Southgate Volkswagen

Friendly and Accommodating Living in Fort McMurray can make it challenging to get warranty work done on a Volkswagen without a dealership in town. Not always knowing when you ha Living in Fort McMurray can make it challenging to get warranty work done on a Volkswagen without a dealership in town. Not always knowing when you have the extra weekdays off, road conditions/closures mean that travel plans change very quickly. Any time I needed an appointment for the next day due to an impromptu trip or was held up with road delays they have always made challenging schedules work to get my vehicle in and taken care of. Really appreciate the great customer service and accommodating my hectic schedules. More

Poor customer service I called in all day to try and speak with a service advisor, I was put on hold, transferred and left voicemails. All I needed to discuss was very simp I called in all day to try and speak with a service advisor, I was put on hold, transferred and left voicemails. All I needed to discuss was very simple and needed to be deal with right away. My tire had a nail in it and was losing air quite quickly. The receptionist tried several time to connect me with an advisor, finally I just asked to speak with the person scheduling service appt., she was really nice and ended up having all the answers for my questions and we also came up with a plan. I wish the receptionist better assessed the situation and transferred me to her earlier on instead of me calling in every hour. I dropped off my car at night and filled out the envelope/form and described clearly what the issue was and where. When the advisor called me back she only discussed oil change and annual service checks which was not why I brought my car in. When I mentioned my tire she didn't know which side and what was happening with it but I had clearly written it on the form. I got really frustrated with this whole process, I just wanted the nail out of my tire and to get it fixed. That's all! More

Thank You I want thank Falon and Ryan for the outstanding service and professionalism. Needing to get my rear tire fixed while I was travelling on business, the I want thank Falon and Ryan for the outstanding service and professionalism. Needing to get my rear tire fixed while I was travelling on business, they were accomidating and handled my situation rapidly More

First time I was very happy with the sales service I recieved from Moe El-Mais he was rather helpful and a joy to work with. Would specifically recommomend him t I was very happy with the sales service I recieved from Moe El-Mais he was rather helpful and a joy to work with. Would specifically recommomend him to others as a salesman. I was out of my 03 golf and into a 15 golf in a few days and have had few complaints. The inside of the windshield was oily and i suspect it was improperly cleaned. Impossible to see through in the morning light, and took some effort to clean off. Hardly a sales fault. Have not had a service yet, 11500km away from first scheduled one. Cannot rate on service. More

key fob program and recall for updates When I first called to book an appointment, I was very skeptical to come in. I did not have a good correlation with the person over the phone. She see When I first called to book an appointment, I was very skeptical to come in. I did not have a good correlation with the person over the phone. She seemed short and abrupt during the phone conversation. I almost cancel the appointment and go somewhere else. When we showed up for our appointment, the staff were friendly and helpful. This is why we rate the service with a 4/5 stars. More

Always great I have found all of the folks at southgate to be very friendly and informative. They are good at explaining the work that was done and the work is alw I have found all of the folks at southgate to be very friendly and informative. They are good at explaining the work that was done and the work is always finished when they say it's going to be finished. The car wash is an additional bonus. More

Good service with a little bit room for improvement The service quality is pretty good and the staff is friendly. The check list reveals that they do check the vehicle carefully. To my surprise they fil The service quality is pretty good and the staff is friendly. The check list reveals that they do check the vehicle carefully. To my surprise they filled the windshield water which exceeds my expectation. Overall the service is good. But there is still something that they can do better. My decorations (a Disney bean and a Chinese knot) on my dash board have been removed and they left them on the rear seats but didn't put them back. My experience with another dealer in Ontario cares more in details. They drove my car to the front and kept it running with seat heating on so that when I got in with my key I am ready to go in the winter. In general, the service here is already pretty good and I will come next time. More

quick and efficient Staff was friendly and the service was quick. The only wait was for the car wash after the service was done as it wasnt working earlier but they still Staff was friendly and the service was quick. The only wait was for the car wash after the service was done as it wasnt working earlier but they still managed to get my vehicle through before I left. More

Excellent service from Southgate VW, especially from Dan Heller. I'd recommend him to everybody. He is not pushy, very humorous, at the same time very reachable and pr from Southgate VW, especially from Dan Heller. I'd recommend him to everybody. He is not pushy, very humorous, at the same time very reachable and professional. I've bugged him many times with details, but he never had any problem helping me out. Very welcoming environment overall at Southgate VW. I love my black Tiguan now. Good job guys! More

Always meet my expectations As always, Southgate Volkswagen delivered the best service they can provide. I have no plans of changing service center as long as I live in Edmonton. As always, Southgate Volkswagen delivered the best service they can provide. I have no plans of changing service center as long as I live in Edmonton. More