Southgate Volkswagen

Let me start out saying that I have been a VW fan since the 80's. I am originally from Europe and VW has always been famous about their customer service and quality of work. Hence I became a customer in Ca the 80's. I am originally from Europe and VW has always been famous about their customer service and quality of work. Hence I became a customer in Canada over a decade ago. So I have been going between Southgate and Sherwood Park VW for this period of time. I took my vehicle into the service with issues regarding the shifter. Its a standard. I have extended warranty. After diagnosing my car it turned out that there was an "outside influence" that caused the gear shifter to break and warranty would not cover it. Meaning that someone placed the transmission into safe mode and left it in there, which broke the pin casing damage to the gear shifter. My car was sitting at the shop for over a week, "waiting for the parts" during which time we were arguing over who is responsible for the damage that was done to my car. As I said I only service my car at two locations, Southgate VW and Sherwood Park VW. None of the above services admitted that they did it, I certainly did not do it. I was left with no option but to pay the hefty repair cost. After doing my own due diligence, I had decided to take my vehicle to a different third party shop to find out what has really happened as things were just not adding up. Upon picking up my car I was charged for the attempted repair when I was only expecting to pay for the diagnostics only as my car was not fixed at Southgate VW. Needless to say, I will not be back in either of these dealerships ever and I will make sure that tell to as many people as possible that vehicles are not safe in these shops. I understand that mistakes happen, but it is not fair to make the customer pay for those mistakes. Unfortunately the famous VW reputation does not apply to Southgate and Sherwood Park VW! Unfortunately there is no option for zero stars. More

I had a great experience buying my car at VE Southgate. Dan Heller and Dave Jacobs were helpful, kind and patient. They explained everything very clearly, and helped me make an important decision in a ve Dan Heller and Dave Jacobs were helpful, kind and patient. They explained everything very clearly, and helped me make an important decision in a very educated manner. I highly recommend this dealership, and highly recommend asking for Dan and Dave’s help! More

wish I could give them 0 stars, but I cannot. This place has absolutely horrible service. In the past 17 years I’ve bought vehicles in Norden VW and Sherwood Park VW, and they are both amazing pl This place has absolutely horrible service. In the past 17 years I’ve bought vehicles in Norden VW and Sherwood Park VW, and they are both amazing places. The only reason I went to this place was because the other 2 dealerships didn’t have the color and model vehicle my wife and I were looking for. The experience went great at first, and there was a sales “manager”, Dave Jacobs, who upsold us on all of the warranty available. The problem started when we had to use the windshield rock chip coverage, and when we brought the car in, they refused to service us due to the fact the it was a heated windshield, and they could do more damage. Long story short, I’ve tried, for over 1 year to get this issue resolved and Mr Jacobs refuses to acknowledge my emails, and the rest of the service and sales staff refuse to take ownership and do something about it. After all of this time, my chips are now cracks, and Southgate VW feels that I should pay for the windshield and they have refused to return the money we paid for the coverage. BEWARE! Go to any other VW dealership in town… I would even be weary of any AutoCanada dealership, since they are the ones “managing” this site. More

First time purchasing with VW and had a great experience! Customer service was excellent and the salesman was very personable! Customer service was excellent and the salesman was very personable! More

