Southgate Volkswagen

Sales manager very throat cut and rude, threatened lawyers. Sales manager threatened me with his lawyers and managers when I changed my mind on a car, felt forced into signing a 1000$ nonrefundable deposit or t Sales manager threatened me with his lawyers and managers when I changed my mind on a car, felt forced into signing a 1000$ nonrefundable deposit or they would not give same price next day. Plus I was 8 months pregnant at time and emotional. Would not recommend this dealership. Issues with extra key and car starter, do not give extra key, say second key goes under hood. Car had to go to another shop to fix car starter issues. Dealership said no warranty on car starter if it causes problems in future with vehicles electrical. Price changed when I sat to deal with extra fees they wanted for admin cost, 3m paint, car starter, very misleading when they give you a price then try to add 2000 grand more, had to deal on that. I should of walked out. More

Great dealership! Did some research on the cars from the vw website before I went into the dealership. When I walked in through the door I met Scott. Scott showed me Did some research on the cars from the vw website before I went into the dealership. When I walked in through the door I met Scott. Scott showed me a few different options and found me the exact vehicle that I had at (Tiguan). Anyway I'm really happy with the quality of customer service that I received. Was always treated respectfully. More

HORRIBLE Horrible horrible. to many people get involved in one deal. And there liars and dishonest. When i was talking to one of the sales managers kn the pho Horrible horrible. to many people get involved in one deal. And there liars and dishonest. When i was talking to one of the sales managers kn the phone he was rude and rushed me off the phone. More

fantastic I had a great experience purchasing my vehicle at Southgate Volkswagen. Dan Heller was an awesome sales man he was understanding of my interests and f I had a great experience purchasing my vehicle at Southgate Volkswagen. Dan Heller was an awesome sales man he was understanding of my interests and finances. Dan made it easy and to the point.thanks Dan I love my VW More

Purchased a vehicle. We had a good experience with Dan our salesman! He was very helpful and personable. The Service Department Tech that we spoke to regarding upcoming We had a good experience with Dan our salesman! He was very helpful and personable. The Service Department Tech that we spoke to regarding upcoming service was also very helpful. Thanks to both of you!! We love our new Touareg!!! More

Great experience Very helpful staff, great sales person. I had a good experience, and plan to keep taking my business here. I would recommend Southgate VW dealership t Very helpful staff, great sales person. I had a good experience, and plan to keep taking my business here. I would recommend Southgate VW dealership to everyone. More

Worst experience! Ripped me off, had my car for 3 weeks Brought car in b/c alarm going off randomly. After $1400, 4 visits, 3 wks w/out my car, got car back to find out Horn & Stereo/Bluetooth were not work Brought car in b/c alarm going off randomly. After $1400, 4 visits, 3 wks w/out my car, got car back to find out Horn & Stereo/Bluetooth were not working. When I called them back they said I couldn't prove they created this issue & said to bring it in but I would have to pay diagnostic fee of $175 AGAIN plus the hourly shop rates. I ended up bringing my car to my family mechanic to find out the initial issue which VW charged me $1400 to fix would have cost $10 for the part & $100 for the labor if I had brought it to my mechanic. On top of losing out on $1290, my mechanic now has to figure out what VW did to my stereo & horn. I also phoned VW & left a voicemail for the Service Manager to phone me back to discuss things & she ignored my message (2 and a half months ago!). I will NEVER go back to Southgate VW again and I would highly suggest others to find a local mechanic for issues with your car unless it is a warranty issue. More

Air conditioning My air conditioner was not working. They recharged it, but today, 1 day later, still not working. Not happy that I paid for recharge and probably was My air conditioner was not working. They recharged it, but today, 1 day later, still not working. Not happy that I paid for recharge and probably was not needed More

Great. No problems No problems. All questions answered Sales staff is great. The best thing about the dealership is bill in service. He has always been so helpful to m No problems. All questions answered Sales staff is great. The best thing about the dealership is bill in service. He has always been so helpful to me. The main reason I came back to V W to buy my new vehicle is that I knew Bill would still be my service guy. As s woman on her own that is so important More

Adaptive GTI Performance Package, The cripple Hot Hatch! I was recently paralyzed in a cycling accident and wanted a small, fun summer car that I could get my wheelchair into and wasn't a minivan...I'm a par I was recently paralyzed in a cycling accident and wanted a small, fun summer car that I could get my wheelchair into and wasn't a minivan...I'm a paraplegic, not dead. The whole team worked really hard to get me into the right car, they went out of their way to research hand control options and once I made the decision on the controls I wanted they sent the car out to have the chosen equipment installed. Once the car was modified they even applied $1000 (provided by the VW Canada adaptive equipment program) towards the cost of the needed modifications. I can't say I'm an easy customer to deal with, I'm very selective and demanding but they worked with me through the process and at no time did I ever feel pressured nor did I ever feel as if I wasn't completely in control of my purchase. I found that even those staff members who weren't directly involved in my purchase decision were incredibly helpful and friendly. I wouldn't hesitate for a second to recommend this dealership to anyone in my condition, I'm also certain this won't be the last vehicle I purchase form Southgate VW! More