Southgate Volkswagen

Service Customer Service Bill Benson has the best customer service and most knowledge! He helped with winter tires and has always helped keep by VW in good shape. Bill Benson has the best customer service and most knowledge! He helped with winter tires and has always helped keep by VW in good shape. More

Hard working service people I've always had a good experience at Southgate VW Service. I.m very interested in how VW will handle the sad Diesel mess. Not Southgate's fault. I've always had a good experience at Southgate VW Service. I.m very interested in how VW will handle the sad Diesel mess. Not Southgate's fault. More

Consistently Excellent Customer Service I actually drive out of my way to take my car here because of the excellent service. I bought my car at another dealership but the service was poor so I actually drive out of my way to take my car here because of the excellent service. I bought my car at another dealership but the service was poor so I switched. At Southgate VW they are always friendly and helpful. More

awful When we came to pick up my vehicle we waited 15mins for someone to help us. There were no service ppl available. everyone seemed unorganized at the bu When we came to pick up my vehicle we waited 15mins for someone to help us. There were no service ppl available. everyone seemed unorganized at the busiest time of the day. When I'm paying $1600 to get my vehicle fixed I expect great service when I come to pick it up. Not waiting around for someone to figure out if they can help me or not. And my car wasn't washed! More

Excellent service i brought a car in i bought off kijiji (a 2012 Jetta) to get checked out . The service guy helping me went above and beyond what he needed to do to ge i brought a car in i bought off kijiji (a 2012 Jetta) to get checked out . The service guy helping me went above and beyond what he needed to do to get me on my way. He told me where i can save some money on certain things and did some warranty work that apparently the car needed. My experience at Volkswagen was by far the best dealings I've ever had with any service department. My other vehicles include a BMW 7 series and a Land Rover Range Rover (paid over 100 grand a piece) both of which every time i take back to the dealership to fix whatever is wrong (always something wrong) at that time costs me a minimum of $1500.00 and they seem like they're trying to find as many things as they can to charge me for. The Jetta only cost me the price of an oil change, i recommend Southgate Volkswagen to everyone. More

regular service Excellent service. Car was done on time. Bill Benson is always ready to answer any questions I have and let me know when my car is ready. Excellent service. Car was done on time. Bill Benson is always ready to answer any questions I have and let me know when my car is ready. More

Warranty Issue dealt with in stride. Had some warranty work to be done on my GLI. Drove in to service bay without an appointment, explained the issues and they took the car right away as Had some warranty work to be done on my GLI. Drove in to service bay without an appointment, explained the issues and they took the car right away as it could have been a safety issue. Car was fixed by end of next day, clean inside and out. Thanks! More

Customer service from end to end When I purchased my Jetta from SG VW a few years ago, I was left with terrible experiences customer service-wise and even complained to head office. T When I purchased my Jetta from SG VW a few years ago, I was left with terrible experiences customer service-wise and even complained to head office. That was then. I was reached out to for a service call and recall a few weeks ago and thought I would give the dealership a second chance as the person who reached out to me was quite cordial. I arrived for my scheduled service call and was treated like gold by a CSR named Mary from the beginning until I picked up my fully washed vehicle. Thank you for the excellent service. I will now begin to be a regular customer! My best, Reg More

Always great service I purchased my car at the Southgate dealership three years ago. I have had to take my car to a couple different dealerships for small services, but I I purchased my car at the Southgate dealership three years ago. I have had to take my car to a couple different dealerships for small services, but I always get the best service at Southgate. I am always very pleased with the service and I feel that they are always honest with me. I live over two hours away and I continue to make sure to take my car to Southgate. More

Great Friendly Service Chris was very friendly and efficient at his job and provided great customer service. I generally don't write reviews but was willing to this time a Chris was very friendly and efficient at his job and provided great customer service. I generally don't write reviews but was willing to this time as he didn't beg me to give him a good score numerous times in our interaction as a previous employee had on a previous service visit. More