Southgate Volkswagen

Mary Lee Brown is a great customer service agent I have dealt with Volkswagen for 10 years and found the service to be hit and miss for most of the time. In the past when I brought in my Passat if an I have dealt with Volkswagen for 10 years and found the service to be hit and miss for most of the time. In the past when I brought in my Passat if any issues were brought to my attention I found the customer service to be unsatisfactory. I finally went to the service manager to find a solution and received a form letter that did not deal with my concerns. I had gotten to the point where I didn't think I would return to Volkswagen for service or when it came to purchasing a new car. I had one more big service that needed to be done on my Passat TDI (160,000km) so I decided to get this done but after I was done with Volkswagen. When I set the appointment I talked to Mary Lee Brown who was excellent. She stepped me through what was needed to be done, we discussed possible issues and she gave me an estimate. When I brought in the car she was very helpful. She even found a deal I didn't know about and set that up for a discount. All in all finally a pleasant experience. When I picked up my car I spotted an error of the amount I was being charged which she quickly corrected. She was a real breathe of fresh air. Finally a service agent that was thorough, professional and courteous. Because of this I may be back for my 190,000 service. You better keep her. Maybe also have her train your other service agents. regards, Bill Wilson More

Great service experience(again!) From phone calls to provide updates to explanations of what work was completed and what should be done at next couple services(and what it is expected From phone calls to provide updates to explanations of what work was completed and what should be done at next couple services(and what it is expected to cost) the experience was great. Not often I have found a auto mechanic or dealership you can fully trust to do what is right and necessary but I feel that way about Southgate VW More

Volkswagen is the new black Volkswagen proved themselves "the new black" in customer choice with quality service, knowledge, and professional staff as the best dealership in the Volkswagen proved themselves "the new black" in customer choice with quality service, knowledge, and professional staff as the best dealership in the city. I recently bought a Jetta and couldn't be happier with the experience. More

Good but not great Friendly service representative. Liked not waiting. Only thing I would recommend is would not like to explain service twice, once when making appointm Friendly service representative. Liked not waiting. Only thing I would recommend is would not like to explain service twice, once when making appointment and again day of. Would be great if asked what service was to take place if that can be recorded somehow. Also would have been great to have been notified that shuttle isn't available on Saturdays as I would have booked another day. Wasted 45 minutes walking home. (luckily I live in Summerside. :) Interaction with service representative was amazing. More

Amazing experience Never would I take my vehicle anywhere else. Southgate VW and Bil Benson in particular, make sure everything is done and done right the first time. Ev Never would I take my vehicle anywhere else. Southgate VW and Bil Benson in particular, make sure everything is done and done right the first time. Everything is properly explained and never do I have to return for an issue not taken care of the first time. I have serviced at other dealers in the past and I will say they don't compare. More

Great service! We really appreciated the service here. We felt the staff took time to explain things and to make our experience easy and stress free. Our service adv We really appreciated the service here. We felt the staff took time to explain things and to make our experience easy and stress free. Our service advisor Ryan was very helpful. We will defiantly be back! More

Friendly service Very friendly service staff and super nice to deal with. Thought the DSG transmission service was a bit pricy and $25/ litre for transmission fluid w Very friendly service staff and super nice to deal with. Thought the DSG transmission service was a bit pricy and $25/ litre for transmission fluid was steep. More

Professional service. Treated professionally. Great sales person (Moe). Bought a car in one visit. Car was ready and good to go quickly. Financing was approved quickly wit Treated professionally. Great sales person (Moe). Bought a car in one visit. Car was ready and good to go quickly. Financing was approved quickly without any issues More

Work done right staff were knowledgable, helpful, professional, work done correctly and on time. i was given a loaner which helped me get my chores done while they c staff were knowledgable, helpful, professional, work done correctly and on time. i was given a loaner which helped me get my chores done while they completed the work. More

Consistently Friendly and Helpful My husband and I have purchased 2 used vehicles from Southgate VW and recently went by to look for a potential third. My husband's experience was goo My husband and I have purchased 2 used vehicles from Southgate VW and recently went by to look for a potential third. My husband's experience was good when he bought his first car. With our second, the sales manager and our sales guy worked to get us an awesome deal on a Mazda 3 and were straight up with us, which we loved. No mind games. Unfortunately they didn't have any vehicles that met our criteria this time around but we tried a few and Rajeev was nothing but helpful. He was kind, knowledgeable, and low pressure. He followed up with us the next day to see where we were at and didn't guilt trip us. A consistently good experience. More