Southgate Volkswagen

Great service Came into the dealership with a flat damaged tire. I did not have an appointment but was able to get in anyways. The service rep was professional, kno Came into the dealership with a flat damaged tire. I did not have an appointment but was able to get in anyways. The service rep was professional, knowledgeable and caring. She has told me everything I needed to know about the conditions of my tires including showing them to me inside the shop with details. I needed to replace all 4 of my tires because they were all bald in the inside. They gave me the choice of tires I could pick for my car and then I had a wheel alignment done to remove my excessive negative camber. Got my car back on time and was very happy overall. More

Didn't rotate tires as outlined in service provided Had the vehicle in for a major service which included rotation of tires. The only rim with any marks was in the same position as when sent in...was an Had the vehicle in for a major service which included rotation of tires. The only rim with any marks was in the same position as when sent in...was anything else missed or overlooked? your guess is as good as mine. More

Excellent service Every visit has been a pleasure, the staff are wonderful and knowledgable. This dealership is definitely run well and the staff are all so polite. A s Every visit has been a pleasure, the staff are wonderful and knowledgable. This dealership is definitely run well and the staff are all so polite. A special thank you to Bill in service for taking that extra step to get my ride in when I have little time to spare, it is always appreciated. More

Service Dealership did everything I would expect but forgot to wash the car. They did return the car when promised and the work they completed was good . Dealership did everything I would expect but forgot to wash the car. They did return the car when promised and the work they completed was good . More

Went in for oil change..... ?? The Mechanic was great, but I think there was a confusion when I booked over the phone. I booked for an oil change and check. The car was checked The Mechanic was great, but I think there was a confusion when I booked over the phone. I booked for an oil change and check. The car was checked over and cruise fixed but the oil change wasn't completed. More

Emergency repair of failed engine belly pan The belly pan on my VW Golf suddenly detached and was dragging on the ground. I temporarily secured it and drove immediately to Southgate with no app The belly pan on my VW Golf suddenly detached and was dragging on the ground. I temporarily secured it and drove immediately to Southgate with no appointment. It was late in the day and Service Rep Mary Brown arranged to have it looked at right away. The belly pan was resecured, car washed and I was on my way in good time. Southgate's staff were very helpful and I greatly appreciate their efforts. It was my first experience at Southgate and I will go back. My thanks especially to Mary for being efficient and friendly. More

Oil Change Booked in for an oil change - easy peasy. Wait time for oil change - less than 1 hour. Customer service - BRILLIANT!!! Coming back - Guaranteed Th Booked in for an oil change - easy peasy. Wait time for oil change - less than 1 hour. Customer service - BRILLIANT!!! Coming back - Guaranteed Thank you! :) More

Very Pleased with the Service My husband had the car in at 8:30 a.m. and the oil change and other service was completed in an hour. The service representative was very personable a My husband had the car in at 8:30 a.m. and the oil change and other service was completed in an hour. The service representative was very personable and explained everything checked on the car. More

Terrible Shuttle Experience Service team was excellent - I used the shuttle service and spent 1.5 (almost 2 hours) in the shuttle picking up WAY too many people and going all ove Service team was excellent - I used the shuttle service and spent 1.5 (almost 2 hours) in the shuttle picking up WAY too many people and going all over the city. More

Excellent Service Got my car in fast and completed the job sooner than quoted. I was able to get in less than a week when originally they thought it would be over a wee Got my car in fast and completed the job sooner than quoted. I was able to get in less than a week when originally they thought it would be over a week to get in. The guy I bought my car from Moe was able to take car of booking and setting up the service to have my windshield replaced at no cost one day after I bought my car. More