Southgate Volkswagen

Service Dear Southgate VW, Did not find my review but I really wanted to tell everybody how happy I am with you! I did not buy my Tiguan at Southgate VW or Dear Southgate VW, Did not find my review but I really wanted to tell everybody how happy I am with you! I did not buy my Tiguan at Southgate VW or at Norden .So I am really impressed ,that you wont let me feel that !.I deal with my matters with Ryan he knows almost everything and is friendly and professional . One day I wanted to see my Tiguan from underneath he went with me in to the shop and I had a chance to do so . But since I am interested and nosy I have seen people in a very very clean and organized shop working on cars they like . Talked to mechanic too and he also was very smart explaining my questions . I am thank full that you guys are so different then Norden Autohaus!!!!!!Don't ask for my experience there!!!!!I don't know , how they can survive .probably only with new costumers who haven't read any review.They cant be proud in what they are doing there . Any way Southgate VW tremendous work .I will be back for sure More

Another Quality Visit I'm always impressed with the service and treatment that Southgate VW gives me. I am on my second straight Jetta from them, and when I'm ready for my I'm always impressed with the service and treatment that Southgate VW gives me. I am on my second straight Jetta from them, and when I'm ready for my next vehicle I will be returning. The service department treats me right, has clear explanations and doesn't try to oversell me. More

servicing the only downside is the 60K servicing is expensive and I am not sure what you are paying for. Also, about a week after my servicing my wheel bearing the only downside is the 60K servicing is expensive and I am not sure what you are paying for. Also, about a week after my servicing my wheel bearing blew which they never picked up. You would think for a relatively new car, this shouldn't happen? I blame the car itself, the dealership was quick to fix it and rectify the issue. More

Southgate VW Service Centre I received tremendous service from Chris Krause. He was attentive, very service oriented and kept me informed and updated throughout the day. He was I received tremendous service from Chris Krause. He was attentive, very service oriented and kept me informed and updated throughout the day. He was extremely friendly and pleasant to deal with. I would gladly recommend him to anyone. More

Great Service Great experience, very helpful and customer oriented. I have had to ask some questions after my purchase and Kent has been very professional and super Great experience, very helpful and customer oriented. I have had to ask some questions after my purchase and Kent has been very professional and super prompt with getting back me. THANK YOU Southgate VW. We also had Don Gray manage our new purchase, excellent service. More

No games played Dealership was willing to negotiate over email. No games played either. Eg. Deposit to show commitment. Very realistic pricing, all in price was l Dealership was willing to negotiate over email. No games played either. Eg. Deposit to show commitment. Very realistic pricing, all in price was lower than competing "no fee" dealerships in town. Dan Heller responded to emails quickly and professionally. No pressure during the entire process at the dealership. More

Unnecessary work performed I brought my vehicle in for it's regularly scheduled maintenance. I reviewed the maintenance manual for the work to be performed and many of them were I brought my vehicle in for it's regularly scheduled maintenance. I reviewed the maintenance manual for the work to be performed and many of them were superfluous. I shared my concerns that I would be charged for unnecessary work and their response was that "it was required by warranty." Now, I understand that the required fluid changes will have an impact on the longevity of the vehicle. I am happy to have the fluids changed. But, as an example, when they insist on me paying them to rotate the tires on my *winter* vehicle after it has, first, sat all summer, and second, one month before putting winter tires on, is, in my humble opinion, preposterous. Not to mention the "full mechanical inspection" made no mention of the front end damage from when I hit a coyote on the QE2... More

Excellent Curteous, efficient, charming, helpfull and clear. I am always impressed by the professionalism at Southgate VW. It is always a real treat to go there Curteous, efficient, charming, helpfull and clear. I am always impressed by the professionalism at Southgate VW. It is always a real treat to go there. More

Great Service Since I first purchased my vehicle, I have taken it to Southgate Volkswagen for all my service needs. I have never been disappointed in any experience Since I first purchased my vehicle, I have taken it to Southgate Volkswagen for all my service needs. I have never been disappointed in any experience there. The service staff are friendly and courteous. Details regarding the service are always explained to me. Appointments are easy to book and service is performed promptly as promised. I would definitely recommend Southgate Volkswagen as the place to go! More

Very Good Service! Ryan is a nice person, and helped us a lot. I appreciate his help, and definitely will go back to find him. Besides, all staff in customer service are Ryan is a nice person, and helped us a lot. I appreciate his help, and definitely will go back to find him. Besides, all staff in customer service are nice. More