Southgate Volkswagen

Southgate VW Service Centre I received tremendous service from Chris Krause. He was attentive, very service oriented and kept me informed and updated throughout the day. He was I received tremendous service from Chris Krause. He was attentive, very service oriented and kept me informed and updated throughout the day. He was extremely friendly and pleasant to deal with. I would gladly recommend him to anyone. More

Great Service Great experience, very helpful and customer oriented. I have had to ask some questions after my purchase and Kent has been very professional and super Great experience, very helpful and customer oriented. I have had to ask some questions after my purchase and Kent has been very professional and super prompt with getting back me. THANK YOU Southgate VW. We also had Don Gray manage our new purchase, excellent service. More

No games played Dealership was willing to negotiate over email. No games played either. Eg. Deposit to show commitment. Very realistic pricing, all in price was l Dealership was willing to negotiate over email. No games played either. Eg. Deposit to show commitment. Very realistic pricing, all in price was lower than competing "no fee" dealerships in town. Dan Heller responded to emails quickly and professionally. No pressure during the entire process at the dealership. More

Unnecessary work performed I brought my vehicle in for it's regularly scheduled maintenance. I reviewed the maintenance manual for the work to be performed and many of them were I brought my vehicle in for it's regularly scheduled maintenance. I reviewed the maintenance manual for the work to be performed and many of them were superfluous. I shared my concerns that I would be charged for unnecessary work and their response was that "it was required by warranty." Now, I understand that the required fluid changes will have an impact on the longevity of the vehicle. I am happy to have the fluids changed. But, as an example, when they insist on me paying them to rotate the tires on my *winter* vehicle after it has, first, sat all summer, and second, one month before putting winter tires on, is, in my humble opinion, preposterous. Not to mention the "full mechanical inspection" made no mention of the front end damage from when I hit a coyote on the QE2... More

Excellent Curteous, efficient, charming, helpfull and clear. I am always impressed by the professionalism at Southgate VW. It is always a real treat to go there Curteous, efficient, charming, helpfull and clear. I am always impressed by the professionalism at Southgate VW. It is always a real treat to go there. More

Very Good Service! Ryan is a nice person, and helped us a lot. I appreciate his help, and definitely will go back to find him. Besides, all staff in customer service are Ryan is a nice person, and helped us a lot. I appreciate his help, and definitely will go back to find him. Besides, all staff in customer service are nice. More

Great Service Since I first purchased my vehicle, I have taken it to Southgate Volkswagen for all my service needs. I have never been disappointed in any experience Since I first purchased my vehicle, I have taken it to Southgate Volkswagen for all my service needs. I have never been disappointed in any experience there. The service staff are friendly and courteous. Details regarding the service are always explained to me. Appointments are easy to book and service is performed promptly as promised. I would definitely recommend Southgate Volkswagen as the place to go! More

Great service! Chris was very thorough in explaining the problem. He got us in quicker than expected. We had a great overall experience! Will definitely be back! Chris was very thorough in explaining the problem. He got us in quicker than expected. We had a great overall experience! Will definitely be back! More

Excellent as always. We enjoy dealing with the fine people at southgate VW. From the service department to the parts room staff this place can't be beat. as always. We enjoy dealing with the fine people at southgate VW. From the service department to the parts room staff this place can't be beat. More

Never a bad experience I have personally never had a bad experience at this dealer. Bill has always explained the details of the work to be performed and made sure I agree a I have personally never had a bad experience at this dealer. Bill has always explained the details of the work to be performed and made sure I agree and understand. Also while waiting, visiting the parts counter is always a friendly experience. Thanks! More