. I would recommend Southgate VW dealership t Very helpful staff, great sales person. I had a good experience, and plan to keep taking my business here. I would recommend Southgate VW dealership to everyone. More

Worst experience! Ripped me off, had my car for 3 weeks Brought car in b/c alarm going off randomly. After $1400, 4 visits, 3 wks w/out my car, got car back to find out Horn & Stereo/Bluetooth were not work Brought car in b/c alarm going off randomly. After $1400, 4 visits, 3 wks w/out my car, got car back to find out Horn & Stereo/Bluetooth were not working. When I called them back they said I couldn't prove they created this issue & said to bring it in but I would have to pay diagnostic fee of $175 AGAIN plus the hourly shop rates. I ended up bringing my car to my family mechanic to find out the initial issue which VW charged me $1400 to fix would have cost $10 for the part & $100 for the labor if I had brought it to my mechanic. On top of losing out on $1290, my mechanic now has to figure out what VW did to my stereo & horn. I also phoned VW & left a voicemail for the Service Manager to phone me back to discuss things & she ignored my message (2 and a half months ago!). I will NEVER go back to Southgate VW again and I would highly suggest others to find a local mechanic for issues with your car unless it is a warranty issue. More