My experience with the service department was extremely disappointing. This was my first service with them and will be my last. I was in for my routine maintenance. Firstly, I was welcomed by a unfrien disappointing. This was my first service with them and will be my last. I was in for my routine maintenance. Firstly, I was welcomed by a unfriendly service advisor who had a bit of a chip on her shoulder with the fact that I didn't pull my car into the garage, but rather parked and came in (it was my first time, how was I to know). The attitude continued. She walked me through the paperwork very quickly. I had an additional matter with my seats that I asked was looked into. Part way through the day, I received a text asking what I wanted to proceed with. I wasn't expecting to be communicated in this manner, so did not see if for about 1 hour. I assumed (bad on me) that this was a part of the maintenance, so I asked for 1 of the 4 to be done. When I came to get the vehicle at the end of the day, I was given a LARGE bill. It turned out they fixed something I did not ask for. After some discussion, they did not charge me for this mistake on their part (that was the only good to come of this experience). A small, but humorous thing, is that it was raining all day. They spent the time and money to wash my car, however could not be bothered to wipe down the dash or steering wheel - a service I have received in all of my prior vehicles with other companies. As for the seats, they simply told me to steam clean and where to go. I went to this place and it turns out that company doesn't even have that steam clean option any longer (it hasn't in months). Obviously they didn't take the time nor care to actually help me out. Due to their extremely poor customer service, lack of attention to detail and bloating costs, I will not be returning and have been telling others, as I will continue to do. More

Let me start by saying that my purchasing experience was phenomenal due to the great salesperson I had, this fact, plus the fact that they have a nice waiting area is where the 1 star comes from. My first phenomenal due to the great salesperson I had, this fact, plus the fact that they have a nice waiting area is where the 1 star comes from. My first service, at 15,000 kms was unpleasant to say the least. When I purchased the vehicle I was told that runs around $200, not bad I thought, a little more than other oil changes but I knew VW's ran a little higher so needless to say I was shocked when they told me it was $387. I questioned it based on what I was told her response was "do you still want to do it" I felt like I had no choice since it is part of the required maintenance. Anyhow when I left $400 lighter I called my coworker who owns a VW and found out that his 15,000 service at another dealership cost $150 less!! when I called the service manager Holly to question it she asked if I could send a copy of his and she would get back to me. 4 days later she called and offered me a $55 credit towards my next service as the parts there were $55 more. I declined because I have no intention of returning to Southgate for service EVER. I know that the 30,000 km service at the other dealership is cheaper than what I paid for the 15,000 at Southgate, why the xxxx would I go back there? Absolutely ridiculous, she couldn't justify it, so no thanks. My advice is to shop around at the other dealerships! More

In the past, my friends and family has purchased dozens of vehicles from Southgate VW. From start to finish... sales to service, the experience is always top-notch. Marvin the GM, his sales team, Howard in of vehicles from Southgate VW. From start to finish... sales to service, the experience is always top-notch. Marvin the GM, his sales team, Howard in Parts, Rhonda in service... all provide a first class experience. I have recommended dozens of friends and acquaintances and will continue to do so. The brand and the people behind it can't be beat. More

I have had a Volkswagon for 6 years now and not once has service been good. The first time I brought my car in to have the back seat bolted down and an oil change. Got my car back without the oil change. To service been good. The first time I brought my car in to have the back seat bolted down and an oil change. Got my car back without the oil change. Today's fiasco, bringing a tire in. Made an apt for the tire to be fixed or replaced. I assumed replaced. They found a nail in the tire and were fixing it. great. except that they didn't look at it till the following morning. When I text to ask where the tire was. Oh, it will be ready before ten. I left my house at 1015, 5 mins away they text saying that the tire needs to be replaced. I suppose if you looked at it when it was scheduled we would have known it needed to be replaced and you could have ordered it then and I would have made alternative arrangements to get to the funeral I was supposed to be at. Got a call back from the service manager Holy. Advised that the the work order was opened yesterday but no one looked at it. Also advised that I wouldnt have a tire till next Wednesday. No solutions other than if you have a spare they would put it on or the donut. No service cars anymoe because they only have 7 left. This woman could care less that I have yet to have a good experience with this company or that I wanted to trade my car so I didnt have to deal with their rediculous CS. When I tried to thank Holy for attempting to call me back to address this, she yelled stating I am calling you back. Woah lady, listen to the rest of the sentence. Yike, keep the professionalisim going. No wonder service with your dealership is this pathetic. The only good experience I had was witht he young lady that booked my car in and the receptionist that use to work there. More