Southgate Volkswagen

Service Dealership did everything I would expect but forgot to wash the car. They did return the car when promised and the work they completed was good . Dealership did everything I would expect but forgot to wash the car. They did return the car when promised and the work they completed was good . More

Went in for oil change..... ?? The Mechanic was great, but I think there was a confusion when I booked over the phone. I booked for an oil change and check. The car was checked The Mechanic was great, but I think there was a confusion when I booked over the phone. I booked for an oil change and check. The car was checked over and cruise fixed but the oil change wasn't completed. More

Emergency repair of failed engine belly pan The belly pan on my VW Golf suddenly detached and was dragging on the ground. I temporarily secured it and drove immediately to Southgate with no app The belly pan on my VW Golf suddenly detached and was dragging on the ground. I temporarily secured it and drove immediately to Southgate with no appointment. It was late in the day and Service Rep Mary Brown arranged to have it looked at right away. The belly pan was resecured, car washed and I was on my way in good time. Southgate's staff were very helpful and I greatly appreciate their efforts. It was my first experience at Southgate and I will go back. My thanks especially to Mary for being efficient and friendly. More

Oil Change Booked in for an oil change - easy peasy. Wait time for oil change - less than 1 hour. Customer service - BRILLIANT!!! Coming back - Guaranteed Th Booked in for an oil change - easy peasy. Wait time for oil change - less than 1 hour. Customer service - BRILLIANT!!! Coming back - Guaranteed Thank you! :) More

Very Pleased with the Service My husband had the car in at 8:30 a.m. and the oil change and other service was completed in an hour. The service representative was very personable a My husband had the car in at 8:30 a.m. and the oil change and other service was completed in an hour. The service representative was very personable and explained everything checked on the car. More

Terrible Shuttle Experience Service team was excellent - I used the shuttle service and spent 1.5 (almost 2 hours) in the shuttle picking up WAY too many people and going all ove Service team was excellent - I used the shuttle service and spent 1.5 (almost 2 hours) in the shuttle picking up WAY too many people and going all over the city. More

Great Customer Service, even better communication. The best customer service I've encountered at any Dealership so far. Had no problem getting a loaner car while my vehicle was getting 3M film applied The best customer service I've encountered at any Dealership so far. Had no problem getting a loaner car while my vehicle was getting 3M film applied and a hood replacement because the original hood had a bunch of scratches and buffer holograms from the dealership it was brought up from. My sales person did not hesitate to offer a complete hood replacement. One gripe I have is the 3M film was not applied as good as it could have been, there are a few air bubbles and rough edges but for the most part they did a great job. *********EDIT: The service team has advised me that the air bubbles are part of the curing process and are now gone for the most part. Extremely pleased with their excellent communication! More

Excellent Service Got my car in fast and completed the job sooner than quoted. I was able to get in less than a week when originally they thought it would be over a wee Got my car in fast and completed the job sooner than quoted. I was able to get in less than a week when originally they thought it would be over a week to get in. The guy I bought my car from Moe was able to take car of booking and setting up the service to have my windshield replaced at no cost one day after I bought my car. More

Always Pleasant My experiences at south gate vw have always been very professional and pleasant. Work is completed in a timely fashion and they communicate well with My experiences at south gate vw have always been very professional and pleasant. Work is completed in a timely fashion and they communicate well with customers.! More

In a word, "excellent" I was able to get my vehicle in for a fairly extensive service on a day's notice. Service staff are polite and efficient and went out of their way to I was able to get my vehicle in for a fairly extensive service on a day's notice. Service staff are polite and efficient and went out of their way to accommodate me as I'm from Jasper (4 hrs away). Drove vehicle into receiving bay, was efficiently taken care of and whisked downtown to an appointment by shuttle. Very friendly driver who had been with the company 5 years. Was given LRT ticket for the return trip and met at LRT by same driver. Vehicle done at the expected time, no surprises at the quoted price. Excellent all the way around!!! More