Southgate Volkswagen

oil change Showed up & there was no record of my appointment. Had to go back the next day. Very very expensive. Makes it impossible to go to a oil change facilit Showed up & there was no record of my appointment. Had to go back the next day. Very very expensive. Makes it impossible to go to a oil change facility with filters not being available anywhere but dealership More

Top notch customer service Incredible customer service. Very friendly and efficient. Made me feel right at home and no unnecessary waiting. So happy with Southgate Volkswagen Incredible customer service. Very friendly and efficient. Made me feel right at home and no unnecessary waiting. So happy with Southgate Volkswagen service department. Thank you. More

Pros and Cons I purchased my vehicle early this year and recently went in for my first maintenance check-up. Salesperson on the day of my purchase was very nice and I purchased my vehicle early this year and recently went in for my first maintenance check-up. Salesperson on the day of my purchase was very nice and friendly and gave us a considerable deal overall. At the same time, as a person that works with numbers and financing, I tend to not trust dealers completely and of course their explanation of how "we're giving you the best deal we can possibly give to our customers". I went in for my first maintenance check up recently (for the second time at VW) and the service from maintenance area was so different from sales department. The girl at the shop (where the car was being checked) was less friendly - she made a mistake printing the invoices (my payment amount came out as twice as what I was told and I had to go ask one of the managers) I wasn't in the best mood either but as a person who also deals with customers, whoever's providing the service is responsible for giving the best service possible. On the other hand, gentleman in Parts was very nice and informative. More

Moe is the best! I recently purchased a slightly used Jetta from VW (loaner car). Moe was amazing! He listened to what my needs were in a vehicle and never pressured m I recently purchased a slightly used Jetta from VW (loaner car). Moe was amazing! He listened to what my needs were in a vehicle and never pressured me. Very professional, was a busy man but took all the time I needed, and I never felt rushed. He absolutely worked around my schedule from staying after hours, coming in on a day off, I even telephoned him on a night off and he answered every question I ever had. I had a couple things done on the vehicle and he totally took care of it!! Moe actually went above and beyond! Chris at the service department is excellent too! Needs to smile more, lol. Service was perfect actually. I love my Jetta!! Highly recommend Southgate VW and Moe! More

No nonsense service The service staff is very friendly and knowledgeable. They only do the service that is necessary. Quick appointments and always have the car cleaned The service staff is very friendly and knowledgeable. They only do the service that is necessary. Quick appointments and always have the car cleaned afterwards. Thanks Southgate Volkswagen More

Great to work with Mo and I had exchanged multiple emails regarding my car. Since we were in different cities it was an effective and convienient way to communicate. T Mo and I had exchanged multiple emails regarding my car. Since we were in different cities it was an effective and convienient way to communicate. Timely answers and information were critical in my decision. Mo was on the ball and responded quickly. It was a pleasure to deal with him and make the trip to pick up my new car. Transactions the morning of pick up were smooth and effortless. Thanks to Mo I was able to secure my car, arrange pick up and drive away happy. Well done. More

Statement of facts When scheduling my service appointment (including seasonal tire change) for October 14th., I had been asked if the "package was prepaid". I responded When scheduling my service appointment (including seasonal tire change) for October 14th., I had been asked if the "package was prepaid". I responded yes, my tires and rims were paid for. When I arrived to drop off my car the evening before the actual appointment, I was told that my tires had not been picked up from the "Tire Hotel" because the appointment had been wrongly booked as a "new tire purchase" and when I was asked if I had "prepaid package" that is what that meant. I responded: But can't you see on your computer that I purchased the tires and rims last year and that I had them rotated last fall. I was told no, because of the new system. I was told that it would take 2 - 3 days to get the tires to the facility from the "Tire Hotel'. I was not happy as that meant I would have to bring my vehicle in twice. The Service Representative (Chris) "pulled some strings" and managed to get the tires there for the next day. Good to go. But I suggest that when a service representative or booking clerk ask any questions of the customer that they don't assume that the customer will know what for example 'Prepaid package" means. And I suggest that you re-evaluate your "new system" to reflect past work and purchases. More

Great service writers and service dept Only service my VW at Sothgate Volkswagen. Great staff and honest service. The parts dept is always friendly and know their product. I look forward t Only service my VW at Sothgate Volkswagen. Great staff and honest service. The parts dept is always friendly and know their product. I look forward to continuing my relationship with Southgate Volkswagen. More

Easy to work with, very accomodating Mo Taliani was a pleasure to work with, nice smooth transaction. Car was in the showroom ready to go, Mo spent time explaining all the features of Mo Taliani was a pleasure to work with, nice smooth transaction. Car was in the showroom ready to go, Mo spent time explaining all the features of the car. More

Great Customer Service Brought in our 2015 Beetle for routine service and was greeted by friendly efficient staff. My customer service person was Bill Benson. Bill is know Brought in our 2015 Beetle for routine service and was greeted by friendly efficient staff. My customer service person was Bill Benson. Bill is knowledgeable, helpful, made me feel like I was family and not just another vehicle through the door. The service was quick, correct, and timely. I can not say nothing but positives about all of my service experiences at Southgate VW. I have been coming since 2008 for all my vehicle services and I will continue do so. More