Southgate Volkswagen

Great Customer Service, even better communication. The best customer service I've encountered at any Dealership so far. Had no problem getting a loaner car while my vehicle was getting 3M film applied The best customer service I've encountered at any Dealership so far. Had no problem getting a loaner car while my vehicle was getting 3M film applied and a hood replacement because the original hood had a bunch of scratches and buffer holograms from the dealership it was brought up from. My sales person did not hesitate to offer a complete hood replacement. One gripe I have is the 3M film was not applied as good as it could have been, there are a few air bubbles and rough edges but for the most part they did a great job. *********EDIT: The service team has advised me that the air bubbles are part of the curing process and are now gone for the most part. Extremely pleased with their excellent communication! More

Always Pleasant My experiences at south gate vw have always been very professional and pleasant. Work is completed in a timely fashion and they communicate well with My experiences at south gate vw have always been very professional and pleasant. Work is completed in a timely fashion and they communicate well with customers.! More

In a word, "excellent" I was able to get my vehicle in for a fairly extensive service on a day's notice. Service staff are polite and efficient and went out of their way to I was able to get my vehicle in for a fairly extensive service on a day's notice. Service staff are polite and efficient and went out of their way to accommodate me as I'm from Jasper (4 hrs away). Drove vehicle into receiving bay, was efficiently taken care of and whisked downtown to an appointment by shuttle. Very friendly driver who had been with the company 5 years. Was given LRT ticket for the return trip and met at LRT by same driver. Vehicle done at the expected time, no surprises at the quoted price. Excellent all the way around!!! More

Great customer service! Overall a great experience. Everybody was very helpful and professional. Would not hesitate to recommend to a friend or to return myself for my next v Overall a great experience. Everybody was very helpful and professional. Would not hesitate to recommend to a friend or to return myself for my next vehicle needs! More

Mary Lee Brown is a great customer service agent I have dealt with Volkswagen for 10 years and found the service to be hit and miss for most of the time. In the past when I brought in my Passat if an I have dealt with Volkswagen for 10 years and found the service to be hit and miss for most of the time. In the past when I brought in my Passat if any issues were brought to my attention I found the customer service to be unsatisfactory. I finally went to the service manager to find a solution and received a form letter that did not deal with my concerns. I had gotten to the point where I didn't think I would return to Volkswagen for service or when it came to purchasing a new car. I had one more big service that needed to be done on my Passat TDI (160,000km) so I decided to get this done but after I was done with Volkswagen. When I set the appointment I talked to Mary Lee Brown who was excellent. She stepped me through what was needed to be done, we discussed possible issues and she gave me an estimate. When I brought in the car she was very helpful. She even found a deal I didn't know about and set that up for a discount. All in all finally a pleasant experience. When I picked up my car I spotted an error of the amount I was being charged which she quickly corrected. She was a real breathe of fresh air. Finally a service agent that was thorough, professional and courteous. Because of this I may be back for my 190,000 service. You better keep her. Maybe also have her train your other service agents. regards, Bill Wilson More

Great service experience(again!) From phone calls to provide updates to explanations of what work was completed and what should be done at next couple services(and what it is expected From phone calls to provide updates to explanations of what work was completed and what should be done at next couple services(and what it is expected to cost) the experience was great. Not often I have found a auto mechanic or dealership you can fully trust to do what is right and necessary but I feel that way about Southgate VW More

Volkswagen is the new black Volkswagen proved themselves "the new black" in customer choice with quality service, knowledge, and professional staff as the best dealership in the Volkswagen proved themselves "the new black" in customer choice with quality service, knowledge, and professional staff as the best dealership in the city. I recently bought a Jetta and couldn't be happier with the experience. More

Amazing experience Never would I take my vehicle anywhere else. Southgate VW and Bil Benson in particular, make sure everything is done and done right the first time. Ev Never would I take my vehicle anywhere else. Southgate VW and Bil Benson in particular, make sure everything is done and done right the first time. Everything is properly explained and never do I have to return for an issue not taken care of the first time. I have serviced at other dealers in the past and I will say they don't compare. More

Great service! We really appreciated the service here. We felt the staff took time to explain things and to make our experience easy and stress free. Our service adv We really appreciated the service here. We felt the staff took time to explain things and to make our experience easy and stress free. Our service advisor Ryan was very helpful. We will defiantly be back! More

Good but not great Friendly service representative. Liked not waiting. Only thing I would recommend is would not like to explain service twice, once when making appointm Friendly service representative. Liked not waiting. Only thing I would recommend is would not like to explain service twice, once when making appointment and again day of. Would be great if asked what service was to take place if that can be recorded somehow. Also would have been great to have been notified that shuttle isn't available on Saturdays as I would have booked another day. Wasted 45 minutes walking home. (luckily I live in Summerside. :) Interaction with service representative was amazing. More